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Attribution theory suggests that when we observe an individual's behavior, we attempt
to determine whether it was internally or externally caused. That determination,
however, depends largely on three factors. Which of the following is one of these three
factors?
A) traceability
B) consistency
C) verifiability
D) relatedness
E) affect intensity
Which of the following power tactics would be considered a soft tactic?
A) rational persuasion
B) exchange
C) coalition
D) politicking
E) pressure
Grace works for a pet store where everyone is committed to the happiness of the
animals. Often employees, bosses, and hourly workers alike come into the store "off the
clock" and spend time training the animals. Everyone loves the store, the animals, and
their jobs. This attitude of her co-workers inspires Grace to do her best. Based on this
information, we can say that Grace is experiencing the effects of ________.
A) decentralization
B) organizational climate
C) high departmentalization
D) low formalization
E) high work specialization
Which of the following statements is true with regard to the path-goal theory of
leadership?
A) The theory considers leadership to be a set of attributes ascribed to leaders by
followers.
B) The theory proposes only a passive and supportive role for leaders.
C) The theory considers removing obstacles to be a component of effective leadership.
D) The theory proposes that leaders must work closely with followers throughout.
E) The path-goal theory represents a laissez-faire approach to leadership.
At Milton farms, where a large part of the management comes from the same
sociocultural background, many employees of diverse ethical or cultural origins are
hired only to ensure legal compliance with laws relating to diversity at the workplace.
The company's day-to-day functioning leaves much to be desired in terms of promoting
diversity. Recently, the owner's cousin was promoted to the post of a branch manager
while three suitable candidates hailing from different cultures were blatantly
overlooked. This is an example of ________.
A) social loafing
B) ingroup favoritism
C) groupthink
D) contrast bias
E) social exchange
Higgins has recently joined a new law firm expecting to participate in exciting
environmental law cases and cutting-edge research. After one month at the firm, he still
hasn't been assigned a case and spends most of his time filing standardized appeals for
title disputes with insurance companies. In which stage of the socialization process is
Higgins?
A) prearrival
B) encounter
C) metamorphosis
D) post-encounter
E) post-arrival
________ is a pure marker of low negative affect.
A) Boredom
B) Nervousness
C) Contentment
D) Relaxation
E) Serenity
The all-channel network is practiced most commonly in ________.
A) traditional teams
B) self-managed teams
C) cross-functional teams
D) problem-solving groups
E) work groups
________ refers to an overall factor of intelligence as suggested by the positive
correlations among specific intellectual ability dimensions.
A) General mental ability
B) Malleable intelligence
C) Extelligence
D) The Flynn effect
E) Virtual memory
Which of the following is an overt form of sexual harassment?
A) being too friendly
B) pinups posted in the workplace
C) off-color jokes
D) unwanted physical touching
E) unwanted looks or comments
Victor Ortiz was a successful and popular manager at the marketing division of a
consumer goods company. Many attributed the company's immense success in the last
two years to Victor's highly creative marketing plans, which cost the company very
little but increased the visibility of its products. He also effectively tied up with new
retail chains so the demand for their products grows as the new retail chains grow.
Recently, a subordinate alleged that Victor had sexually harassed her, and stories of
similar allegations made against him in the past resurfaced. The situation was laid to
rest when Victor made an appearance with the victim by his side claiming that the
allegations were baseless as he was romantically involved with her. Though this
announcement did not convince people, the allegations against Victor were withdrawn.
From the information provided in this scenario, this outcome can be explained by the
fact that ________.
A) Victor has a high degree of referent power
B) Victor has enough power to get away with his misdeeds
C) Victor has abided by the standards of equity and justice
D) Victor has used a defensive impression management technique
E) Victor has used scapegoating to free himself from the charges
For management, the major downside of telecommuting is ________.
A) decreased productivity
B) increased turnover
C) reduced morale
D) difficulty in scheduling work
E) less direct supervision of employees
Which of the following is an example of a task conflict?
A) Will and Hilda have been removed from the team they worked with after they were
overheard making derogatory comments about one of their colleague's racial origin.
B) Henry and Solomon have been reprimanded by their project lead for spending too
much time using the Internet for personal use at work.
C) Linda and Dorothy had a disagreement over which of their employees should be
assigned to work on a high-priority project.
D) Sally and her manager have just had a heated argument because Sally feels she has
been overlooked for a promotion that was her rightful due.
E) The company head has resigned after longstanding conflict between him and his top
management employees.
Genepa Corporation manufactures home appliances and other electronic products.
Genepa is planning to introduce a new refrigerator model. The marketing manager at
Genepa has developed a marketing plan for this new product and wants to communicate
this plan to all the employees in the marketing department. Which of the following is
most likely to be the best form of communication for communicating this plan?
A) nonverbal communication
B) oral communication
C) written communication
D) grapevine communication
E) lateral communication
Which of the following impression management techniques uses ingratiation?
A) flattery
B) exemplification
C) enhancement
D) conformity
E) apologies
