The reality test that a business plan must pass to attract financing from lenders and
investors involves proving that a market for the company’s product or service actually
does exist, and that the company actually can build it for the cost estimates in the plan.
Because a majority of the average company’s sales come from present customers, few
can afford to alienate any customers.
The due diligence process in analyzing and evaluating an existing business can be just
as time consuming as the development of a comprehensive business plan for a start-up.
When an employee in a business treats a customer poorly, that customer usually does
not complain; however, she does tell her “horror story” about that business to more than
10 other people.