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Which of the following conflict-handling intentions is assertive and uncooperative?
A) compromising
B) avoiding
C) competing
D) collaborating
E) accommodating
People often behave in ways that violate established norms and threaten the
organization, its members, or both. Such actions are called ________.
A) workplace deviant behaviors
B) social alienation behaviors
C) role engulfment
D) behavioral contagion
E) behavioral modernity
Conflicts related to how the work gets done are called ________ conflicts.
A) communication
B) task
C) job
D) relationship
E) process
Joe Sullivan and Mark Holland, members of the top management at EuAir, a European
airline, were preparing for a meeting to discuss strategies to combat the recent rise in
fuel prices. Before the meeting began, Joe and Mark were discussing how oil prices
significantly impact the health of the world economy. Joe spoke of how higher oil
prices since 1999, partly the result of OPEC supply management policies, contributed
to the global economic downturn in 2000-2001. Mark agreed but added that the right
kind of strategy could help them overcome this challenge, and that they could even use
the situation to hike fares and generate additional revenues. Which of the following
statements, if true, would weaken the argument that Joe experienced groupshift during
the meeting?
A) Joe stated that the company should cut expenditures on other areas like marketing
and advertising instead of hiking fares to retain their current profit margins.
B) Joe stated that hiking prices would lead to losing market share to the low-cost
airlines which already controlled half the market.
C) Joe stated that precise methods of fuel filling and consumption must be implemented
to efficiently use their current supply of fuel.
D) Joe suggested adding a fuel surcharge to all tickets for commercial flights with
immediate effect.
E) Joe proposed the usage of direct and higher altitude routes that would curtail fuel
consumption.
Placing the blame for a negative outcome on external factors that are not entirely
blameworthy is known as ________.
A) scapegoating
B) buffing
C) stalling
D) justifying
E) overconforming
________ involves a detailed consideration of evidence and information relying on
facts, figures, and logic.
A) Controlled processing
B) Serial processing
C) Parallel processing
D) Selective processing
E) Automatic processing
Sarah Mayer works as a marketing executive and has been unhappy with her job profile
for several months now. Over the months, she has regularly discussed with her manager
how her skills lie in administrative tasks instead of in marketing. In addition, she
discusses how she can make a smooth transition into the administrative role. Which
type of response is Mayer using in this situation?
A) exit
B) voice
C) loyalty
D) neglect
E) performance
You have threatened to eliminate positions and even to close down the company if your
sales personnel don't change their attitudes. The method for overcoming resistance that
you have chosen is ________.
A) education and communication
B) participation
C) negotiation
D) coercion
E) cooptation
When faced with a number of tight deadlines, Mandy Moore often delegates work
collectively. Recently she chose some fairly experienced employees to work on a
high-priority project. She was heartened to see that the selected group of employees
was having numerous meetings and working hard. However, when she went to check on
their progress at the halfway mark in the project schedule, she was shocked to see how
little the team had done in the past three weeks. This scenario reflects ________.
A) groupthink
B) collective efficacy
C) social loafing
D) groupshift
E) ingroup favoritism
Tiffany Crowe works as a showroom executive at a clothing boutique in London.
Today, she is in a positive mood and instantly greets and smiles at a customer who
walks into the store. The customer feels welcomed by her response. While browsing the
store, Crowe helps the customer with products and passes on her positive mood to the
customer. The customer leaves the store feeling content with a smile on her face. Which
of the following best describes this situation?
A) emotional contagion
B) positivity offset
C) cognitive dissonance
D) framing effect
E) bandwagon effect
Which of the following most likely indicates surface-level similarity?
A) Tim and Jake are colleagues who take risks and are quick decision makers.
B) The employees at GenSys prefer teamwork over individual assignments.
C) Nina and Chuck are colleagues who share similar views on corporate social
responsibility.
D) Jane and Sara grew up in the same town and went to school together.
E) Hannah and Nate are both introspective and tend to be slow to reach decisions.
Some individuals want work that makes minimal intellectual demands and provides the
security of routine; for them, ________ is a source of job satisfaction.
A) free flow of information
B) wide span of control
C) low formalization
D) high work specialization
E) high decentralization
