“Can you describe . . .?” is an example of a(n):
a. Response to feelings
b. I-message
c. Open question
d. Closed question
A care provider would not break a client’s confidentiality when:
a. State law in the particular case does not include a duty to warn
b. The client poses a threat to others
c. The court mandates that the social service provider turns over certain information
about the client
d. Your agency is sued for malpractice
When assessing for strengths in all clients, particularly children, it is highly useful to
present them with:
a. Choice
b. Prompts
c. Open-ended questions
d. Verbal and nonverbal cues
In the first face-to-face interview with the client, the counselor has three distinct tasks.
Which of the following is not contained in any of the three?
a. The establishment of rapport
b. Understanding the need of the client
c. An understanding of the client’s perceptions
d. A formal treatment plan
A person from a collectivist culture would tend to:
a. Rely on low-context communication for comprehension of meaning
b. Communicate in a similar way to members of in-groups and out-groups
c. Communicate in a more ambiguous way to avoid hurting or imposing on others
d. Support unique individual beliefs
Good responses in a therapeutic setting tend to:
a. Demonstrate that the worker has the correct answers and solutions
b. Enhance dialogue and collaboration
c. Cause the client to speak in pleasantries
d. Make clear the superiority of the worker
Therapeutically speaking, a crisis:
a. Usually causes setback
b. Almost always results in relapse when the client is in recovery
c. Drains the limited resources of a case manager
d. Can be the catalyst for growth
Which of the following is not found in the DSM IV ” TR?
a. Predisposing factors for many disorders
b. Diagnostic criteria
c. Differential diagnoses
d. 265 total diagnoses
Long-term goals:
a. Are always long
b. Can be shortened only with a treatment-plan revision
c. Are long; however, with limitations on length of treatment, the term “long” is
subjective
d. Can be more than one sentence since they are often more complex that their shorter
counterparts.
If the client is a returnee to your agency, checking past records can compromise
objectivity; therefore, it is discouraged. This is:
a. Always true
b. Seldom true
c. Conditionally true
d. Never true
In order to make an I-message effective, the clinician should:
a. Suggest a solution while also asking the client for a solution
b. Avoid asking the client how he or she sees the situation
c. Be confident that he or she is privy to all the information and avoid searching for
extenuating circumstances
d. Follow an observation that supports the client’s point of view with “but” or
“however” in order to add an opposing opinion
In terms of monitoring, and against the backdrop of increasingly limited funds for
social services, in many ways, the case manager assumes the role of:
a. Auditor
b. Manager
c. Accountant
d. Cashier
Steven comes in for his MSE in a ski parka and woolen winter hat. It is the second
week of August. Steven’s attire would be termed:
a. “Unconventional”
b. “Garish”
c. “Atypical”
d. “Unseasonal”
While assessing the mood of the person undergoing a phone intake, it is essential to
concurrently, if applicable, assess and record information regarding:
a. Risks of harm to self and/or others
b. Intonation of voice
c. Intonation of voice
d. Motivation
Using the DSM-IV-TR, each individual received a diagnosis along with five separate:
a. Symptoms
b. Dimensions
c. Axes
d. Lists
It is advised that you have the client sign the appropriate release forms:
a. Prior to your first meeting
b. During the assessment
c. After rapport has been established
d. Never; it is not appropriate to exchange information
The obligation to assess whether an examinee presents a danger to him- or herself
and/or others is:
a. Moral and ethical
b. Personal and Professional
c. Contractual and legal
d. Clinical and Legal
Margaret is conducting the intake. The first place in which her name appears on the
intake form is:
a. Step 1
b. Step 3
c. Step 9
d. At the bottom of the final page along with the date
When sending general information on a past client which contains references to
HIV-AIDS to an agency which requested it, an HIV-AIDS release is:
a. Always needed
b. Recommended
c. Never needed
d. Not always available and not always needed
When we project our own assumptions about persons from a different culture, we:
a. Are creating the opportunity for clearer communication with them
b. Improve our understanding of their culture
c. Are including them into our group
d. Are attempting to reduce our own anxiety or uncertainty about them
Any items which have not been addressed in specific sections of the discharge summary
but which necessitate mention should be included in a section titled:
a. Additional Issues
b. Addendum
c. Supplementary Issues
d. Ancillary Issues
Open-ended questions are:
a. Never formulaic
b. Constructed in a way to encourage the client to provide identifying information
c. Constructed in a way to encourage the client to express feelings and opinions
d. Enhanced by using the words “how,” “why,” “what,” “when” and “where”
Thelma, Hiroshi’s case manager, consults her notes during the planning meeting. This
generally causes her to appear:
a. Responsible
b. Savvy
c. Conscientious
d. Unprepared
Questions that make the client feel uncomfortable include:
a. I-messages
b. Open questions
c. Why questions
d. Questions in which the client is asked about his feelings
Good responses in a therapeutic setting tend to:
a. Require practice to make them automatic
b. Promote withdrawal and defensiveness
c. Promote withdrawal and defensiveness
d. Make clear the superiority of the worker
Courts may commit a patient to a care facility without the patient’s consent when:
a. The patient has a mental illness
b. The courts determine that the mentally ill patient must be punished
c. The institution provides the patient with the most comprehensive treatment available
d. The patient is a risk to himself or herself but refuses to sign a commitment for
appropriate treatment
As regards the treatment plan, if no complications are foreseen, a review should be
conducted ____________after initial creation.
a. 14 days
b. 30 days
c. 60 days
d. 90 days
During the first interview, it is important for you to:
a. Formulate a good assessment
b. Convince a client he needs your help
c. Downplay a client’s resistance to coming to your agency
d. Diagnose the client
Which of the following is not accurate regarding the program goal?
a. The goal is written in positive language.
b. A goal can be singular or multiscoped.
c. A goal statement is one sentence in length.
d. The client is the only focus of the goal.
Sometimes the worker needs to ask the client closed questions in order to:
a. Find a solution to the client’s problem
b. Encourage the client to talk about the situation freely
c. Better understand which aspects of the situation are important to the client
d. Compile information for assessment and referral purposes
Miller and Rollnick suggest that an effective precursor to the ability to ‘summarize” is a
counselor’s ability to engage in:
a. Collaboration
b. Reflective listening
c. Open-ended questioning
d. The fostering of self-determination
The chief importance of the discharge summary is:
a. As a tool to foster reimbursement of funds
b. As a formal manner for providing “closure”
c. As a roadmap to assist future providers in understanding the case
d. As a legal document to prove that all I’s were dotted and all T’s crossed
Briefly describe, that while case managers work with individuals, why macro level
intervention is an important aspect to assisting clients.
Answer:Answers will vary
The daughter acknowledges her parents. She then asks them to please be quiet and
listen to her. Give an example of what you might say to help the daughter address her
parents.
Answer:Answers will vary
Correct the following case note: 07/15/15: Phil called the office today to complain
about his services. Reports that he has had little contact with his housing manager and
his psychiatrist. Appears very agitated and angry. Will call both to clarify what the issue
is and see what they have to say about what has happened.
Answer:Answers will vary
Loose associations refers to what type of behavior pattern?
Answer:Answers will vary
The girl finally agrees to speak to her parents and she comes down stairs with you. She
looks to you to begin the conversation. Write an open ended question to assist the
family in discussing the problem.
Answer:Answers will vary
“Thanks for telling me.” Is an example of what?
A key concept in Human Services and case manager is the client’s right to self
determination. Discuss your understanding of that concept in a few brief sentences.
Answer:Answers will vary
Name the 2 aspects of reflective listening.
What is one of the 4 parts in constructing an “I” messages when addressing difficult
issues with a client?
Briefly define transference.
Answer:Answers will vary
What is the trouble with starting a question with “Why?”
Answer:Answers will vary
Name the 4 roadblocks to communication.
Briefly define countertransference.
Answer:Answers will vary
The client is angry and shouting in a room full of other clients who are eating lunch.
The worker ignores the client, loudly clears the room of all the other clients in a
breathless manner, yells at the shouting client, “We know what we”re doing here! We
know what is best for you! Don”t you dare come in here and yell at me!” List at least 4
things the worker did wrong
Answer:Answers will vary
You are an area human service worker and have been called to the home of a teen age
girl. Her parents contacted you because the girl is 15 y.o. and pregnant. They believe
the father of the baby is a 20 y.o. man who lives up the street. When you arrive, the
daughter will not come out of her room and the parents are frustrated and angry with
her. Write an open question you would ask the parents.
Answer:Answers will vary
A plan that is formulated after the assessment phase is a/n?
What is the difference in giving false praise versus positive feedback?
Answer:Answers will vary
When the young man answers your questions, he leaves the house. The family is very
quiet until the father announces he will call the police because this is against the law.
The dtr. breaks down in sobs; the mother is trying to restore some order to this
emotionally charged situation. Write one (1) closed ended question you might ask to
help the family formulate a plan
Answer:Answers will vary
Name the 3 things recommended to bring to a planning meeting.
Describe what tardive dyskinesia is
Answer:Answers will vary