The aggregate operations plan differs in virtually every aspect in service operations as
contrasted with manufacturing operations.
Answer:
Expected value is the anticipated selling price of a fixed asset, like corporate real estate.
Answer:
Activity-system maps are useful in understanding how well a system of activities fits
the overall company’s strategy.
Answer:
Studies show that there is no clear correlation between supply chain performance and
change in stock market capitalization.
Answer:
If the time it takes for equipment breakdowns is significant, it should not be factored
into a time study analysis in determining the standard time for a job.
Answer:
According to the theory of constraints a bottleneck is any resource whose capacity is
greater than the demand placed on it.
Answer:
Departments within a firm often are at odds with each other because reward systems are
often not synchronized with the basic goal of the firm: to make money.
Answer:
The “House of Quality” matrix is a technique that relates customer requirements to
concrete operating or engineering goals.
Answer:
The sales and marketing plans are typically developed separately from the aggregate
operations plan as a way of cross-checking results to insure the integrity of assumptions
about the future.
Answer:
Benchmarking refers to the practice of comparing the production metrics of one firm
with the production metrics of another.
Answer:
To reduce process throughput time you might try which of the following actions?
A.Outsource activities
B.Change the sequence of activities
C.Improve teamwork
D.Reduce management interference
E.Introduce incentive pay
Answer:
If the average aggregate inventory value is $45,000 and the cost of goods sold is
$10,000, which of the following is weeks of supply?
A.45,000
B.234
C.120
D.23.4
E.4.5
Answer:
Which of the following are elements that address elimination of waste under lean
production?
A.Production ahead of demand
B.Group plant loading technology
C.Kanban production control system
D.Minimized run times
E.Full capacity utilization
Answer:
You want to determine the lower control line for a “p” chart for quality control
purposes. You take several samples of a size of 50 items in your production process.
From the samples you determine the fraction defective is 0.006 and the standard
deviation is 0.001. If the desired confidence level is 99.7 percent, which of the
following is the resulting LCL value for the line?
A.0.0
B.0.002
C.0.003
D.0.004
E.None of the above
Answer:
Which of the following terms describes the time a unit spends actually being worked on
together with the time spent waiting in a queue?
A.Cycle time
B.Throughput time
C.Run time
D.Setup time
E.Efficiency
Answer:
Which of the following is one of the three major manufacturing functions that make up
a computer integrated manufacturing (CIM) system?
A.Product and process design
B.Total factory automation
C.JIT/OPT integration
D.TQM Statistical Control
E.Justification tracking
Answer:
The centroid method for plant location uses which of the following data?
A.Volume of goods to be shipped between existing points
B.Inbound transportation costs
C.Transport times between facilities
D.Correlation matrix of existing facilities
E.Probabilities and payoffs
Answer:
Decomposition of time series means identifying and separating time series data into
potentially which of the following?
A.Standard error of estimate
B.Alpha components
C.Seasonal components
D.Tracking components
E.Intercept components
Answer:
Behavioral considerations in job design include which of the following?
A.Judgment of upper management
B.The social strata and ethnicity of the labor pool
C.Degree of labor specialization
D.The economic stability of the industry
E.Potential for workforce unionization
Answer:
The Grading Criteria of the Baldrige Award for total quality management includes
which of the following?
A.Future plans
B.Information and analysis
C.Standardization
D.Control
E.None of the above
Answer:
Which of the following are the three major components of a queuing system?
A.The source population, how customers exit the system and the queuing discipline
B.The number of servers, the service speed and the waiting line
C.The source population, how the customer exits the system and the queue discipline
D.The source population and the way customers arrive at the system, the serving
systems and how customers exit the system
E.The service speed, the queue discipline and the waiting line
Answer:
Which of the following is an input to the master production schedule?
A.Bill of materials (BOM) file
B.Inventory records file
C.Exception reports
D.Planned-order schedules
E.None of the above
Answer:
When work is assigned to a work center based on what is needed over time it is called
which of the following?
A.Infinite loading
B.Finite loading
C.Machine-limited
D.Labor-limited
E.Johnson’s rule
Answer:
Using the formula from Supplement A that computes the cost of common stock as part
of figuring the cost of capital, which of the following is the cost of common stock
percentage to be applied to the cost of capital calculation if a company’s dividend per
share is $10, net value is $200 and the dividend growth rate is 50 percent?
A.75 percent
B.65 percent
C.55 percent
D.50 percent
E.45 percent
Answer:
The text mentions a number of major challenges (listed below) to operations
management that are expected to develop in the near future. Select one of these and
briefly discuss the nature of the challenge?
A. Coordinate the relationships between mutually supportive but separate organizations
B. Optimizing global supplier, production and distribution networks
C. Increased co-production of goods and services
D. Managing the customer’s touch points
E. Raising senior management awareness of operations as a competitive weapon
Answer:
In business forecasting, what is usually considered a long-term time period?
A.Three months or longer
B.Six months or longer
C.One year or longer
D.Two years or longer
E.Ten years or longer
Answer:
Below are the data for a Time-Cost CPM Scheduling analysis. The time is in days and
the costs include both direct and indirect costs.
If you crash this project to reduce the total time by four days, what is the total time of
the project and total cost?
A.Total time is 10 days, total cost is $2,500
B.Total time is 9 days, total cost is $2,300
C.Total time is 8 days, total cost is $2,750
D.Total time is 8 days, total cost is $1,850
E.Total time is 9 days, total cost is $2,350
Answer:
Which of the following is not a principle of reengineering?
A.Treat geographically dispersed resources as though they were centralized
B.Link parallel activities instead of integrating their results
C.Capture information many times, at the source and where it is interpreted
D.Organize around outcomes not tasks
E.Merge information processing work into the work that produces the information
Answer:
Matching the production rate to the order rate by hiring and laying off employees as the
order rate varies is which of the following pure production planning strategies?
A.Stable workforce, variable work hours
B.Chase
C.Level
D.Meeting demand
E.Minimizing inventory
Answer:
Which of the following is one of the major functions of shop-floor control?
A.Observing the priorities set for each shop order
B.Keeping work-in-process inventory out of the way
C.Conveying shop-order status information to the office
D.Controlling cost and materials waste
E.Keeping the workforce fully utilized
Answer:
From an operational perspective yield management is most effective under which of the
following circumstances?
A.Demand cannot be segmented by customer
B.Inventory is perishable
C.Fixed costs are low and variable costs are high
D.The customer is a “captive” of the system
E.The firm doing yield management is very profitable
Answer:
The text describes several tangible benefits that accrue to the firm investing in
manufacturing technology and also mentions that there are some intangible benefits.
What is one intangible benefit that comes with an investment in technology?
Answer:
In MRP, how is demand information for a Level 0 (zero) item derived?
Answer:
What is “inventory accuracy”, why is it important and how does inaccuracy occur?
Answer:
What is the name for a group of countries that have agreed on a set of special
arrangements governing the buying and selling of goods between member countries?
Answer:
What is the distinction between detailed complexity and dynamic complexity?
Answer:
What did the International Organization for Standardization create that is relevant to
operations?
Answer:
Identify the seven principles of reengineering.
Answer:
What is a word indicating a resource whose capacity is less than the demand placed on
it?
Answer: