Which of the following constitutes an illegal hiring practice?
A) Asking someone about their availability because the position requires a 50-hour
work week
B) Establishing a diversity committee to help diverse employees connect with each
other
C) Asking a candidate whether or not he attends church, because it is important that
candidates are available to work on Saturdays and Sundays
D) Keeping track of how many males and females are in the organization
E) Requiring an applicant to specify gender on an application
In what type of organization is decision-making authority delegated to levels of
management at various points below the top?
A) Centralized
B) Decentralized
C) Point-of-sale
D) Geographic
E) Autocratic
If an individual business person wanted to present his or her opinion on a piece of
legislations, what method might be used?
A) Voting
B) Lobbying
C) Favors
D) Personal contacts
E) Political action committee meetings
Which of the following best describes pricing objectives?
A) The need for the company to compete
B) An indication of the company’s social and ethical concerns
C) A reflection of the company’s image
D) The ability of a firm to generate revenue
E) The goals of the seller achieved by pricing products
What is the term for those who work with less experienced employees to learn how to
advance within the organization?
A) Overseer
B) Coach
C) Individualist
D) Collectivist
E) Mentor
Which of the following is the act of awarding funds or gifts to charities?
A) Ethical compliance
B) Political action
C) Lobbying
D) Informal dimensions of giving
E) Philanthropic giving
What is the willingness and ability of producers to offer a good for sale referred to as?
A) Private enterprise
B) Supply
C) Free market economy
D) Law of supply
E) Degrees of competition
What is the correct term for one’s belief that their behavior has an effect on what
happens to them?
A) Self-efficacy
B) Authoritarianism
C) Self-esteem
D) Locus of control
E) Risk propensity
Which description identifies the organizing function of the management process?
A) Guiding and motivating employees to meet organizational objectives
B) Determining how best to arrange an organization’s resources into a coherent
structure
C) Scanning the business environment for threats and opportunities
D) Monitoring an organization’s performance to ensure that it is meeting its goals
E) Determining what an organization needs to do and how best to get it done
Which kind of strategy takes place at the level of the product line and focuses on a
firm’s competitive position?
A) Functional
B) Business
C) Local
D) Fundamental
E) Environmental
What is the outcome when employees have positive attitudes towards their jobs?
A) Increased cognitive dissonance
B) Decreased morale
C) Stronger intention
D) Limited commitment
E) Increased job satisfaction
When a manager must make a guess as to the probabilities associated with each
alternative, what decision-making state is that manager working in?
A) Rationality
B) Certainty
C) Risk
D) Recognition
E) Uncertainty
Which marketing strategy uses direct-to-consumer advertising to encourage customers
to seek out a product?
A) Push strategy
B) Promotional mix strategy
C) Positioning strategy
D) Pull strategy
E) Added value strategy
Which type of market coverage strategy places low cost goods at as many distribution
points as possible?
A) Selective
B) Conflicted
C) Exclusive
D) Intensive
E) Channel captains
Which of the following do firms use to enhance public relations and branding while
stimulating chatter about a product within a target market?
A) Consumer-seller relationships
B) Segmentation
C) Company specialist
D) Corporate blogs
E) Enduring buyer-seller relationships
The titles of supervisor, office manager, and group leader are examples of which level
of management?
A) Top management
B) Middle management
C) First-line management
D) Operations management
E) Human resource management
Which of the following is considered to be one of the biggest challenges facing virtual
leaders and their workers today?
A) Clear goals and measurements for projects
B) Feelings of isolation
C) Highly complex work environments
D) Inconsistent “big pictures” for employees
E) Organizational commitment
What type of selling is being utilized when a manufacturer sells products to other
businesses, who then sell the products to consumers?
A) Industrial
B) Retail
C) Wholesale
D) Creative
E) Missionary
What type of strategy to attract customers should a firm that promotes quick and on
time delivery utilize?
A) Quality
B) Low cost
C) Flexibility
D) Dependability
E) Accessibility
Which of the following receives and executes buy-and-sell orders for other people in
return for commissions?
A) Stock exchanges
B) Stock brokers
C) Investment banks
D) Stock agents
E) Savings banks
Salary increases, bonuses, promotions, praise and job assignments are all examples of
what type of power?
A) Legitimate power
B) Reward power
C) Referent power
D) Expert power
E) Coercive power
Which of the following supports an organization’s managers by providing daily reports,
schedules, plans, and budgets?
A) Management application systems
B) Management operations systems
C) Management information systems
D) Management expert systems
E) Management enterprise systems
Which of the following describes assets such as patents and trademarks?
A) Liquid assets
B) Fixed assets
C) Intangible assets
D) Current assets
E) Limited assets
When a firm wants to gather information on the potential reaction to a new policy or
idea, how can a manager collect information?
A) Through intrapreneuring
B) Through social media monitoring
C) By utilizing the company grapevine
D) By utilizing the informal chain of command
E) By organizing new reporting relationships
What type of corporation issues stock that is held by only a few people and not
available to the public?
A) Limited liability
B) Subchapter S
C) Public
D) Closely held
E) Professional
Which of the following BEST describes enterprise resource planning?
A) An information processing application for routine business activities of a company’s
business units
B) An information system for organizing and managing a firm’s activities across
product lines, departments, and geographic locations
C) A system used for transforming data into information for use in decision making
D) A computer-based electronic technology that assists in designing products by
simulating a real product and displaying it in three-dimensional graphics
E) An internal inventory of a company’s product lines
How do spies attract users to spyware?
A) By offering free software
B) By offering free downloads of music
C) By allowing downloaders to access other user accounts
D) By inviting users to “friend” them on social media sites
E) By attracting users to banner ads
In a large firm, what can a functional structure foster, even though it can be
counter-productive to the goals of the organization?
A) Competitiveness
B) Centralization
C) Decentralization
D) Diversity
E) Accountability
What is the advantage of using a rating method during the performance review process?
A) Each employee is compared to all other employees in the group.
B) Each employee is compared to a fixed standard.
C) The recency error is eliminated.
D) Managers do not need to utilize a 360-degree review.
E) Providing employee with meaningful feedback is easier.
What is frequently the most time-consuming stage of product development?
A) Testing
B) Market analysis
C) Design
D) Speed to market
E) Product idea
Which of the following aspects of the psychological contract is provided by the
employee?
A) Benefits
B) Pay
C) Skills
D) Security
E) Status
How does a new employee learn acceptable behaviors within the organization?
A) Quality standards
B) Crisis management strategies
C) Contingency plans
D) Operational plans
E) Cultural norms
Which of the following refers to the combination of channels that a firm selects to get a
product to end users?
A) Distribution mix
B) Transportation strategy
C) Merchandising system
D) Marketing plan
E) Retail system
Companies who use ad campaigns to raise public awareness of important issues such as
texting while driving are working with what type of environment?
A) Political-legal
B) Sociocultural
C) Technological
D) Competitive
E) Demographic
What is spam?
A) A form of firewall
B) Intellectual property
C) Junk e-mail
D) A form of hacking
E) Wireless mooching
Define the term management.
Discuss the three broad levels of strategy that organizations may implement.
What is a push strategy of promotion?
Explain time, place, and form utility.
Discuss four sources of financing for starting up a small business.
Identify the difference between a job description and a job specification and explain
how they each support the job analysis process.
Differentiate between market value and book value.
How do networks and technology lead to leaner companies?
What is a debit card?
Explain the meaning of workforce diversity.
Describe the role of information resources in business.
More Americans are investing in the stock market through online trading. Explain the
value of online trading.
What is delegation? Identify four reasons that managers have trouble delegating.
Explain the Rule of 72.
According to the two-factor theory, how should managers enhance motivation?
What would constitute a conflict of interest in a business setting?
Explain the primary difference between a wholesaler and a sales agent.
Explain commonly offered benefits and identify at least two benefits that are mandated
by the Federal government.
What is the difference between balance of trade and balance of payments?
Discuss management by objectives (MBO).