SAP’s NetWeaver platform is a collection of modules. Which module gives users
complete access to all their work on a single screen, using links to connect users to all
the major applications needed to perform their jobs?
a. Enterprise Portal
b. Mobile Infrastructure
c. Master Data Management
d. Exchange Structure
In value analysis, which of the following activities is defined as a value for which the
customer is willing to pay?
a. Real value
b. Business value
c. No value
d. Value add
Estimates of future product demand, which are the amount of a product that customers
will want to buy, are called:
a. sales forecasts
b. sales divining
c. sales diving
d. sales deriving
The process of determining each employee’s pay is called a ____.
a. payroll run
b. weekly round-up
c. cash-out
d. remunerations session
A graphical representation of a business process is known best as a ____.
a. map
b. state diagram
c. flowchart
d. stack
What stage of the production planning process splits Fitter Snacker’s monthly
production planning values into finer time periods?
a. Sales Forecasting
b. BOM
c. MRP
d. Demand Management
Match the letters in the accompanying figure with a statement below.
Figure 4-2 The SAP ERP production planning process
a. MRP
b. Demand Management
c. Purchasing
d. Sales Forecasting
What is H?
____ are skills or abilities associated with a position, while ____ are skills or abilities
associated with a specific employee.
a. Qualifications; requirements
b. Requirements; qualifications
c. Duties; tasks
d. Tasks; duties
What kind of software can give top management an overview of a company’s complete
relationship with a customer?
a. One to One Marketing Software
b. Open Relationship Software
c. Denouement Software
d. Customer Relationship Management Software
e. Supply Chain Management Software
____ software allows a plant manager to plan production and raw materials
requirements by working backward from the sales forecast.
a. DBMS
b. EDI
c. MRP
d. EFT
What is the name of the group of candidates selected to be interviewed by Fitter
Snacker for a particular position? For example, assume 20 applicants applied and only
three were selected to be interviewed.
a. Short list
b. Select group
c. Final three
d. Applicants
Which of the following outputs would emerge from the Accounting and Finance
functional area?
a. Packaging orders
b. Sales strategy
c. Regulation compliance
d. Financial reports
An ERP system for a large company will cost ____, including software, training, and
implementation.
a. $100-500 million
b. $1-5 million
c. $1-5 billion
d. $50,000-$500,000
Match the letters in the accompanying figure with a statement below.
Figure 4-2 The SAP ERP production planning process
a. MRP
b. Demand Management
c. Purchasing
d. Sales Forecasting
What is G?
In the sales order process, there is a number used in the SAP ERP sales order that in a
paper process would be pre-printed on the sales document, usually in sequential number
order. It’s assigned by the customer to the sales order. What is this number?
a. Customer ID
b. Purchase Order Number
c. Material Number
d. Billing Code
Both SAP’s and Oracle’s in-memory solutions are designed to analyze what is now
being termed “big data.” What is “big data” and what are the needs of “big data?”
Which type of mobile device is being used more frequently to provide traffic
information services that may use static sensors or traffic cameras to augment built-in
maps (to avoid accidents and rush-hour traffic)?
a. GPS devices
b. Smartphones
c. PDAs
d. Netbooks
A customer’s documents are released to the warehouse so that the goods can be
gathered, packed and boxed. This is an example of ____ in the sales and distribution
process.
a. presales activities
b. sales order processing
c. inventory sourcing
d. delivery and billing
e. payment
Match the letters in the accompanying figure with a statement below.
Figure 4-2 The SAP ERP production planning process
a. MRP
b. Demand Management
c. Purchasing
d. Sales Forecasting
What is D?
Figure 8.1: SAP Business Intelligence (BI) Framework
In the accompanying SAP Business Intelligence (BI) Framework figure, the center
section represents the analytical capabilities of BI. In SAP’s framework, enterprise
information management is a relatively new term that describes ____.
a. a set of tools for exploration, analysis, and presentation that can be applied to a wide
range of business questions
b. data analysis tools applied to specific industries, such as financial services,
manufacturing, consumer products, retail, and utilities or to functional areas, such as
supply chain management, finance, human resources, IT, and service, sales, and
marketing
c. business and technology functions that manage information as a corporate asset
d. the concept of developing strategic goals for the organization and then gathering data
to evaluate how the organization is performing in relation to those goals
Individual information systems for each functional area in a company are known as:
a. silos
b. bagpipes
c. tubers
d. separated systems
The job of managing salary and benefits provided to each employee and confirming that
the proper benefits are disbursed to new and current employees falls under the ____
department.
a. Accounting and Finance
b. Human Resources
c. Individual
d. Administrative
A deployment flowchart is also known as a(n) ____.
a. event process chain flowchart
b. swimlane flowchart
c. ERP flowchart
d. best practices flowchart
What is the minimum acceptable rate of return on a project that a company will accept?
a. running rate
b. recount rate
c. hurdle rate
d. mortgage rate
e. None of the above
The production plan for Fitter Snacker calls for 7000 cases of the snack bar product
group in June. If the snack bar product group consists of NRG-A and NRG-B bars with
the proportion 70% NRG-A bars and 30% NRG-B bars, how many NRG-A bars should
be produced in June?
a. 500
b. 2100
c. 4900
d. 7000
Walmart has been on the leading edge of the move to integrate RFID technology into
the supply chain. The major opportunity at this time for RFID technology is to reduce
out-of-stock situations ____.
a. between the manufacturer and the storeroom at the individual store
b. between the manufacturer and the distribution centers
c. between the distribution centers and the storeroom at the individual store
d. between the backroom stock area and the store shelves
In ____ CRM, the software and equipment reside with the CRM provider; it is not
installed in-house.
a. walk-up
b. on-demand
c. Internet
d. ERP
In SAP ERP, the history of a transaction (such as a sales order) can be researched by
looking at its ____.
a. trail mix
b. transaction index
c. document flow
d. material master data
e. sales master data
A radio frequency identification device (RFID), which can be attached to products, is a
small package (or tag) made up of a microprocessor and an antenna.
The SAP ERP system evaluates the input data to payroll and notes any discrepancies in
a(n) ____.
a. payroll report
b. error log
c. discrepancy list
d. off-target list
Figure 4-2 The SAP ERP production planning process
In the accompanying figure, which shows the SAP ERP production planning process,
what is C?
a. Starting Inventory
b. Sales Forecasting
c. MRP
d. Detailed Scheduling
When manufacturing runs out of raw material, it is known as a(n):
a. shortfall
b. empty shelf
c. depletion
d. stockout
Which of the following is an input to the Marketing and Sales functional area?
a. Production plans
b. Raw material orders
c. Per-unit cost
d. Accounts payable data
What is known as the combination of software tools that lets various programs within
an organization communicate with other applications?
a. Web services
b. Internet hot links
c. Internet tie-ins
d. Binders
SAP’s goal was to develop a standard software product that could be configured to meet
the needs of each company.
Dynamic process modeling takes a basic process flowchart and puts it into motion,
using computer simulation techniques to facilitate the evaluation of proposed process
changes.
Information systems designed so that functional areas share data are called
____________________.
The technology that is becoming an increasingly efficient tool for tracking items
through a supply chain is ______________________.
The Sarbanes-Oxley Act requires that financial statements filed with the SEC include a
statement signed by the chief executive officer and chief financial officer, certifying
that the financial statement complies with the SEC rules.
Cite one disadvantage of using software as a service (SaaS).
The SAP ERP system has a module called Accounting and Finance.
Figure 3-1 The sales process at Fitter Snacker
Describe the problems with the Fitter Snacker sales orders and quotations, as illustrated
in the accompanying figure.
What is value analysis? How can the concept be expanded?
Describe the general ledger with regard to SAP ERP.
Ensuring that these tasks are accomplished and that valid human resources-related
information is communicated throughout the organization requires a system that
effectively controls the flow of information.
Define the terms human capital management.
What are the key features of the Sarbanes-Oxley Act?
Using standard costs to accumulate manufacturing costs means that the company does
not have to keep track of actual manufacturing costs.
The accompanying figure depicts Moore’s Law. What significance does this law have
with regard to the development of ERP systems?
Figure 2-1 The actual increase in transistors on a chip approximates Moore’s Law
Figure 3-1 The sales process at Fitter Snacker
In the Fitter Snacker sales system, as illustrated in the accompanying figure, ideally,
how should returns be handled?
Figure 2
Figure 2 is Fitter Snacker’s ____________________.
Describe the measurements of success with Supply Chain Management.
The cost it normally takes to manufacture a product, which is usually derived from
historical data and any changes that have occurred since then, is known as a structured
cost.
How can data be entered into the SAP ERP system on the shop floor?