Increased group-level diversity always leads to improved performance.
The concept of liability without fault provides that workers who are victims of
work-related injury or illness are granted benefits regardless of who is responsible for
the accident, injury, or illness.
NLRA describes what constitutes unfair labor practices by employers. Prohibited
activities include bargaining in good faith with employee representatives.
Employer sanctions resulting from a case of disparate impact can affect areas of the
business beyond HR, for example changes to advertising strategies and catalog content.
The level of reliability can be represented by a consistency of measurement.
The lowest level recommended for a PFP system is four percent of the base salary in
order for the money to be considered significant and for the PFP system to be effective.
Trend analysis, simple and multiple linear regression analysis are qualitative methods
for forecasting labor demands.
An affirmative action plan developed by contractors and subcontractors to ensure equal
employment opportunity is monitored by the Office of Contract Compliance Programs
(OFCCP) in the U.S. Department of Labor.
Licensing is one means of entering a foreign market.
Pension plans, paid vacations and holidays, health insurance plans, dismissal pay,
reporting pay, and supplementary unemployment benefits (SUBs) are examples of
which of the following collective bargaining issues?
A) Wage-related collective bargaining issues
B) Supplementary economic benefits issues
C) Institutional issues
D) Administrative issues
E) Concessionary bargaining
Which of the following is a definition of career planning?
A) An organizational process which involves preparing, implementing, and monitoring
career plans undertaken by an individual alone or within the organizations career
systems.
B) A formal, organized, planned effort to achieve a balance between individual career
needs and organizational workforce requirements.
C) An attempt by an individual to become more aware of his or her own skills, interests,
values, opportunities, constraints, choices, and consequences.
D) An individually perceived sequence of attitudes and behaviors associated with
work-related activities and experiences over the span of a persons life.
E) A process that has an “internal” and an “external” focus.
A mature company is expanding into overseas markets. A few U.S. managers will be
transferred, but most new employees will be hired. The strategic plan involves focusing
on research and development and new technology introduction. Which of the following
HR activities will be the highest priority in support of the move and corporate strategy?
A) Succession planning
B) evaluation of downsizing potential
C) Labor supply and demand forecast
D) Turnover analysis
E) Delphi planning
Types of information assessed by using the Position Analysis Questionnaire (PAQ)
include all of the following EXCEPT:
A) Mental processes
B) Information input
C) Relationships with other people
D) Traits analysis
E) Job context
Podcasts are an effective method of training because:
A) It allows for trainees to learn new motor skills
B) Trainees are more engaged in the training
C) It allows for two-way communication
D) Whole learning is most effective
E) Use of computers is in decline
__________ is defined as employment decision making or working conditions that are
advantageous (or disadvantageous) to members of one group compared to members of
another group.
A) Civil rights
B) Implied contract
C) Discrimination
D) Employment at will
E) Employment rights
The __________ pension plan guarantees a specific payment based on a percentage of
pre-retirement income.
A) accumulation
B) defined contribution
C) defined benefit
D) profit sharing
E) 401K
Which of the following is not a major factor causing inaccurate and unfair performance
appraisal?
A) Lack of sufficient observation of employees work
B) Multiple sources of information related to performance
C) Raters who have not been trained despite demonstrated bias
D) Failing to consider situational constraints
E) Concern over the negative reaction of the individual being rated
The Coal Miners National Union (CMNU) has decided to give up some of the
advantages it has gained for the past five years in an attempt to avoid a lay off of
several hundred coal miners at a local coal mine. This sort of tactic is called:
A) distributive bargaining.
B) impasse resolution.
C) concessionary bargaining.
D) unmediated arbitration.
E) binding arbitration.
When there is relatively little differential pay associated with using merit pay systems,
one of the major problems that arise is:
A) company has a problem tracking payroll costs.
B) best performers perceive it as inequitable.
C) middle performers complain.
D) poor performers become worse.
E) top management takes the opportunity to give itself raises.
What does the term “prima facie” mean?
A) A body of facts presumed to be true until proven otherwise
B) An unintentional case of unfair discrimination
C) The courts final ruling
D) Past case law
E) Past legislation
A company that provides service of repairs of refrigerators has noticed that their overall
performance has been declining over the past 3 years. They are interested in increasing
the performance of the entire team of service personnel, including measurements of
time and cost of repair visits. Which of the following is correct?
A) Management should be concerned with measurement of objectives being too
objective
B) Management should pull together a team and design a ProMES program.
C) Management should focus on individual performance measurements and not try to
measure aggregate performance
D) Management should implement a forced distribution performance appraisal system.
E) Management should understand that performance levels move up and down in cycles
and they need to simply wait until the next cycle of increased performance begins.
Measurement and ________ are key to achieving organizational effectiveness and
gaining and maintaining a competitive advantage.
A) intuitive decision making
B) subjective decision making
C) a focus on short term consequences
D) Data-driven decision making
E) a focus on organizational strengths
Which of the following does NOT lead to job stress?
A) Organizational downsizing
B) Job demands
C) Role ambiguity
D) Family responsibilities
E) Telecommuting
Each of the following is legally desirable regarding performance appraisal procedures
EXCEPT:
A) Providing a formal appeal process.
B) Outlining specific, objective performance standards.
C) Providing written instructions for raters to follow.
D) Training raters on rating errors and EEO laws.
E) Adapting procedures to meet unique requirements of employees of different races.
Explain the differences between licensing and franchising, licensor and franchiser, and
licensee and franchisee. Use examples to illustrate.
Describe the two forms of organizational justice and give an example of organizational
actions that can be used to create perceptions of each type of justice.
What are the four mechanisms that help goal setting improve performance?
Briefly describe each of the two ways in which errors arise.
What is comparable worth? How is it different from equal pay as defined by the Equal
Pay Act?
Define and explain the differences between external and internal equity. What is a basic
technique used to ensure each?