All of the following are in the top ten principles of safety except
A.fully investigate product safety incidents.
B.encourage customers to try out the product before purchasing it.
C.report product safety defects promptly.
D.track your product’s safety performance.
Answer:
Planning for the turbulent social/ethical stakeholder environment encompasses each of
the following EXCEPT
A.strategic management process
B.strategic affairs analysis
C.environmental analysis
D.public affairs management
Answer:
The concept of business responsibility that is based on concern for the various groups
that are affected by a business is known as the
A.legal model.
B.classical economic model.
C.ethical model.
D.stakeholder model.
Answer:
A company that is held responsible for the damage caused by its product in proportion
to its percentage of industry sales is subject to
A.strict liability.
B.absolute liability.
C.relative liability.
D.market share liability.
Answer:
Of the portion of corporate philanthropy that goes to education, most of donations go to
A.executive education programs.
B.higher education.
C.pre-school programs.
D.private schools rather than public institutions.
Answer:
Which of the following characteristics of an industry does not add to the creation of
visible and controversial social problems?
A.intense advertising
B.creation of pollution
C.geographic location
D.products that affect health
Answer:
Responsibilities for stakeholder management include all of the following except
A.social.
B.ethical.
C.philanthropic.
D.economic.
Answer:
The legal view of “let the buyer beware” that prevailed in the 1800s was
A.caveat vendor.
B.e pluribus unum.
C.norvus ordo seclorum
D.caveat emptor.
Answer:
The impetus of social performance reports has come from
A.Societal and public interest groups expectations
B.Financial investment advisors
C.Marketing firms
D.Domestic companies
Answer:
Which of the following is not a category of recipient to whom corporations often give
money?
A.education
B.arts and culture
C.athletic teams
D.civic and community activities
Answer:
The enterprise-level strategy may addresses the firm’s
A.Obligations to stockholders.
B.Role in society.
C.Implications of cohesion.
D.Competition strategy.
Answer:
All living and nonliving substances present in a particular place is a(n)
A.environment.
B.ecosystem.
C.ecology.
D.habitat.
Answer:
The top PAC contributor during the 2010 election cycle was
A.International Brotherhood of Electrical Workers.
B.Teamsters.
C.Service Employees International Union.
D.Lockheed Martin.
Answer:
Surveillance has become more simple and less expensive in the workplace is a result of
A.higher rates of employee theft.
B.higher rates of workplace violence.
C.concerns about sexual harassment.
D.technological developments.
Answer:
Anything that is internal or external to an entity is its
A.ecology.
B.ecosystem.
C.environment.
D.habitat.
Answer:
The macro level of business power resides in
A.the Federal government.
B.the overall corporate system.
C.corporate CEOs.
D.particular industries.
Answer:
A group of people who represents the interests of a nonhuman species (such as the
natural environment) and does not have a direct stake in the firm is known as
A.primary social stakeholders.
B.secondary social stakeholders.
C.primary nonsocial stakeholders.
D.secondary nonsocial stakeholders.
Answer:
Being a moral manager involves all of the following activities except
A.role modeling.
B.communicating about ethics and values.
C.delegating effectively.
D.using rewards and discipline effectively.
Answer:
Which of the following countries was not an original participant in the NAFTA
agreement?
A.Canada
B.Puerto Rico
C.United States
D.Mexico
Answer:
Orphan sites are
A.land sites with renewable energy sources
B.superfund sites where money from the original polluter has been exhausted or no
responsibility party can be found
C.deforestation plots
D.water spills
Answer:
Government payments to industries or groups with special qualifications are called
A.transfer payments.
B.subsidies.
C.loan guarantees.
D.moral suasion.
Answer:
Surveillance of employees has been shown to increase
A.attendance.
B.absenteeism.
C.stress.
D.productivity.
Answer:
Steps in developing a community action program include all of the following except
A.knowing the community.
B.knowing the company’s resources.
C.building bridges to the community.
D.monitoring projects.
Answer:
The two central issues of goods and services are
A.price and warranties.
B.reliability and durability.
C.quality and safety.
D.value and function.
Answer:
Which of the following is not one of the four stages of a crisis?
A.prodromal stage
B.acute crisis stage
C.chronic crisis stage
D.crisis regulation stage
Answer:
Which of the following industries has not been affected by deregulation?
A.financial services.
B.trucking
C.computer software
D.airline
Answer:
Benefits of employee volunteerism include all the following except
A.builds brand awareness and affinity.
B.creates qualifiable social impact.
C.encourages teamwork.
D.promotes leadership and skill development.
Answer:
Which of the following is not an SA8000 standard proposed to improve sweatshop
conditions?
A.prohibition on employing workers under a certain age
B.provision of a safe and healthy working environment
C.provision of educational opportunities for workers
D.prohibition of discriminatory practices
Answer:
Employees are the people hired by the company to
A.oversee management.
B.work with the board to keep management in line.
C.do the actual work of operating the company.
D.set the course for the company to follow.
Answer:
The dynamic process by which business seeks to perpetuate its acceptance is called
A.advertising.
B.marketing.
C.legitimation.
D.embedding.
Answer:
A contract in which a corporation agrees to make payments to key officers in the event
of a change in the control of the corporation is called
A.a golden parachute.
B.golden handcuffs.
C.greenmail.
D.the silver rule.
Answer:
The “integrity strategy” espoused by Lynn Sharp Paine is similar to the
A.immoral management model.
B.moral management model.
C.semi-moral management model.
D.amoral management model.
Answer:
Which of the following is not a driver of the quest to improve product and service
quality?
A.the demands of a competitive marketplace
B.legislation and regulation
C.an increasingly sophisticated consumer base
D.the threat of product liability lawsuits
Answer:
Which of the following is not an assumption we make when we use issues
management?
A.Issues can be identified earlier and more completely than in the past.
B.Early anticipation of issues gives the firm more options.
C.Issues are so complex that firms have little chance to resolve them favorably.
D.The firm will be able to identify stakeholders earlier than in the past.
Answer:
Ethical issues at the industry level
A.are usually handled by industry trade associations.
B.are typically resolved through the legal system.
C.can also be related to a specific profession.
D.can usually be rectified by individual managers.
Answer: