OSHA’s budget has generally been tight, but adequate to fully carry out its mission.
Answer:
The ethical issues encountered in underdeveloped countries are often more difficult
than those found in industrialized nations.
Answer:
Although companies have begun to extensively monitor employees’ e-mail usage, little
disciplinary action has been taken against workers who misuse the Internet.
Answer:
One recommendation action in dealing with whistle-blowing is to keep it quiet as long
as possible.
Answer:
A child’s assumption that he or she will have a higher standard of living than the
previous generation is called the revolution of rising expectations.
Answer:
A 2009 Marist College Institute for Public Opinion survey indicated that more than half
of Americans believe people use the same ethical standards in business as they do in
their personal lives.
Answer:
Customer relationship management (CRM) is the ability of an organization to retain
profitable customers.
Answer:
Managers of a business can actually be convicted of murder for violations of safety
standards.
Answer:
The monetary policy set the Federal Reserve System is completely independent of the
influence of other branches of government.
Answer:
Biodiversity continues to be lost at a small rate.
Answer:
By definition, sexual harassment cannot take place between two parties of the same sex.
Answer:
For an MNC to be perceived as legitimate in the eyes of a host country, it must be
properly incorporated and pay its fair share of taxes.
Answer:
Integrity is the quality most sought after in leaders.
Answer:
Government regulation generally arises out of some type of market failure.
Answer:
The categorical imperative is closely associated with the principle of utilitarianism.
Answer:
The origin of consumer activism can be traced back to the late 1700s, to the Boston Tea
Party.
Answer:
Age discrimination statues protect those people who are 50 years old and older.
Answer:
The Food and Drug Administration and the CPSC have been controversial over the
decades.
Answer:
In practice, it is relatively simple to determine the motives behind business giving.
Answer:
Business can do just about anything it wants because we do not live in a socially
conscious environment.
Answer:
Court decisions are gradually eroding the employment-at-will doctrine.
Answer:
Business-to-consumer (B2C) transactions are anticipated to be the greatest area of
e-commerce growth in the coming years.
Answer:
The number of registered lobbyists has decreased along with the amount of money
spent on lobbying.
Answer:
Researchers have recently determined that the lower pay women receive is due to the
additional time they take off from the workforce, when compared to men.
Answer:
So called “hard money” refers to campaign contributions that are given directly to the
candidates.
Answer:
Social screening is the mechanism by which socially conscious investors choose their
investment advisors.
Answer:
In a crisis, the first communication should be with internal stakeholders.
Answer:
Drug testing by companies has risen continuously since first introduced.
Answer:
One in four Americans lives within three miles of a superfund site.
Answer:
No matter how careful business is regarding the safety of its products, product liability
suites are inevitable.
Answer:
Comparative advertising always affects advertising positively.
Answer:
The ethical principle of rights is categorized as a teleological theory.
Answer:
Carroll’s Corporate Social Performance Model helps managers understand that social
responsibility is separate and distinct from financial performance.
Answer:
The corporation is currently viewed as having a specialized purpose of providing a
profit through the provision of goods and services.
Answer:
The major questions related to the conventional approach to business ethics are “Whose
norms do we use?” and “What norms are prevailing?”
Answer:
The state laws that address drug testing usually ban them altogether.
Answer:
Lobbyists are affectionately known as “influence peddlers.”
Answer:
The first antidiscrimination law in the United States was the Civil Rights Act of 1964.
Answer:
Our goals for business focus solely on the production and distribution of goods and
services.
Answer:
Spheres of power describe the arenas in which power may be utilized.
Answer:
The act of governing or bringing under the control of law or constituted authority is
called
A.regulation.
B.despotism.
C.central planning.
D.dictatorship.
Answer:
The primary objective of The Civil Rights Act of 1991 was to
A.add more categories of protected groups to The Civil Rights Act of 1964 definitions.
B.add imprisonment as a possible penalty for job discrimination.
C.provide increased financial damages and jury trials in cases of intentional
discrimination.
D.authorize formation of the Equal Employment Opportunity Commission.
Answer:
Which of the following is not an element of making ethical judgments?
A.observation of the decision or action
B.comparison of the decision or action to prevailing norms of acceptability
C.recognition that value judgments are made regarding the decision or action and the
prevailing norms of acceptability
D.awareness of the moral implications of a situation
Answer:
The ethics question “how do we get from what is to what ought to be?” is
A.descriptive.
B.normative.
C.practical.
D.motivational.
Answer:
Which of the following is not one the broad issues facing MNCs in their relationships
with host countries?
A.cultural aspects
B.business/government interactions
C.exploration of global markets
D.religious and other traditional holidays
Answer:
A social audit can be thought of as
A.the first step in planning
B.a narrow list of activities
C.planning and control system
D.a brief experimentation
Answer:
The center of the controversy that aligns rich nations against poor nations is
A.control of oil.
B.the legitimacy of MNCs in the two types of countries.
C.what the trade rules will be, and who will write the rules.
D.use of natural resources on an equitable basis.
Answer:
An interest or share in something is referred to as a(n)
A.option.
B.ownership position.
C.stake.
D.bond.
Answer:
Which of the following is not a metaphor for the public affairs function?
A.a window
B.a door
C.a bridge
D.a buffer
Answer:
Those who support PACs and collect and donate money are
A.candidates for the U.S. Senate.
B.the business community.
C.Democratic candidates.
D.Presidential candidates.
Answer:
One of the strengths of Six Sigma program’s has been its
A.laser-like focus on worker satisfaction.
B.increase in customer loyalty.
C.contribution to research in production quality.
D.clarity of process and the steps companies must take to adopt it.
Answer:
Contributions made to political parties instead of candidates are called
A.indirect contributions.
B.soft money.
C.inside contributions.
D.slush funds.
Answer:
Issues management and crisis management are ____ processes in corporate public
policy.
A.planning
B.evaluative
C.defensive
D.offensive
Answer:
An attempt to assess the underlying moral justifications for corporate actions and the
consequent results of those actions are contained in
A.social audits.
B.ethical impact statements.
C.human rights statements.
D.environmental impact statements.
Answer:
Issues management today can be considered a subset of the activities of
A.public affairs departments.
B.strategic planning staffs.
C.public relations departments.
D.various ad hoc committees.
Answer:
Which of the following is not considered a systematic management approach to
selecting or constructing an environmental strategy?
A.crisis management.
B.accommodation strategy.
C.issues management.
D.stakeholder management.
Answer:
The population hypothesis regarding ethical management models is
A.the three models approximate a normal, bell-shaped curve.
B.that the moral management model is the largest segment of the normal curve.
C.that the immoral management model is the largest segment of the normal curve.
D.the three models exhibit a skewed curve, weighted toward either moral or immoral
management models, depending on the society being studied.
Answer:
Reasons that companies have historically been reluctant to perform drug tests on
workers or job applicants include all of the following except
A.privacy rights.
B.reputational damage to those found to use drugs.
C.high cost.
D.inaccuracy of tests.
Answer:
All of the following are critical factors in influencing corporate giving priorities except
A.changes in the workforce.
B.community needs.
C.benefits of responding to natural disasters.
D.directions from CEO/Board.
Answer:
Boards have recently improved in all of the following ways except
A.more directors are independent.
B.reducing executive pay.
C.more directors own stock in the company.
D.more boards are likely to demand change.
Answer:
Some of the most vocal opposition to PACS comes from
A.business leaders.
B.taxpayers.
C.coalitions.
D.current and past members of Congress.
Answer:
The ____ is a result of the growing numbers of individuals and groups who see
themselves as having been victimized by society.
A.Rights Movement
B.Entitlement Mentality
C.Revolution of Rising Expectations
D.Victimization philosophy
Answer:
Which of the following is not an example of corruption?
A.bribery
B.paying for political favors
C.negotiating for the lowest price on a contract
D.paying protection money to the police
Answer:
To be viewed as legitimate in their host countries, MNCs must fulfill their social
responsibilities, including all of the following except
A.economic functions.
B.legal duties.
C.philanthropic opportunities.
D.technological functions.
Answer:
The dilemma of deregulation is
A.to enhance competition within the industry without harming workers’ status.
B.to enhance competition within the industry without sacrificing applicable social
regulations.
C.to prevent monopolies without allowing hypercompetition.
D.to provide business more freedom without completely abandoning governmental
authority.
Answer:
The basic activity of CARU is
A.nominating exceptional children’s advertising for national awards.
B.to develop guidelines for effective advertising to children.
C.to review and evaluate child-directed advertising in all media.
D.monitor new developments in ads directed toward children.
Answer:
The Employee Polygraph Protection Act (EPPA) of 1988
A.requires employee consent before administration of a polygraph test.
B.banned most private sector uses of the lie detector.
C.allows lie detector tests to be admitted as evidence in cases involving fraud.
D.banned all uses of the lie detector.
Answer:
The Triple Bottom Line encompasses all of the following spheres of performance
except
A.economic.
B.social.
C.environmental.
D.philanthropic.
Answer:
The method by which a firm is being governed, directed, administered, or controlled is
A.corporate governance.
B.management.
C.management by objectives.
D.management by decree.
Answer:
Customer service is provided by all of the following except?
A.passing the buck
B.offices of consumer affairs
C.warranties
D.money back guarantees
Answer:
The individual hypothesis regarding ethical management models is
A.the three models approximate a normal, bell-shaped curve.
B.that individuals managers utilize all three of the models at different times and
situations.
C.that individual managers emphasize one of the three models over the others.
D.that individual managers attempt to match the model they use to the particular
situation.
Answer:
Which of the following is not something that potential whistle-blowers should do?
A.Identify sources of support
B.Act out of public interest rather than for personal gain
C.Maintain anonymity for as long as possible.
D.Think about the outcomes
Answer:
____ refers to a quality, characteristics, or state in which activities, processes, practices,
and decisions in companies become open or visible to the outside world.
A.Opacity
B.Corporate Transparency
C.Deontological
D.Utilitarianism
Answer:
If we consider the stakeholder typology, and the three attributes of power, group
number one on the top outside is called:
A.A dormant stakeholder
B.A dangerous stakeholder
C.A demanding stakeholder
D.A nonstakeholder
Answer:
Utilize the knowledge you have gained to respond to the following essay questions.
Your answers should state your position and use logical arguments and content
from this and other chapters in the textbook to support it.
Forecast how society would change if business did lose its macro level of legitimacy.
Answer:
Provide a short answer to each of these questions. Be sure to fully explain your
answer.
If business ethics have, in reality, declined over the past decades, what are the primary
reasons for this movement?
Answer:
Provide a short answer to each of these questions. Be sure to fully explain your
answer.
Why are the food and manufacturing industries particularly susceptible to product
liability suits?
Answer:
Provide a short answer to each of these questions. Be sure to fully explain your
answer.
A key step in developing a community action program is knowing the company’s
community. What is involved in this step?
Answer:
Provide a short answer to each of these questions. Be sure to fully explain your
answer.
Describe the issues development process.
Answer:
Provide a short answer to each of these questions. Be sure to fully explain your
answer.
Summarize the principles of stakeholder management.
Answer:
Utilize the knowledge you have gained to respond to the following essay questions.
Your answers should state your position and use logical arguments and content
from this and other chapters in the textbook to support it.
Is economic growth an appropriate goal for business?
Answer:
Provide a short answer to each of these questions. Be sure to fully explain your
answer.
Describe how a Venn diagram can help a manager evaluate moral dilemmas and come
to decisions about those situations.
Answer:
Utilize the knowledge you have gained to respond to the following essay questions.
Your answers should state your position and use logical arguments and content
from this and other chapters in the textbook to support it.
One of the main criticisms of the total quality movement is that it has done nothing to
define quality. Philosophers have also wrestled with the definition of quality (see Pirsig,
Zen and The Art of Motorcycle Maintenance). Define quality in your own words. How
difficult is this task? What implications does the task of defining quality have for the
business/consumer relationship?
Answer:
Provide a short answer to each of these questions. Be sure to fully explain your
answer.
Describe some of the types of evidence that a firm displays enterprise-level strategic
thinking.
Answer:
Provide a short answer to each of these questions. Be sure to fully explain your
answer.
Review the major causes of the Nestlé infant formula controversy.
Answer:
Provide a short answer to each of these questions. Be sure to fully explain your
answer.
Why would a firm elect to perform a social audit, when it is not required? What benefits
can accrue from a social audit?
Answer:
Provide a short answer to each of these questions. Be sure to fully explain your
answer.
Explain what the concept of tapping the expertise of stakeholders means.
Answer:
Provide a short answer to each of these questions. Be sure to fully explain your
answer.
Describe the differences between internationalization and globalization.
Answer:
Provide a short answer to each of these questions. Be sure to fully explain your
answer.
How does the Deloitte Touche Tohmatsu Corporate Social Responsibility Report makes
the case for corporate social responsibility?
Answer:
Provide a short answer to each of these questions. Be sure to fully explain your
answer.
Distinguish between descriptive and normative ethics.
Answer:
Utilize the knowledge you have gained to respond to the following essay questions.
Your answers should state your position and use logical arguments and content
from this and other chapters in the textbook to support it.
Compare and evaluate the four crisis management stages and Business Week‘s five-step
model.
Answer: