A manager is considering purchasing new computers for her department. The manager
spends time assessing the computers her department now has. Which stage of the
decision-making process is she going through?
A) identification of a problem
B) identification of decision criteria
C) development of alternatives
D) implementation of an alternative
Since all members of a group are rarely equal in status, most groups suffer from
________.
A) minority domination
B) majority domination
C) too much diversity
D) gridlock
The amount of influence a model has begins with the ________ process of becoming
aware of the model.
A) attentional
B) retentional
C) motor reproduction
D) reinforcement
The characteristics that make a team effective include ________.
A) context, composition, work design, and processes
B) context, resources, leadership, and trust
C) composition, diversity, personality, and size
D) work design, autonomy, skill variety, and task significance
This type of work team is composed of specialists.
A) empowered
B) problem solving
C) self-directed
D) cross-functional
The communication process begins with this.
A) a receiver
B) a message
C) a thought or purpose
D) an encoded message
Which of the following is a term borrowed from the physical sciences that accurately
describes people’s resistance to change?
A) energy
B) uncertainty
C) inertia
D) momentum
After spending several hours looking over an architect’s plans, Wendy formed a new
impression for a new building design. Which component of attitude did she change?
A) affective
B) behavioral
C) emotive
D) cognitive
This stage involves the most conflict during the entire group development process.
A) forming
B) storming
C) norming
D) performing
What determines whether an organization has a strong culture or a weak culture?
A) how much employees are compensated for their efforts and whether they think their
compensation is fair
B) how much employees accept the organization’s key values and are committed to
those values
C) whether or not employees feel that the organization is ethical
D) how fairly employees feel that they are being treated
Job candidates are more likely to hear about ________ at an entrepreneurial
organization than they would at conventional organizations.
A) benefits
B) monetary compensation
C) advancement through the ranks
D) learning opportunities
The best way for a hesitant entrepreneur to begin the process of employee
empowerment is to ________.
A) give employees complete decision-making power immediately
B) use participative decision making
C) let the employees decide how much decision-making power they will have
D) order employees to start making decisions
The classical view of social responsibility is that a for-profit organization’s
responsibility is ________.
A) to help as many people as possible
B) to maximize both profits and the general welfare
C) to maximize profits only
D) to maximize opportunity for all
Unlike the manager of a small business, the most important concerns of a manager in a
large organization are focused ________.
A) externally, particularly on entrepreneurial tasks
B) internally, particularly on the allocation of resources
C) on setting goals
D) on planning ways to improve organizational structure
Which of the following best defines regret in a payoff matrix?
A) Regret refers to the difference of the sum of the values in a chosen strategy and the
sum of the best strategy.
B) Regret refers to the difference of the sum of the values in a chosen strategy and the
sum of the worst strategy.
C) Regret refers to the sum total of the sum of the values in a chosen strategy and the
sum of the best strategy.
D) Regret refers to the extra amount of money that could have been made had the
person chosen a different strategy.
A company’s strategic weapon is any product, service, or other attribute it has that
________.
A) gives it an edge over its competitors
B) identifies problems that the company has
C) identifies the potential of employees
D) helps diversify the company
What is a ritual like the “Passing of the Pillars” meant to convey to company
employees?
A) The “Passing of the Pillars” is meant to tell the recipient that company loyalty is
more important than any other thing.
B) The “Passing of the Pillars” is meant simply as an amusement to keep employees
loose and flexible.
C) The “Passing of the Pillars” is meant to tell employees that they need to think
“outside the box.”
D) The “Passing of the Pillars” is meant to give the recipient a sense of belonging and
identity.