For a widget manufacturing company, worker-hours per widget is a measure of:
a. organizational effectiveness.
b. organizational performance.
c. organizational efficiency.
d. organizational structure.
e. none of these.
Which department performs tasks that reflect the organization’s primary goals and
mission?
a. Line
b. Staff
c. Primary
d. Functional
e. Strategic planning
Which are used to help determine why employees are leaving their jobs?
a. Termination interviews
b. Focus groups
c. Employment tests
d. Exit interviews
e. Assessment Centers
The most recent subfield of the quantitative perspective is, which is reflected in
management information systems designed to provide relevant information to managers
in a timely and cost-efficient manner.
a. operations research
b. operations management
c. information technology
d. systems thinking
e. infrastructure development
The consistency culture has an external focus and a consistency orientation for a
dynamic environment.
a. True
b. False
A substitute counteracts the leadership style and prevents the leader from displaying
certain behaviors.
a. True
b. False
Peter has the ability to convince others to work toward the attainment of goals. This
ability is known as_______.
a. motivation
b. leadership
c. commitment
d. a conceptual skill
e. personal agenda
A manager in for-profit business focuses primarily on, while a manager of a non-profit
focuses on.
a. the bottom-line; employee morale
b. the bottom-line; social impact
c. profitability; customer satisfaction
d. market share; the bottom-line
e. customer satisfaction; organization reputation
Since not-for-profit organizations do not have a conventional, managers may struggle
with the question of what constitutes results and effectiveness.
a. hierarchy
b. bottom line
c. information system
d. decision-making process
e. structure
The_______leader is distinguished by his/her ability to bring about organizational
change.
a. transformational
b. participative
c. charismatic
d. achievement-oriented
e. people-oriented leader
Communication can break down if sender and receiver do not encode or decode
language in the same way.
a. True
b. False
A phrase or sentence that succinctly expresses a key corporate value is called a story.
a. True
b. False
Grapevine is a type of personal channel used in many organizations.
a. True
b. False
The communication and education approach for overcoming resistance to change
should be used when the change is technical and the users need accurate information
and analysis to understand change.
a. True
b. False
Which of the following is an incorrect fit in a stable organizational environment?
a. A tight structure
b. A rigid structure
c. A functional structure
d. A horizontal structure
e. A vertical structure
Standing plans define company responses to specific situations such as natural
emergencies or competitive setbacks.
a. True
b. False
Which of the following structures is the leanest of all organization forms because little
supervision is required?
a. Functional approach
b. Virtual network approach
c. Team approach
d. Matrix approach
e. Divisional approach
Ethnocentrism refers to a natural tendency of people to regard their own culture as
superior and to downgrade or dismiss other cultural values.
a. True
b. False
The degree to which the organization achieves a stated goal is called________ .
A multinational corporation typically receives at least _______% of its total sales
revenues from outside the parent’s home country.
Because employees with different backgrounds bring different options and ideas to the
table, a diverse workforce may lead to increased conflict, anxiety, ana. True
b. False
Entrepreneurs in the______category like the idea of working on something that is new,
creative, or personally meaningful.
A(n) _______ involves a strategic alliance or program by two or more organizations.
The concept that the whole is greater than the sum of its parts is known as _______.
In many respects, the_______model represents an “ideal” model decision-making and
can’t usually be attained by real people in real organizations.