The items listed below are stored in a one-dock warehouse. Which of them should be
stored at the very front (closest to the dock)?
a) ‘Star Trek’ videos
b) ballet videos
c) Tom Cruise videos
d) ‘The Simpsons’ videos
e) operations management videos
Which of the following statements is true?
a) Periodic counting and cycle counting generally both count every item in stock.
b) Periodic counting and cycle counting generally both do not count every item in
stock.
c) Periodic counting generally counts every item in stock, whereas annually cycle
counting generally does not daily.
d) Cycle counting generally counts every item in stock, whereas periodic counting
generally does not.
e) Periodic counting generally occurs more frequently than cycle counting.
In a two-bin system, what does the quantity in the second bin represent?
a) the EOQ
b) the EPQ
c) demand during replenishment lead time
d) the quantity in the first bin
e) safety stock
What does makespan measure?
a) WIP inventory
b) due-date performance
c) the amount of time it takes to finish a batch of jobs
d) job tardiness
e) job lateness
In Excel, what are the keystrokes for the ‘Cut’ command?
a) Ctrl-C
b) Ctrl-V
c) Ctrl-X
d) Ctrl-Z
e) Ctrl-Q
The following jobs are waiting to be scheduled. Today is day 9. Determine the sequence
of jobs by using FCFS as a priority rule.
a) D-A-C-E-B
b) B-E-C-A-D
c) C-D-E-A-B
d) B-A-E-D-C
e) A-D-C-E-B
Which of the following scheduling techniques determines the earliest possible
completion time for a job?
a) finite loading
b) infinite loading
c) forward scheduling
d) backward scheduling
e) input/output control
Which of the following is least likely to be considered an infinite customer population?
a) customers in an amusement park
b) a class of 500 students who might visit their professor during office hours
c) customers in a grocery store
d) planes waiting to take off at an airport
e) cars taking Exit 76 off of a freeway during rush hour
At a factory, the transformation process is a (an) change of raw materials and
components into products.
a) locational
b) imperceptible
c) hypothetical
d) irreversible
e) physical
The following sales figures show actual sales over the identified time period. What can
be determined by comparing a simple mean forecast and a six month moving average
forecast?
December 4,000
January 5,000
February 4,000
March 4,500
April 5,500
May 5,000
a) moving average develops a smoother forecast
b) 4.7, 5
c) 4.7, 4
d) 4, 4
e) 4, 4.7
What is the formula for the process capability index Cp?
a) process width / specification width
b) specification width ‚ process width
c) specification width / Type I error
d) specification width / process width
e) specification width / 99.74%
Sausage and Cheese Ltd. prepares three gift packages containing sausages and cheeses.
The ‘Tasters,’ ‘Succulent,’ and ‘Gourmet’ gift packages contain 3 sausages and 6 cheeses,
5 sausages and 4 cheeses, and 6 sausages and 5 cheeses, respectively. There are 2500
sausages and 3000 cheeses available for packing, and demand is unlimited. Profits are
$2.50, $3.50, and $4.00 for the ‘Tasters,’ ‘Succulent,’ and ‘Gourmet’ gift packages,
respectively. The goal is to maximize profits. Let T, S, and G represent the number of
gift packages produced of type ‘Tasters,’ ‘Succulent,’ and ‘Gourmet,’ respectively. What
is the constraint describing the sausage capacity?
a) 2.5T + 3.5S + 4G ≤ 2500
b) 3T + 5S + 6G ≥ 2500
c) 9T + 9S + 11G ≤ 2500
d) 0.8333T + 1.9444S + 2.1818G ≤ 2500
e) 3T + 5S + 6G ≤ 2500
Most larger-scale waiting line systems use ________ simulation.
a) finite queue
b) finite customer
c) nonexponential arrival
d) discrete-event
e) multi-phase
A ____________________ contains explicit definitions of the decision variables, an
algebraic expression of the objective function, and algebraic statements of the
constraints.
a) composition
b) derivation
c) manipulation
d) formulation
e) regurgitation
The company’s __________ dictates type of layout the company will have.
a) location
b) process
c) union agreements
d) HR policies
e) market share
Who developed a formula for determining the cost of poor quality?
a) Walter Shewhart
b) W. Edwards Deming
c) Joseph Juran
d) Kaoru Ishikawa
e) Genichi Taguchi
What was Frederick W. Taylor’s background?
a) physics
b) human resources management
c) operations research
d) psychology
e) engineering
What type of warehouse is used for long-term storage?
a) Customized
b) Strategic
c) General
d) Distribution
e) Tactical
Which of the following is a valid type of ‘productivity measure’?
a) multi-output productivity measure
b) partial productivity measure
c) multi-part productivity measure
d) multi-component productivity measure
e) imperfect productivity measure
If inventory records fail to accurately reflect the quantity of materials available, all
except which of the following may occur?
a) poor customer service
b) continuous operations
c) lower productivity
d) poor material planning
e) excessive expediting
The standard deviation measures the difference between the largest and smallest
observations in a set of data.
Which of the following is not a feature common to all forecasting models?
a) This period’s forecast error is needed to compute next period’s forecast.
b) Forecasts are rarely perfect.
c) Forecasts are more accurate for groups of items rather than for individual items.
d) Forecasts are more accurate for shorter rather than for longer time horizons.
e) All of the answer choices are correct.
Which of the following is not an intangible benefit of ERP?
a) improved customer response
b) better integration between systems
c) global sharing of information
d) increased flexibility
e) improved on-time delivery performance
Studying the practices of companies considered ‘best in class’ and comparing the
performance of our company against their performance is
a) competition
b) copying
c) frustration
d) benchmarking
e) notching
Suppose that a product has three parts, each of which must work in order for the
product to function. The reliabilities of the parts are .898, .933, and .946, respectively.
What is the reliability of the product?
Who are the seven primary quality gurus?
Companies that use collaborative planning, forecasting, and replenishment repeat its
steps _____________________ and _____________________ annually.
Rapid technological change includes the risk of ________________________ .
Studying the time it takes to do a job is called __________________.
Explain the Reactive vs. Proactive Demand-based options.
Describe the difference between the MAX and MIN Excel functions.
Several studies report that the top three criteria for selecting suppliers are ________,
________, and ________.
The average observed time for each work element is its __________________.
Restaurants that offer pizza to go have different ________________________ than
those that do not.