The most important factor in ethical leadership is
A.what leaders talk about.
B.the code of ethics.
C.what leaders do.
D.discipline of ethics violators.
Answer:
The crisis resolution stage is
A.the first stage of managing a crisis
B.cannot overlap other stages
C.defined in duration
D.the goal of crisis management
Answer:
Workers’ rights provided through union contracts are established
A.by law.
B.through collective bargaining.
C.by the employer.
D.within an overarching framework of common law.
Answer:
The demographics, lifestyles, and social values of a society determine the firm’s
A.social environment.
B.economic environment.
C.political environment.
D.technological environment.
Answer:
Being forthright, sincere, and honest in communicating with others is referred to as
A.candor.
B.transparency.
C.feedback.
D.criticism.
Answer:
Decentralization and diversity of power concentrations leads to
A.anarchy.
B.a totalitarian society.
C.a pluralistic society.
D.democracy.
Answer:
The primary purpose of deregulation is to
A.decrease competition in the affected industries.
B.remove certain industries from old-line economic regulations.
C.protect the natural environment.
D.allow natural monopolies to form.
Answer:
The question of whether current public functions should be performed by the
government or private sector is addressed by
A.industrial policy.
B.privatization.
C.central planning.
D.moral suasion.
Answer:
Which of the following is not a weakness of pluralism?
A.prevention of concentrations of power
B.pursuit of self-interest
C.overlapping goals, causing confusion about which groups best serve particular
interests
D.emphasis on conflict
Answer:
Ethical lag is a situation in which
A.scientists have not been schooled in moral philosophy.
B.the speed of technological change far exceed that of ethical development.
C.technology takes the place of ethical deliberation.
D.computer programs are not developed with an ethics loop.
Answer:
In lobbying, a trade association often uses
A.written phone banks.
B.use grassroots lobbying support.
C.lagging promotion.
D.limited spending.
Answer:
Which of the following is true about the average whistle-blower?
A.They are more highly paid than inactive observers.
B.They have lower job performance reviews than inactive observers.
C.They are less likely to hold supervisory or professional status than inactive observers.
D.They are more likely to be single than inactive observers.
Answer:
A systematic attempt to identify, measure, monitor, and evaluate a firm’s performance
with respect to its social efforts, goals, and programs is a(n)
A.Triple Bottom Line audit.
B.environmental audit.
C.social audit.
D.social impact statement.
Answer:
Which of the following is not a method of obtaining the micro level of legitimacy?
A.A company adapts its operations to conform to prevailing standards.
B.A company may seek to avoid detection that it is operating contrary to social norms.
C.A company may attempt to changes the public’s values and norms.
D.A company may identify itself with other organization, people, or values.
Answer:
If employers do not give unsatisfactory employees every reasonable opportunity to
improve their performance before being fired, the company may have violated
A.the worker’s right to free speech.
B.the Equal Employment Opportunity Act.
C.fair trade agreements.
D.the good faith principle.
Answer:
Essential aspects of quality include which of the following?
A.advertising
B.color
C.attributes
D.durability
Answer:
Which of the views of the firm recognizes the most stakeholders and is the most
complex?
A.production view
B.managerial view
C.ownership view
D.stakeholder view
Answer:
Taking positive steps to hire and promote people from groups previously discriminated
against is called
A.preferential hiring and firing policies.
B.affirmative action.
C.restitution action.
D.retributive justice.
Answer:
The Worker Adjustment and Retraining Notification Act (WARN) requires firms
employing 100 or more workers to notify workers of a large layoff or shutdown at least
____ in advance.
A.six months
B.sixty days
C.one year
D.one month
Answer:
The federal government’s major body for ensuring that business lives up to its
responsibilities is the
A.Interstate Commerce Commission.
B.Federal Communications Commission.
C.Federal Trade Commission.
D.Consumer Protection Agency.
Answer:
Because OSHA does not have enough inspectors to monitor all of the businesses in the
United States,
A.businesses have a “free pass” to design their own safety standards.
B.it attempts to make up for it by passing “nitpicking” rules.
C.it gets help from the Department of Labor.
D.businesses have a heavy responsibility for safety in the workplace.
Answer:
An internal stakeholder is a person or group who
A.exist outside the boundaries of the firm.
B.is located in the same country in which the firm in located.
C.is defined as an “insider” in laws regulating financial markets.
D.is “inside” the company, such as employees and owners.
Answer:
Distinct groups or parties that realize they have something in common, so that it makes
sense for them to join forces, typically form
A.joint ventures.
B.partnerships.
C.coalitions.
D.limited liability corporations.
Answer:
Most experts say that privacy means
A.being able to approve all uses of personal information.
B.the right to keep personal affairs to oneself and to know how information about one is
being used.
C.the right to deny all requests for personal information.
D.the right for personal information to not be shared with any users other than the ones
that already have access to it.
Answer:
An element of moral judgment is all the following except
A.moral imagination
B.managerial competence
C.moral identification and ordering
D.sense of moral obligation
Answer:
Which of the following is not recognized as a type of stake?
A.an interest
B.an option
C.a right
D.ownership
Answer:
When a business affects the life of a member of the surrounding community without
meaning to, the company has wielded
A.coercive power.
B.deliberate power.
C.hidden power.
D.unintentional power.
Answer:
The initial part of the total quality management process is to
A.define quality in terms of customer expectations and requirements.
B.develop standards and specifications for quality.
C.design efficient production processes.
D.develop customer satisfaction surveys.
Answer:
The results of business exposure, top management philosophy, external affairs, and
external affairs design affect which of the following?
A.corporate social performance
B.corporate awareness of business opportunities
C.brand awareness
D.government regulation
Answer:
Chemicals or mixtures that may present unreasonable risks of injury to health or to the
environment are called
A.industrial wastes.
B.water pollution.
C.toxic substances.
D.radioactive material.
Answer:
The degree to which a stakeholder’s claim requires immediate response is its
A.power.
B.legitimacy.
C.urgency.
D.coercion.
Answer:
Technology has benefited society in all of the following ways except
A.increasing production.
B.reducing the amount of labor needed to produce goods and services.
C.raising the standard of living.
D.improving the sustainability of life on Earth.
Answer:
One thing that is common to all techniques used for identification of issues is
A.news clipping services.
B.environmental scanning.
C.subscription to forecasting services.
D.a formal, organized effort to gather information on emerging social trends.
Answer:
Which of the following is not an argument commonly used against bribery?
A.Bribes are inherently wrong.
B.Bribes create dependence on corrupt individuals.
C.Bribes are unfair because foreigners can get them, while U.S. citizens cannot.
D.Once bribes start, they never stop.
Answer:
The main idea behind corporate public policy is that
A.a firm must give specific attention to issues in which basic questions of right, wrong,
justice, fairness, or public policy reside.
B.a firm must look out for its own best interests.
C.a firm should have a say in setting the political direction of the country.
D.a firm should be able to influence public policy when it can.
Answer:
Utilize the knowledge you have gained to respond to the following essay questions.
Your answers should state your position and use logical arguments and content
from this and other chapters in the textbook to support it.
This chapter of the textbook has made a strong case for the use of stakeholder
management. Discuss reasons why firms may choose not to utilize this model.
Answer:
Utilize the knowledge you have gained to respond to the following essay questions.
Your answers should state your position and use logical arguments and content
from this and other chapters in the textbook to support it.
The key elements of a pluralistic society are decentralization and diversity of power.
Using what you know about American society, do you consider it to be a pluralistic
society? Why or why not?
Answer:
Provide a short answer to each of these questions. Be sure to fully explain your
answer.
Describe the pluses and minuses to the use of integrity tests.
Answer:
Provide a short answer to each of these questions. Be sure to fully explain your
answer.
One answer that has been provided to combat the sinking status of ethics officers is for
them to “manage ethics upward,” i.e., overseeing the ethical practices of officers above
them in the organization chart. Evaluate the potential effectiveness of this solution.
Answer:
Utilize the knowledge you have gained to respond to the following essay questions.
Your answers should state your position and use logical arguments and content
from this and other chapters in the textbook to support it.
Church groups are key members in the shareholder activist movement. One way that
they gain access to corporate executives is by purchasing a small amount of stock and
holding it a certain length of time (state laws usually dictate how much they need to buy
and how long they need to hold it), which then allows them to introduce shareholder
resolutions at stockholder meetings. Should small investors be able to wield influence
like this, which arguably goes beyond their financial stake in the firm?
Answer:
Provide a short answer to each of these questions. Be sure to fully explain your
answer.
According to the American Lung Association, an employee who smokes costs the
business at least an extra $1,000 each year in added health care costs. Is cost a
legitimate issue when considering the implications of smoking in the workplace?
Answer:
Provide a short answer to each of these questions. Be sure to fully explain your
answer.
Why are church groups particularly visible in the shareholder activist movement?
Answer:
Provide a short answer to each of these questions. Be sure to fully explain your
answer.
The National Association of Manufacturers (NAM) experiences conflict among its
members over the question of free trade among nations. Why is this a contentious issue
for NAM members?
Answer:
Utilize the knowledge you have gained to respond to the following essay questions.
Your answers should state your position and use logical arguments and content
from this and other chapters in the textbook to support it.
The motive behind managers’ pressure on subordinates to perform is most likely the
emphasis on economic success. Assuming this statement is true, relate this fact to
Lawrence Kohlberg’s observation that most adults operate at Level 2, the conventional
level of moral development. What implications do these facts have for ethical behavior
in organizations?
Answer:
Provide a short answer to each of these questions. Be sure to fully explain your
answer.
The authors state that we must be constantly vigilant of possible abuses of power or
violations of sound ethics as we investigate the political influence of business. Why is
this true?
Answer:
Provide a short answer to each of these questions. Be sure to fully explain your
answer.
Considering the textbook example of Switzerland scientists, and looking at the
examples of primary and secondary social and nonsocial stakeholder, distinguish
between social and nonsocial stakeholders. Does your definition of the difference seem
useful to you? Why or why not?
Answer:
Utilize the knowledge you have gained to respond to the following essay questions.
Your answers should state your position and use logical arguments and content
from this and other chapters in the textbook to support it.
Describe and give examples of each of the seven types of crises.
Answer:
Utilize the knowledge you have gained to respond to the following essay questions.
Your answers should state your position and use logical arguments and content
from this and other chapters in the textbook to support it.
Is the advertising practice of product placement unethical?
Answer:
Utilize the knowledge you have gained to respond to the following essay questions.
Your answers should state your position and use logical arguments and content
from this and other chapters in the textbook to support it.
Discuss the merits and shortcomings of the proposed Genetic Information
Nondiscrimination Act. In your opinion, should this bill be made into law?
Answer:
Provide a short answer to each of these questions. Be sure to fully explain your
answer.
Analyze the situation involving Dr. Jane Henney, the Food and Drug Administration,
RU486, and the second Bush administration.
Answer:
Provide a short answer to each of these questions. Be sure to fully explain your
answer.
Why is it incumbent upon government to promote social goals such as safe working
environments, clean air, and safe products?
Answer:
Provide a short answer to each of these questions. Be sure to fully explain your
answer.
Describe the major contributions that Six Sigma can make to the business/consumer
relationship.
Answer:
Provide a short answer to each of these questions. Be sure to fully explain your
answer.
Describe some of the major differences between issues management and crisis
management.
Answer: