Your colleagues at work are constantly talking about the vice-president in your region.
He is perceived throughout the organization as a ruthless man who is not to be
antagonized. It is necessary for you to bring him a report, and you are very nervous
about having to deal with him. The vice president’s major base of power seems to be
________.
A) reward
B) coercive
C) referent
D) expert
E) personal
Which of the following statements is not true about the Wonderlic Cognitive Ability
Test?
A) Most of the companies using the Wonderlic stop using other hiring tools, such as
application forms or interviews.
B) It measures both speed and power, so the average score is pretty low€about 21/50.
C) It is able to provide valid information cheaply (for $5 to $10/applicant).
D) It has different forms and each has 50 questions.
E) More companies are using the Wonderlic in hiring decisions.
If an employee expresses organizationally desired emotions during interpersonal
transactions (irrespective of his true emotions), then it is known as ________.
A) emotional labor
B) negative affect
C) positive affect
D) emotional intelligence
E) deviant behavior
According to the Big Five Model, a person who scores ________ is easily distracted,
disorganized, and unreliable.
A) low on emotional stability
B) high on openness to experience
C) low on agreeableness
D) high on extraversion
E) low on conscientiousness
Which of the following can be said to be true of emotion regulation?
A) It takes effort to modify one’s feelings.
B) It is easily achieved.
C) It results in long-term positive emotions.
D) It helps in building self-esteem.
E) It has no negative effects.
The ________ bias is typically associated with negotiation.
A) confirmation
B) distinction
C) anchoring
D) hindsight
E) availability
Which of the following statements is not an accurate representation of important
differences between men and women affecting job performance?
A) There are no consistent male-female differences in problem-solving ability,
analytical skills, competitive drive, motivation, sociability, or learning ability.
B) Research suggests that women believe sex-based discriminations are less prevalent
than do male employees.
C) Psychological studies have found women are more agreeable and willing to conform
to authority.
D) Working mothers are more likely than their counterparts to prefer part-time work,
flexible work schedules, and telecommuting in order to accommodate their family
responsibilities.
E) After rethinking what constitutes male and female roles, we can safely assume no
significant difference in job productivity between men and women.
An employee, rightly or wrongly, perceives the boss doesn’t like him. As a result, he
expects to get a poor appraisal, regardless of the level of effort he puts in. Under such
circumstances, according to the expectancy theory, the employee is likely to see the
________ relationship as weak and demotivating.
A) rewards-personal goals
B) effort-performance
C) performance-reward
D) personal goal-self actualization
E) performance-achievement
________ is the third stage in the conflict process and it intervenes between people’s
perceptions and their overt behavior.
A) Potential for opposition
B) Intention
C) Cognition
D) Attribution
E) Behavioral manifestation
Company chants are used to ________.
A) inform employees about changes in rules and policies
B) transmit company culture to employees
C) inform employees about latest technologies
D) communicate company strategies to the employees
E) update employees regarding performance of the company
Playbill, Inc. is a company that hires culturally diverse people to perform
Shakespearean plays for high school students. The company employs actors and
actresses from all over the world. The actors and actresses have joined together to ask
Playbill for higher salaries. The employees are struggling over deciding who will
negotiate for them. Which of the following statements is true pertaining to the effect of
individual differences on negotiations?
A) Women tend to negotiate better outcomes than men.
B) Extraverts tend to be very successful in distributive bargaining.
C) People who are highly interested in having positive relationships with other people
are poor negotiators.
D) Individuals who score high on agreeableness dimension tend to be very successful in
distributive bargaining.
E) Positive moods and emotions negatively affect integrative bargaining.
Employees at Acme Express are dissatisfied with the working conditions, salary, and
the general attitude of the management. Mark, Susan, and Toni are good friends who
work at Acme, yet each seems to be reacting differently to the problems at work. Maria
is dissatisfied with the way that her manager treats her. She has quit her job and found a
new position with another firm. She has expressed her dissatisfaction through
________.
A) exit
B) voice
C) loyalty
D) neglect
E) citizenship
Receivers in communication see and hear based on their needs, motivations,
experience, background, and other personal characteristics. This is called ________.
A) communication apprehension
B) filtering
C) selective perception
D) emotional block
E) information overload
The corporate office has determined that the company vision needs to be amended.
What should corporate leaders do to increase the likelihood that employees will accept
this change?
A) arouse emotions and link them to an appealing vision
B) demonstrate how the vision will better company profits
C) evoke empathy for the CEO
D) negotiate with them and express anger
E) motivate employees by putting them in a good mood