_____and_____ proposed a two dimensional leadership theory called the Managerial
Grid.
a. Blake; Mouton
b. Hersey; Blanchard
c. Vroom; Yetton
d. Tannenbaum; Schmidt
e. Evans; House
Employee engagement means that people enjoy their jobs and are satisfied with their
work conditions, contribute enthusiastically to meeting team and organizational goals,
and feel a sense of belonging and commitment to the organization.
a. True
b. False
The implementation of small, incremental improvements in all areas of the organization
on an ongoing basis refers to continuous improvement.
a. True
b. False
_____implies that women’s commitment to their children limits their commitment to the
company or their ability to handle the rigors of corporate management.
a. Balancing family priorities
b. Invisible minorities
c. Opt-out trend
d. Family commitment
e. Cost of diversity
A task force or a crossfunctional team is a group of employees from different
departments formed to deal with a specific activity and existing only until the task is
completed.
a. True
b. False
Which of the five stages of team development is marked by conflict and disagreement?
a. Performing
b. Norming
c. Storming
d. Forming
e. Reforming
When work specialization is extensive:
a. employees perform a single task.
b. employees perform many tasks.
c. employees are often highly challenged.
d. employees are often inefficient.
e. jobs tend to be large.
Which of the following cultures values and rewards a methodical, rational, orderly way
of doing things?
a. Achievement culture
b. Involvement culture
c. Accomplishment culture
d. Consistency culture
e. Adaptability culture
Forms of nonverbal communication include blushing, perspiring, glancing, crying, and
laughing.
a. True
b. False
The goals should be easy, for employees to feel motivated, so that they can achieve
them easily which in turn increases their motivation level.
a. True
b. False
Dawn, the finance manager of a sporting goods manufacturing company, uses
accounting records to track monthly operational budgets to ensure that the company’s
financial targets are being met. This is an important task in which stage of the
managerial process?
a. Delegating
b. Planning
c. Controlling
d. Leading
e. Organizing
Scenario-JavierGomez Javier is a veteran manager with Pixel International, Inc. (PII).
Recently PII purchased a small business in the printing industry. Javier has been
assigned the task of managing this new acquisition and is currently deciding how best
to design its structure. Currently, employees are assigned to one of three departments,
including sales, production, and legal defense.In determining Javier’s span of
management, he should consider which of the following?
a. Is the work performed by subordinates stable and routine?
b. Do subordinates perform similar tasks?
c. Are rules and procedures defining task activities available?
d. Do Javier’s personal preferences and style favor a larger or small span?
e. All of these.
Traits of_______ seem to be particularly important in today’s collaborative
organizations.
a. likability
b. agreeableness
c. friendliness
d. openness
e. sociability
______ refers to the process of identifying problems and then resolving them.
a. Organizing
b. Controlling
c. Decision-making
d. Planning
e. Leading
A(n)_____ is an interview conducted with departing employees to determine why they
are leaving.
List the three formal communication channels found in organizations.
What is social responsibility? Why is it considered a difficult concept to grasp?
The ________ dimension of the general environment includes scientific and
technological advancements in a specific industry and in society.
The individual performer is a(n) _____ ; whereas, the manager has to be a(n) ______.
______ is the set of decisions and actions used to formulate and implement strategies
that will provide a competitively superior fit between the organization and its
environment so as to achieve organizational goals.
_____ is the duty to perform the task or activity an employee has been assigned.
Borrowing money that has to be repaid at a later date in order to start a business
is________.
To______ a message is to select the symbols used to compose a message.