According to Charles Perrow, which of the following dimensions underlie the
difference between routine and nonroutine or complex tasks?
A) task variability and task interdependence
B) task variability and task analyzability
C) task analyzability and technical complexity
D) task interdependence and task analyzability
Which of the following is an impediment to change?
A) economic and political union among countries
B) competition
C) differences in functional orientation
D) workforce diversity
When new soldiers are recruited in the military, they go through preestablished drills
and learning experiences. This is an example of a(n) ________ socialization tactic.
A) informal
B) sequential
C) disjunctive
D) variable
A manager associated with which of the following entities is most likely to have the
widest span of control?
A) a plant that produces hammers
B) a science lab that does complex genetic research
C) a plant that manufactures airplanes
D) an R&D department in a drug manufacturing company
A doctor was banned from practicing medicine because he consistently prescribed
unnecessary procedures. This doctor violated ________.
A) professional ethics
B) the justice model of ethics
C) individual ethics
D) the utilitarian model of ethics
Which of the following terms refers to a particular set of resources or skills?
A) population density
B) environmental niche
C) clustered skill set
D) resource conglomeration
Which of the following structures is most likely to be selected by an organization whose
products are very complex technologically or whose characteristics change rapidly to
suit changing customer needs?
A) multidivisional structure
B) functional structure
C) product team structure
D) geographic divisional structure
A new organization tends to imitate the structure and processes of successful
organizations when the environment is highly uncertain and so it needs to search for a
structure, strategy, culture, and technology that will increase its chance of survival. This
process of imitation results in ________ isomorphism.
A) mimetic
B) normative
C) coercive
D) natural
According to Charles Perrow, task ________ is the number of new or unexpected
situations that a person encounters while performing a task.
A) variability
B) analyzability
C) customizability
D) adaptability
Which of the following statements is true regarding quantum innovation?
A) Quantum innovations result due to improvements that are continuously made to
particular technologies over time.
B) Total quality management (TQM) is an example of a quantum innovation.
C) As compared to incremental innovations, quantum innovations are more likely to
cause major changes in an environment.
D) According to Anderson and Tushman, as compared to quantum innovation,
incremental innovations are more likely to cause technological discontinuities.
Mercedes-Benz used its competences in R&D and product development to enter the
household products and aerospace industries. This is an example of a(n) ________
strategy.
A) environmental-level
B) functional-level
C) business-level
D) corporate-level
Rites of ________ publicly recognize and reward employees’ contributions.
A) responsibility
B) integration
C) enhancement
D) passage
A stage-gate development funnel typically has ________ stages.
A) two
B) three
C) four
D) five
Which of the following statements is true regarding total quality management (TQM)?
A) The technique of TQM was developed by Kaoru Ishikawa.
B) The technique of total quality management is used for achieving radical innovation.
C) Changes associated with TQM are changes in task, role, and group relationships.
D) TQM is a quick fix that can turn an organization around overnight.
A firm hires a supervisor to handle the communication between two functions. Which
of the following integrating mechanisms is used in this case?
A) integrating role
B) direct contact
C) task force
D) integrating department
Which of the following is a typical characteristic of traditional mass production?
A) sequential task interdependence
B) low technical complexity
C) nonroutine nature of production tasks
D) rotation of workers among multiple tasks
A furniture maker that constructs furniture customized to the needs and tastes of
specific clients is most likely to use ________ technology.
A) mass production
B) small-batch and unit
C) standardized production
D) continuous-process
Manager A supports Manager B on an issue of interest to B in return for B supporting A
an issue of interest to A. These managers are ________.
A) decreasing nonsubstitutability
B) creating a situation that is most likely to result in conflict
C) creating a coalition
D) attempting to obtain referent power
The characteristic way in which newcomers respond to a situation is called ________.
A) socialization
B) internalization
C) role orientation
D) formalization
A geographic structure is most likely to be appropriate for which of the following
companies?
A) a large manufacturer that wants to produce automobiles in Mexico and computers in
Southeast Asia
B) an oil producer that sells gas, a commodity, in five different regions
C) a telecommunications company that makes technologically complex equipment
D) a retailer who specializes in clothing and operates in five different regions of the
United States
Which of the following statements about property rights is true?
A) In an organization top managers have the strongest property rights.
B) Distribution of property rights has no effect on the instrumental values in the
organization.
C) The property rights are the rights of the customers to demand compensation when a
product purchased by them is faulty.
D) The distribution of property rights to different stakeholders determines how effective
an organization is.
Walmart specialize in selling low-price clothing to customers who want or can afford to
pay only a
modest amount for their attire and Neiman Marcus specializes in selling high-priced
clothing made by exclusive designers to wealthy customers who want prestige or status.
Based on this information we can conclude that ________.
A) organizational structure of Walmart is taller than that of Neiman Marcus
B) Walmart and Neiman Marcus have chosen different domains in which to compete
C) Walmart has an organic structure and Neiman Marcus has a mechanistic structure
D) as compared to Walmart, Neiman Marcus operates in a more complex environment
You are the CEO of a small firm that manufactures office furniture. The
decision-making authority in your firm rests almost entirely with you and your closest
associates. You introduce a set of rules and procedures designed to induce predictable
and accountable behaviors among employees. Your firm has a(n) ________ structure.
A) mechanistic
B) mutually adjusted
C) organic
D) integrative
A mechanistic structure is characterized by ________.
A) high levels of standardization
B) complex integrating mechanisms
C) rules that are defined informally
D) decentralized organizational structures