Managing and satisfying the interests of stakeholders is not very challenging because
stakeholders all have the same interests and goals.
Individualism and collectivism are mutually exclusive values found in certain countries
and places.
Cross-pollination is recommended to encourage creativity in organizations.
Poor communication is a part of manifest conflict.
Attitudes represent a cluster of beliefs, motivation and feelings about an attitude object.
A person’s hierarchy of needs is influenced by his or her values.
Large organizations can encourage informal communication as a coordinating
mechanism by keeping each production site small.
Referent power is mainly developed through a person’s interpersonal Skills.
Which of the following perspectives of organizational effectiveness argues that
companies take their sustenance from the environment and, in turn, affect that
environment through their outputs?
A. Stakeholder
B. Systematic research
C. High-performance work practice
D. Organizational learning
E. Open systems
Which of the following is an internal factor that affects job performance?
A. Economic conditions
B. Changes in salary
C. Peer support
D. Internal competition
E. Motivation to work
A consumer products firm with a functional structure is expanding from a single
product line into several diverse product groups, with most sales within one country.
Which of the following should it eventually adopt to manage the new conditions most
effectively?
A. Geographic divisional structure
B. Client divisional structure
C. Matrix structure
D. Product divisional structure
E. Simple structure
ABC Corporation recently held a “Vision Day” event in which all of their employees
formed teams to develop 60-second videos for management around how the company is
making lives better. Shortly after, their CEO was quoted as saying “We try to get the
best out of everybody.”In order to get the “best out of everybody,” ABC Corp. must
maintain high levels of:
A. financial rewards.
B. motivation.
C. self-efficacy
D. international competitiveness.
E. employee support.
Effective communication occurs when:
A. information is sent through informal rather than formal channels.
B. information is collected from various sources but sent to a limited audience.
C. the sender convinces the receiver to accept the information sent.
D. information is transmitted and understood between two or more people.
E. the sender transmits information that is received by someone other than the intended
receiver.
A video journalist’s job consists of operating the camera, reporting the story, and often
editing the work, whereas these three tasks were traditionally performed by three
people. Video journalism is an example of:
A. self-leadership and job enlargement.
B. job enrichment and self-leadership.
C. job enlargement and job specialization.
D. job specialization and self-leadership.
E. job enrichment and job enlargement.
Which of the following statements is most consistent with the view of shared
leadership?
A. Shared leadership operates out of one formally assigned position shared by two
employees.
B. Leaders should share their power and responsibility to avoid self-serving bias among
employees.
C. Leadership of an organization is broadly distributed rather than assigned to one
person.
D. For organizations to move from autocratic to democratic institutions, shared
leadership must be implemented.
E. A team should have more than one leader to perform effectively.
One advantage of countercultures is that they:
A. rarely exist in real organizations.
B. maintain surveillance over and critically review the company’s dominant culture.
C. prevent organizations from developing a corporate culture.
D. ensure that corporate mergers occur without any culture clashes.
E. discourage conflict and dissension among employees.
One problem that communication, learning, and employee involvement have in
minimizing resistance to change is that they:
A. can lead to more subtle forms of resistance.
B. lead to long-term antagonism with the change agent.
C. create compliance but not commitment to the change process.
D. are time-consuming.
E. are not effective when the change effort needs more employee commitment.
Perceptual defense causes us to:
A. defend the solutions we propose.
B. defend those who agree with us when we identify a problem.
C. defend the perception we have after making a decision.
D. block out bad news or information that threatens our self-concept.
E. justify our actions to defend our position.
Which of the following is the main source of multisource feedback?
A. Subordinates
B. Peers
C. Supervisors
D. Customers
E. All of these
Which of the following conflict management styles may be necessary when it is
apparent that the other party will take advantage of information sharing and other
cooperative strategies?
A. Forcing
B. Yielding
C. Avoiding
D. Problem-solving
E. Compromising
A deculturation strategy of merging two corporate cultures should be applied:
A. when employees at the acquired company willingly embrace the cultural values of
the acquiring organization.
B. when both firms operate successfully in different industries.
C. when employees in the acquired firm want to hold on to their firm’s culture even
though it does not fit the external environment.
D. when both the firms have weak cultures.
E. when the merging companies agree to remain distinct entities with minimal exchange
of culture or organizational practices.
Which of the following statements is true about globalization and organizational
behavior?
A. Globalization has little or no effect on organizational behavior.
B. Globalization has forced organizational behavior researchers to study only large
multinational businesses.
C. Globalization offers numerous benefits to organizations.
D. Globalization has forced organizational behavior textbooks to discuss only
companies with headquarters in North America.
E. Globalization does not have a significant impact on today’s organizations.
Employees from cultures with a high power distance are more likely to:
A. use their existing power to gain more power.
B. encourage consensus-oriented decision making.
C. avoid people in positions of power.
D. readily accept the high status of other people in the organization.
E. give their power to others as a sign of friendship.
Which of the following statements about the Myers-Briggs Type Indicator (MBTI) is
true?
A. It advocates the view that thinking and feeling are not important in decision making.
B. It is no longer used in organizations.
C. Research has concluded that the MBTI does a poor job of measuring Jung’s
psychological types.
D. Research suggests that the MBTI is more useful for career development and
self-awareness than for selecting job applicants.
E. The MBTI combines 16 pairs of traits into four distinct types.
Change agents should introduce new rewards and information systems to:
A. unfreeze the new behavior.
B. begin the process of appreciative inquiry.
C. avoid action research.
D. refreeze the desired conditions.
E. unfreeze the organizational change.
Explain the four types of consequences identified by organizational behavior
modification.
Explain the three propositions that high-performance work practices (HPWP) are based
on.
You supervise two-dozen sales representatives covering every region of the country
from your office at company headquarters. Describe a feedback strategy that might
improve the performance of these employees with respect to increasing sales to new
clients.
Identify and define the five types of individual behavior in the workplace.
Briefly explain the communication process model and its components.