Before buying her new phone, Gina listed the various requirements her new phone must
meet. As a wedding planner, much of her work revolves around using e-mail to forward
pictures of locations, designs, and food arrangements that she could categorize by
themes and prices. She requires a phone with high storage capacity, speedy Internet, and
easy-to-use methods to organize and save content. After listing these requirements, she
fixed a budget and began surveying phones online. She also obtained information from
friends. In a week’s time, Gina had shortlisted three models that suited her needs and
was ready to make the final choice. Gina used ________ to arrive at this decision.
A) superficial processing
B) heuristic processing
C) controlled processing
D) selective processing
E) automatic processing
Shane Dermott is a manager at a software design firm that develops software programs
for clients using multiple teams of specialists. One of his most successful teams has
been performing very well for years and so it came as a surprise to Shane when he
noticed a sharp drop in the team’s performance. He decided to speak with the team
members individually and find a solution. After interviewing all 7 team members, he
determined that one of the team members performed routine administrative tasks that
were hardly visible to any of the other team members and understood that this was a
case of social loafing which demotivated the entire group. Which of the following
would most likely improve the performance of the employee who was social loafing?
A) encouraging him to work more independently
B) making him individually responsible for definite and crucial tasks
C) empowering him to make decisions autonomously
D) providing him with administrative training
E) giving him additional assignments to complete