Business involvement in the community represents enlightened self-interest.
Answer:
Virtually all companies that exhibit moral management have had that outlook since they
were founded.
Answer:
Advertising hard liquor on television used to be illegal in the United States.
Answer:
The Equal Employment Opportunity Commission receives and investigates
employment discrimination charges and complaints.
Answer:
Before managers in the firm can identify what stakes are held, they must first identify
who the stakeholders are.
Answer:
Studies have shown that drivers who are talking on cell phones have slower reaction
times than drivers who are legally drunk.
Answer:
According to research done by Phillip V. Lewis, there is almost a step-by-step process
to make a moral decision.
Answer:
Newer social regulations covers business practices in all industries.
Answer:
The “Silent Stakeholder” is the natural environment.
Answer:
As a general rule, managers should assume that litigation might result from firing an
employee.
Answer:
MNCs often pay their employees in underdeveloped countries less than the average
local wage.
Answer:
Over one-half of the world’s largest economies are not nation-states, but are MNCs.
Answer:
Keeping people informed is an important social goal of government.
Answer:
Like most activist groups, the environmental interest groups have had little success
dealing with business.
Answer:
The marketplace in the classical view of economics, while being a good allocator of
goods and services, does not do a good job of ensuring that business always acts fairly
and ethically.
Answer:
In a survey of households by Walker Research, the top three factors in customers’
satisfaction with products were quality, price, and service.
Answer:
The way in which most legislation gets passed is through special-interest politics.
Answer:
Two major issues involved in exploring global markets are the strategic alternatives
used by MNCs and pursuit of developing Third World markets.
Answer:
The concept of due process in a basis for the employment-at-will doctrine.
Answer:
Social responsible investing is a very new concept, originating in the early 1990s.
Answer:
The social contract in the modern era is changing rapidly and dramatically.
Answer:
The Alien Tort Claims Act has had the effect of transforming human-rights ethical
issues into financial issues.
Answer:
The narrow approach to issues management severely restricts the options available to
respond to important issues.
Answer:
Ethical behavior is generally considered to be on a higher plane than legal behavior.
Answer:
The primary factor behind the transition from a relatively simple business model to the
highly complex state we now have is public recognition that the business organization
is no longer the sole property or interest of its owners.
Answer:
The most effective form of communication during a crisis is one that is reactive.
Answer:
When people discuss affirmative action today, they are generally referring to some type
of “hard” preferential hiring.
Answer:
The social contract is the set of rights and duties imposed on citizens by their
government.
Answer:
Outsourcing has invariably provided excellent results for the companies utilizing that
strategy.
Answer:
By definition, quality does not include service.
Answer:
The Americans with Disabilities Act of 1990 was the most significant labor and
employment statute to be enacted in the past 40 years.
Answer:
The business environment in current times, the first decade of the 21st century, can best
be described as turbulent.
Answer:
Research has indicated that improvements in corporate social performance are
associated with improved financial results.
Answer:
One of the most used alternative dispute resolution methods is
A.the open door policy.
B.the suggestion box.
C.the complaint box.
D.employee complaint hotlines.
Answer:
Ethical issues at the organizational level
A.represent conflicts between two or more companies.
B.display conflicts between a person’s role as family member and employee.
C.are generally more difficult to solve than issues at the personal level.
D.confront people in their roles as managers or employees.
Answer:
The Alien Tort Claims Act allows
A.foreign individuals to sue U.S. firms in American courts for their actions abroad.
B.foreign companies to sue U.S. firms in American courts for their actions abroad.
C.foreign individuals to sue U.S. firms in foreign courts for their actions abroad.
D.foreign companies to sue U.S. firms in foreign courts for their actions abroad.
Answer:
Managers who simply fail to consider moral questions when making business decisions
use the
A.immoral management model.
B.moral management model.
C.intentional amoral management model.
D.unintentional amoral management model.
Answer:
Six Sigma practitioners believe in fixing the ____ rather than the ____.
A.practice; theory
B.product; worker
C.process; product
D.worker; customer
Answer:
Surveillance and security by use of computer technology got a big boost as a result of
A.lower costs.
B.enhanced resolution of digital photos.
C.relaxation of rules governing international travel.
D.the terrorist attacks of September 11, 2001.
Answer:
The group that is elected by shareholders to govern and oversee management is the
A.investment council.
B.board of directors.
C.board of trustees.
D.governing council.
Answer:
One main reason that business has turned its attention to employee health issues is
A.concern for their well-being.
B.rising costs.
C.reduced productivity.
D.the threat of contagious diseases.
Answer:
Managers who believe that business decisions are not subject to moral constraints tend
to utilize the
A.immoral management model.
B.moral management model.
C.intentional amoral management model.
D.unintentional amoral management model.
Answer:
The view of stakeholders that recognizes the firm’s responsibilities to all stakeholders,
but sees them as separate types of groups, with different duties to each, depending on
whether they have an ownership stake or not, is called the
A.strategic approach.
B.multifiduciary approach.
C.symbiotic approach.
D.stakeholder synthesis approach.
Answer:
The major issue related to electronic surveillance is
A.productivity.
B.invasion of privacy.
C.company loyalty.
D.legality.
Answer:
Which of the following is not a major sex discrimination issue for women today?
A.admission to colleges and universities
B.moving into professional and managerial positions
C.eliminating sexual harassment
D.achieving equal pay
Answer:
The normative question of ethics is
A.what is?
B.what ought to be?
C.how do we get from what is to what ought to be?
D.what is our motivation?
Answer:
Which of the following is not an element of the social contract?
A.laws
B.employment contracts
C.regulations
D.shared understandings
Answer:
Guidelines for developing a community involvement strategy include all of the
following steps except
A.Stick with projects that employees are more likely to want to get involved.
B.they should meet the same standards of cost-effectiveness as other parts of the
business.
C.the corporation should capitalize on its talents and resources.
D.decisions about which projects to undertake should take place at the highest levels of
management.
Answer:
An individual or group who can affect or be affected by an organization is a(n)
A.stakeholder.
B.stockholder.
C.shareholder.
D.owner.
Answer:
The socially responsible firm should strive to do all of the following EXCEPT
A.Make a profit
B.Overt the law
C.Be ethical
D.Be a good corporate citizen
Answer:
Corporate social performance emphasizes
A.obligation and accountability.
B.action and activity.
C.outcomes and results.
D.socially responsible investing.
Answer:
All of the following groups have criticized MNC labor practices except
A.social activist groups.
B.church groups.
C.labor unions.
D.grassroots organizations.
Answer:
Climate change is known as
A.the greenhouse effect.
B.waste management.
C.global warming.
D.global emissions
Answer:
Employee rights can be based on any of the following except
A.economic grounds.
B.religious grounds.
C.legal grounds.
D.ethical grounds.
Answer:
Carroll’s corporate social performance model can be used in all of the ways listed below
except
A.providing a conceptualization that could lead to better managed social performance.
B.providing answers to specific social problems.
C.using it as a planning tool.
D.identifying categories within which the organization can be situated.
Answer:
The requirement for an MNC to take on local partners is referred to as
A.legitimation.
B.local partnering.
C.creeping expropriation.
D.localization.
Answer:
The Consumer Financial Protection Agency
A.is still under debate.
B.is intended to right rules for marketing products.
C.is motivated by innocent banks in the credit crisis.
D.has critics who believe in more government control.
Answer:
Users of technology in the workplace indicate that all of the following are benefits
except
A.expanding job-related knowledge.
B.relieving job stress.
C.improving communication with clients and customers.
D.allowing more leisure time.
Answer:
The exception that protects employees from being fired because they refuse to commit
crimes or take advantage of privileges to which they are entitled by law is
A.common law.
B.the employee protection principle.
C.the public policy exception.
D.the fair employment loophole.
Answer:
When a firm advocates for its own special interest, it is
A.acting as an umbrella organization.
B.representing its trade association.
C.harming it labor union.
D.company lobbying.
Answer:
The macro level of legitimacy refers to the achievement and maintenance of legitimacy
by
A.government.
B.private/public partnerships.
C.business as a whole.
D.individual businesses.
Answer:
Kant’s categorical imperative argues that one’s sense of duty is derived from
A.divine command.
B.reason.
C.emotion.
D.desire.
Answer:
All of the following are proposed standards for the SA8000 program, to improve
sweatshop conditions, except
A.allowing workers to form unions.
B.prohibiting corporal punishment.
C.providing retirement benefits.
D.limiting work to a maximum of 48 hours per week.
Answer:
Energy inefficiency is
A.an ecological system cycle.
B.the balance on nonrenewable sources of energy around the world.
C.biological phenomena.
D.the wasting of precious nonrenewable sources of energy.
Answer:
Provide a short answer to each of these questions. Be sure to fully explain your
answer.
Why are inside directors seen as problematic in corporate governance?
Answer:
Provide a short answer to each of these questions. Be sure to fully explain your
answer.
To whom does an employee owe a duty? How does your answer affect the
whistle-blowing process?
Answer:
Utilize the knowledge you have gained to respond to the following essay questions.
Your answers should state your position and use logical arguments and content
from this and other chapters in the textbook to support it.
Provide one example of how Internet technology has threatened businesses. Explain
how ethics are being violated.
Answer:
Provide a short answer to each of these questions. Be sure to fully explain your
answer.
Describe some of the ways in which the public affairs office can help an operating
manager to understand that public affairs are truly relevant to what he or she does.
Answer:
Provide a short answer to each of these questions. Be sure to fully explain your
answer.
Describe the ways in which the Internet has facilitated the consumer movement.
Answer:
Provide a short answer to each of these questions. Be sure to fully explain your
answer.
Describe the basic problems of producing toxic substances.
Answer:
Provide a short answer to each of these questions. Be sure to fully explain your
answer.
Why is the role of business’s social responsibility so central to the question of
advertising?
Answer:
Provide a short answer to each of these questions. Be sure to fully explain your
answer.
Explain why the private sector has historically not had to observe individuals’ rights.
Answer:
Utilize the knowledge you have gained to respond to the following essay questions.
Your answers should state your position and use logical arguments and content
from this and other chapters in the textbook to support it.
Transparency International has sought to fight world corruption. Reflect on the meaning
of their five priorities and two principles.
Answer:
Provide a short answer to each of these questions. Be sure to fully explain your
answer.
What is the difference between internal and external stakeholders?
Answer:
Utilize the knowledge you have gained to respond to the following essay questions.
Your answers should state your position and use logical arguments and content
from this and other chapters in the textbook to support it.
Assume that you manage the public affairs office for a large American financial
investment firm. Your company has decided to pay incentive bonuses to individuals for
the number and volume of investment exchanges made. Using the knowledge that you
have gained so far in this class (i.e., from all chapters and discussions), develop a policy
on incentive bonuses for the firm’s public affairs office.
Answer:
Provide a short answer to each of these questions. Be sure to fully explain your
answer.
The textbook lists several benefits of employee assistance programs (EAPs). What are
some potential drawbacks of EAPs?
Answer:
Utilize the knowledge you have gained to respond to the following essay questions.
Your answers should state your position and use logical arguments and content
from this and other chapters in the textbook to support it.
Some people say that even uninformative advertising is beneficial to consumers and the
economy. Evaluate this argument.
Answer:
Provide a short answer to each of these questions. Be sure to fully explain your
answer.
Describe the MNC’s basic barrier to achieving legitimacy in its host country.
Answer:
Utilize the knowledge you have gained to respond to the following essay questions.
Your answers should state your position and use logical arguments and content
from this and other chapters in the textbook to support it.
Describe the different types of self-regulation in advertising. Which type do you think is
most effective? Why?
Answer:
Provide a short answer to each of these questions. Be sure to fully explain your
answer.
Review the pros and cons of outsourcing.
Answer: