An organization decides to implement a supply chain management system to increase
the efficiency of its operations. A group of employees resist the implementation. Which
of the following could be the most probable reason for their resistance?
A) The change would increase the productivity as well as responsibility of most
members of the group.
B) The group fears that the implementation would adversely affect their role in the
organization.
C) Implementation of a supply chain management system would lead to a change in
organizational hierarchy
D) Implementation of supply chain management system often leads to blockage of
crucial information.
E) Supply chain management system cannot be used to manage the internal operations
of a company.
From a management viewpoint, ________ is the process of applying a new idea to the
improvement of organizational processes, products, or services.
A) creativity
B) innovation
C) brainstorming
D) groupthink
E) configuration
EasyWear Apparels is based in the U.S. and recently established a manufacturing unit in
Montreal and a manufacturing unit and retail outlet in Leeds in the U.K. Which of the
following scenarios mirrors EasyWear’s situation?
A) An automobile company headquartered in Austria starts production for its German
market in Berlin.
B) A cell phone producer based in Finland starts selling its products in India.
C) Dell Computers has established sales organizations in major cities all over the world.
D) Fiona, an Italian shoe manufacturer, allows a firm in Kuala Lumpur the use of its
patterns.
E) McDonald’s has a standing contract with Coca Cola to sell its beverages in all its
outlets.
Which of the following items is likely to be found in a job description?
A) physical effort needed
B) equipment used
C) educational qualifications desired
D) job responsibilities
E) experience required
Henry just heard a rumor from one of his coworkers. He immediately goes out to the
water cooler and passes the information on to the first person who happens to walk by.
This is an example of the ________ grapevine.
A) single-strand
B) gossip
C) probability
D) cluster
E) leader-centered
Which of the following statements best corresponds to the monitoring step of the
innovation process?
A) Google decides to create Buzz in response to competition from Facebook and other
social networking sites.
B) Google’s team creates APIs for third-party applications.
C) Google releases the beta-version of Buzz for usability testing.
D) Google rolls out final code complete version of Buzz for users, rid of bugs and
defects.
E) Google continues to add newer features and widgets to the Buzz platform and
addresses user concerns.
Which of the following is the first step in the organizing process?
A) establish major tasks
B) reflect on plans and objectives
C) allocate resources and directives for subtasks
D) evaluate results of organizing strategy
E) divide major tasks into subtasks
In an organization, the group of people who hold most of the positions that command
decision-making power is known as the ________.
A) majority group
B) model minority
C) determinant group
D) functional group
E) working group
Which of the following is the first step in the delegation process?
A) assigning specific duties to the individual
B) giving the subordinate the right and power to accomplish assigned duties
C) creating the obligation for the subordinate to perform the assigned duties
D) collecting feedback from the subordinate
E) training employees to complete tasks efficiently
People-related activities within an organization include ________.
A) clarifying objectives of jobs in organizations
B) consulting when making decisions
C) proposing new strategies and vision
D) encouraging innovative thinking
E) short-term planning
Perceptions about the sexes based on what society believes are appropriate behaviors
for men and women are ________.
A) instances of sexual harassment
B) gender-role stereotypes
C) sources of pluralism
D) indications of ethnocentrism
E) a result of bicultural stress
Which of the following is the most complete and accurate description of
communication barriers?
A) factors that decrease the probability that communication will be successful
B) aspects that allow unwanted entities to participate in the communication process
C) external stimuli that interfere with transmission of messages from the sender to the
receiver
D) innate factors in the receiver that influence the interpretation of a message
E) attributes that lead to environmental noise and organizational stress
A(n) organizational ________ is an object that holds meaning beyond its intrinsic
content.
A) saga
B) symbol
C) myth
D) jargon
E) anecdote
An organization is conducting a survey and has a team that collects primary data from
consumers by interviewing them and getting them to fill out questionnaires. The team
members report to work regularly, get the day’s assignment, and come back to office in
the evenings to discuss the day’s findings and plan for the next day. Which of the
following work arrangements is being used by this organization?
A) flextime working
B) hotelling
C) occasional telecommuting
D) tethered in office
E) fully mobile working
Which of the following is a process theory of motivation?
A) Porter-Lawler theory
B) Alderfer’s ERG theory
C) Maslow’s hierarchy of needs
D) McClelland’s acquired needs theory
E) Argyris’s maturity-immaturity continuum
Which of the following is a key characteristic of the compromising strategy used to
resolve conflicts?
A) a solution acceptable to all parties
B) low involvement of managers and supervisors
C) strong win-win orientation
D) use of legitimate power and authority
E) complex procedures for decision making
A leader is engaging in ________ behavior when he sets challenging goals for followers
to reach and demonstrates confidence that they will measure up to the challenge.
A) supportive
B) accommodating
C) directive
D) participative
E) achievement
Juno XP is an event management firm. Being a startup, the firm is unable to offer its
employees the best salaries but instead engages them by providing challenging work
and regular training. Which of the following is most similar to this scenario?
A) Anchor Studios provides its executives with pay packages that are higher than the
industry average.
B) Rolro Bus Services is an environmentally-conscious organization and ensures that
all its vehicles meet emission standards.
C) M2M & Co. focuses on empowering its employees by allowing them to work
independently and providing them with opportunities for promotion.
D) Boogle.com has a sprawling state-of-the-art campus, but the work performed by
employees is routine and monotonous.
E) Man Inc. assigns a “buddy”—a senior employee, to every new recruit who helps
them assimilate into the organization.
________ ideas are ideas that focus on inventions for improving a manufacturing
practice or procedure.
A) Product
B) Technology
C) Process
D) Service
E) Management