In a majority of circumstances and locales, information regarding a client’s HIV and
AIDS status is on a “need to know” basis. This basis is:
a. Ethical
b. Moral
c. Legal
d. Professionally mandated
In order to develop a balanced understanding of the client, the case manager must:
a. Determine the probable outcome of services provided to the client based on his or her
problem type
b. See what the client brings to the situation, such as personality characteristics that
affect the larger context of that person’s life
c. Discount distracting information such as the client’s environment
d. Determine if the client receives the majority of care within the home environment
A social services case manager should avoid a dual relationship with his or her client
because:
a. The case manager may not be available to return a favor to the person who did the
case manager a favor
b. Exchanging favors with a person is inconsequential
c. In small communities, the case manager cannot avoid seeing his or her neighbor in
contexts other than the professional one
d. It creates a conflict of interest for the case manager
Because of internalized verbal and nonverbal scripts within a culture that may be
different from your own, you should:
a. Memorize the other culture’s scripts to help the client adapt to his or her new
environment
b. Check your perceptions with the person in a nonjudgmental way
c. Never confront the person about his or her behavior because that individual may take
offence
d. Understand that some cultural perspectives are superior to others
The attitudes of good human services workers influence their interactions with their
clients in that:
a. When a worker judges his or her own mistakes critically, that worker can then
understand those of clients more accurately
b. A correspondence exists between positive and supportive attitudes toward a client
and the establishment of rapport with that person
c. Errors in judgment are stumbling blocks to personal growth
d. The personal struggles of the worker are different from those of the client
A social service provider’s ethical responsibilities to the individual in his or her care
include:
a. Insisting on his or her solution to the client’s problem
b. Meeting the client’s own needs and best interest
c. Sharing personal concerns about his or her own life that are similar to the client’s
d. Letting the client know of the social service provider’s disappointment when the
client did not follow the provider’s advice
A hobby:
a. Has only a superficial connection to strengths
b. According to most experts, should remain just that: a pleasurable pastime
c. Is a legitimate area for strength-based assessment
d. Is not strongly linked to treatment; however, it is a good segue into deeper areas of
strength assessment
Ethical practices in the social services are in place because:
a. They prevent a civil suit being brought against the human service worker
b. They prevent the social human worker from being fired
c. They prevent the exploitation of the individuals seeking human services
d. Most professions monitor the behavior of their members
Regarding client input in formulating goals, the discharge summary must include:
a. No mention
b. The exact input the client provided
c. A brief but concise overview of the client’s input
d. The extent to which the client presented input
A client in a group setting is becoming more and more angry. You sense a palpable
feeling that a violent outburst may be ready to occur, a situation that might present
danger to others. The first and most critical step is:
a. Calling security or the police
b. Securing the safety of others
c. Utilizing reflective listening
d. Responding in a calm tone of voice
The clinician uses confrontation because:
a. The clinician owns the problem
b. The client owns the problem
c. Both the clinician and the client own the problem
d. It is up to the client to find a solution
The presenter’s case before the team should take approximately:
a. 5 minutes
b. 15 minutes
c. 30 minutes
d. 60 minutes
A recommended tool for disarming anger associated with discharged agency clients is:
a. A follow-up phone call
b. A follow-up questionnaire
c. An open-door policy
d. Better communication from the outset
When your client Alisha is riding the bus to work for the first time and expresses
profound anxiety:
a. Speak to her about her concerns beforehand
b. Ride the bus with her for the first time
c. Meet her at the point-of-departure bus stop
d. Meet her at her destination and debrief her
Cultures, subcultures, race and ethnic groups are examples of:
a. Reasons not to serve certain clients
b. Prejudice
c. Sociological divisions among people
d. Political divisions among people
Open questions are a useful tool for both obtaining crucial information and
_____________the interview.
a. Condensing
b. Shortening
c. Softening
d. Steering
Confidentiality is deemed paramount in the treatment of clients. It is mostly true to say:
a. A consent form is necessary for the counselor to divulge certain details to the panel.
b. Case managers must watch what they say.
c. Professionals are generally allowed to speak freely.
d. The client should be consulted beforehand if there are any details he or she wishes to
withhold.
The case manager’s ability to address issues on the three context levels is referred to as:
a. The generalist approach
b. The ecological model
c. The individual environmental approach
d. The macro level
Mr. Parsons is divorced. His children live with their mother who received full legal
custody. Which of the following is deemed very important to ascertain?
a. Child-support arrangements
b. Recent court judgments
c. How the client believes his or her children feel
d. The degree of contact which the client has with his children
In order to develop our sense of empathy, we need to:
a. Learn to listen with the third ear
b. Learn to sympathize with the client
c. Learn to use the phrases and speech patterns of the client’s culture or subculture
d. Realize that the client does not need to be talked down to, that he or she can
understand the advicewe give
Which of the following is not a question that might typically be asked in a client’s
strength assessment?
a. “What’s your turtle’s name?”
b. “If you could spend Saturday afternoon with any member of your family, who would
it be?”
c. “What TV programs do you watch with your friends Tony and Alfredo?”
d. “Having not succeeded as you would have liked to at pottery, would you be interested
in painting?”
The provider agency:
a. Receives general goals, which it then formulates into specific goals and objectives
b. Receives specific goals, which are scaled back into broader expectations
c. Makes no changes to the goals you have sent; they are simply a surrogate that enacts
the plan
d. By law cannot deviate from the goals and objectives sent by the referring agency
Treatment goals should be included in the discharge summary:
a. Only if they were achieved
b. Regardless of whether or not they were achieved
c. Only in a sensitive manner, if they were not achieved
d. Only in a manner that would not bias a future treating professional
Treatment-related issues that people encounter due to the difficulties of life
situationsthose not related to mental illnessare found in the ______ section of the
Diagnostic and Statistical Manual.
a. E-Codes
b. “Other Conditions that May be a Focus of Clinical Attention”
c. Index
d. Diagnosis
In order to respond adequately to the client’s underlying emotions, skilled listeners
should:
a. Stay with clients until their emotions are drained off
b. Stay with their clients until the client cries
c. Offer suggestions from their own similar experiences
d. Receive more information by saying more
Good responses in a therapeutic setting are:
a. Praising or agreeing
b. Reassuring, sympathizing, consoling or supporting
c. Probing, questioning, interrogating
d. Identifying and confirming
Steven is the subject of a mental status examination (MSE). You, the counselor, should
pay particular attention to all of the following except:
a. Verbal communication and nonverbal communication
b. Content of Steven’s communication
c. Nonverbal communication
d. Steven’s diagnostic history
______ can be a good warning signal that the case manager has old issues that need to
be resolved in order that they not interfere with service.
a. False attributions
b. Positive transference
c. Negative transference
d. Countertransference
A goal is most often decided upon by two parties only, the client and his or her case
manager. An exception is:
a. A court-mandated counselee
b. A violent offender
c. A counselee not yet at the age of majority
d. A counselee with mental retardation
As case managers, we need to refrain from erecting boundaries that are not useful
between ourselves and the client. This means:
a. Understanding that good service means first to protect yourself
b. Understanding the similarities in thought and behavior that you have with your client
based on cultural similarities
c. Understanding the client’s cultural characteristics if different from your own
d. Collaborating with the client rather than taking control of that person’s care
When a client is angry, the counselor must delineate between fact finding and “grilling.”
Grilling has the potential to be construed as:
a. An attempt to prove the client wrong
b. An attempt to confuse the client
c. A me-vs.-you approach
d. An attempt to demean the client
What is the foundation for the development of a client plan for service or treatment?
When a client is tld about effects, adverse effects, services being offered and any
alternatives, this is called what?
What are the 3 levels of the Ecological Model?
The parents tell you that they believe it is the 20 y.o. because they have seen their dtr.
spending a lot of time with him. “She seems to see only him and she knows we totally
disapprove!!!” Mom states. Meanwhile, the girl’s father is quietly fuming and bursts out
with “I should kill the B#$%&*#@D!” Write a word that describes how these parents
are feeling and write an empathic response.
Answer:Answers will vary
Write an open question that can help the client begin to tell their story.
Name and describe 2 of the four requirements for agencies under HIPAA that protect a
client’s information.
Answer:Answers will vary
Describe and give 2 examples of open questions a case manager might asked a client.
Answer:Answers will vary
Write a contact note for the following: Maria came to see you today after a night of
drinking with her friends. This is the third time this has happened in 6 months. You
discuss your concern with her. Maria refuted the idea that she has a drinking problem
and became hostile and loud. She left the appointment very angry and you are frustrated
by her behavior. No follow up was scheduled.
Answer:Answers will vary
Using blank Treatment/Goal Plan, prepare a plan for the following person:
Joe is a 48 year old married father of 4. He recently lost his job of 15 years. His wife
works and the children are doing well in school. He is mildly depressed. Joe has a
number of contacts in the community and regularly volunteers at the food bank. He has
deep concerns about being able to support his family though his wife’s salary will cover
some of the bills. Joe tells you that his father was unemployed and he grew up in
poverty. Joe would like to find work ASAP and is willing to work at anything.
However, he has a college degree that makes him over qualified for most jobs.
Answer:Answers will vary
Name 3 feelings a client might have when the case is being terminated.
List 5 words that could be construed as judgmental in documenting a contact with a
client
Beyond assessment and planning, what are the 2 other steps of case management?
Name 3 things a cased manager can do/be in order to encourage clients.
What is wrong with the following statement: “You are not listening to me. I feel that
you would be better off if you went to rehab.”
Answer:Answers will vary
What are 3 things that a case manager should observe as part of the Mental Status
Exam?
There are advantages to taking a social history in a client’s home. Briefly discuss what
they are and what are the disadvantages.
Answer:Answers will vary
“It appears to me that .” Is an example of what?
Who “owns” the right of privileged communication?
Identify 1 thing a case manager can do to prepare for the initial interview with a client.
On a verification form, what date should a case manager put on the date line?