BUS 795 Midterm

subject Type Homework Help
subject Pages 9
subject Words 1287
subject Authors Stephen P. Robbins, Timothy A. Judge

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page-pf1
Workforce diversity means that organizations are becoming more heterogeneous in
terms of all of the following except ________.
A) age
B) gender
C) domestic partners
D) socio-economic status
E) religion
Alberto is working with a group of fifteen people to coordinate the merger of two
corporations. Everyone in the group is highly qualified, offers relevant information, and
has high norms. Still, the group seems to be slow at outlining a definitive plan for the
merger. With the information provided, what would be the fastest and best way for
Alberto to increase cohesiveness and productivity?
A) hold long meetings at a restaurant or in a social setting
B) stimulate competition within the group
C) decrease the time members spend together
D) decrease the size of the group
E) invite more members into the group
page-pf2
________ is the ability to maintain equilibrium despite forces pulling off equilibrium.
A) Extent flexibility
B) Dynamic strength
C) Balance
D) Stamina
E) Dynamic flexibility
A ________ allows management to make the most efficient use of its employees' skills
and even successfully improve them through repetition.
A) low degree of centralization
B) high degree of formalization
C) wider span of control
D) low degree of departmentalization
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E) high degree of work specialization
"Dissonance" means ________.
A) reactance
B) constancy
C) resistance
D) consistency
E) inconsistency
The primary benefit(s) of mentoring is/are ________.
page-pf4
A) monetary
B) performance
C) psychological
D) both B and C
E) all A, B, and C
________ is good for achieving commitment to a solution.
A) An interacting group
B) Brainstorming
C) Nominal group technique
D) Electronic meeting
E) Delphi technique
page-pf5
Which of the following theories discusses three relationships: effort-performance
relationship, performance-reward relationship, and rewards-personal goals relationship?
A) goal-setting theory
B) self-efficacy theory
C) equity theory
D) expectancy theory
E) self-determination theory
Effective teams have confidence in themselves and believe they can succeed. This
confidence is called ________.
A) social facilitation
B) goal congruence
C) social loafing
D) team efficacy
E) self-serving bias
page-pf6
________ is a dynamic condition in which an individual is confronted with an
opportunity, demand, or resource related to what the individual desires and for which
the outcome is perceived to be both uncertain and important.
A) Change
B) Stress
C) Innovation
D) Stimulation
E) Creativity
Which of the following statements accurately reflects the conclusions about the trait
theories of leadership?
A) Traits were better predictors of leadership 20 years ago than they are now.
B) The Big Five traits are inadequate for predicting leadership.
C) Traits are especially useful for distinguishing between effective and ineffective
leaders.
D) Traits do a good job of predicting the emergence of leaders.
page-pf7
E) Overall, traits are poor predictors of leadership.
Those who are ________, ________, and ________ are most vulnerable to ethical
lapses because they are likely to be able to get away with unethical practices.
A) powerful; sinister; cunning
B) quiet; methodical; persuasive
C) powerful; articulate; persuasive
D) quiet; articulate; persuasive
E) powerful; articulate; cunning
The act of discriminating can be positively utilized in all of the following manners
except ________.
page-pf8
A) hiring appropriate candidates
B) making promotional decisions
C) recognizing differences in skill sets
D) classifying members of a given race for marketing purposes
E) determining the direction of a strategic plan
Marilyn is the department head for a large call center and is responsible for conducting
quarterly performance evaluations on her employees. While a good portion of the
evaluation is based on areas such as friendliness, punctuality, and customer ratings,
roughly half of the appraisal is based on call volume and the conversion of callers to
customers. An employee's evaluations are used to determine quarterly raises. Algemar
and Nick both work for Marilyn. Marilyn feels that she is a mentor for Nick while she
feels that she simply inherited Algemar from another department; thus, Marilyn
sometimes strikes from Nick's call records customers who are extremely difficult or
perhaps too set against buying the product. For the last quarter, Marilyn awarded Nick a
raise while she did not award one to Algemar. Marilyn's striking the difficult customers
from Nick's record could most logically be called ________.
A) politicking
B) unethical politicking
C) identity management
D) self-serving
E) All are logical responses.

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