Mary Parker Follett thought of leadership as, rather than techniques.
a. systems
b. procedures
c. people
d. efficiencies
e. statistics
Jay, a divisional vice president of a consumer goods manufacturer, gives a presentation
to all divisional employees to outline the company’s goals for the coming year. This is
an example of what type of organizational communication?
a. Virtual communication
b. Grapevine communication
c. Lateral communication
d. Downward communication
e. Upward communication
The_______ model of decision making is most valuable when applied to________.
a. administrative; programmed decisions
b. classical; nonprogrammed decisions
c. classical; programmed decisions
d. classical; ambiguous decisions
e. administrative; structured decisions
The three options in getting things done are: doing it, delegating it, or defering it.
a. True
b. False
A narrative based on events within the organization that is frequently repeated is called
an organizational story.
a. True
b. False
Trouser’s Inc. top management is exclusively made up of older white males. Trouser’s
promotes from within and top management is most comfortable with individuals who
are similar to them. Women and minorities at this company who wish to be promoted
are likely to experience_______.
a. cultural diversity
b. the glass ceiling effect
c. rapid promotion and advancement
d. ethnorelativism
e. all of these
Collectivist values are represented in the social framework of which of these?
a. The United States
b. Australia
c. Brazil
d. Great Britain
e. All of these
Which of the following refers to the generation of novel solutions to perceived
problems?
a. Problem solving
b. Organizational development
c. Creativity
d. Brainstorming
e. Perceived solution
An approach to innovation that emphasizes shared development of innovations among
several departments is referred to as the horizontal linkage model.
a. True
b. False
Scenario – Nikki Williams Nikki Williams was working as the sales manager for
Industrial Instruments. Some of the sales executives were showing signs of burnout.
They were losing interest in their jobs and were no longer motivated to gain new
accounts. The reward system focused on old reliable accounts, but Nikki was now
under pressure to expand the customer base. Nikki had recently been to a seminar on
corporate value systems. She recognized that the company’s CEO wanted to change the
way employees thought about the firm and the way they related to one another. She
further recognized that a lasting solution to her problem required a fundamental shift in
perception
Nikki could use the following to affect the corporate culture:
a. structured symbolic logic.
b. stories about political heroes.
c. stories about company officers, stressing a value.
d. stories about economic depression.
e. all of these.
Administrative acts and decisions recorded in writing is one of the six characteristics of
the ideal bureaucracy.
a. True
b. False
Effective management control involves subjective judgment and employee discussions,
as well as objective analysis of performance data.
a. True
b. False
A tendency to regard their own culture as superior and to downgrade other cultures
reflects an attitude called geocentric.
a. True
b. False
At FEI Industries, teams of product developers coordinate their work electronically at
the North American, European, and Asian sites to coincide with peak operating hours at
each location. Such teams are referred to as a
_____.
a. project team
b. committee
c. focus group
d. global team
e. self-directed team
Traditionally, a span of management of about_______ has been recommended.
a. three
b. five
c. fifteen
d. seven
e. twenty
Which of the following has a goal to guide the nations of the world toward free trade
and open markets?
a. GATT
b. WTO
c. GLOBE
d. EU
e. NAFTA
A manager’s ability to work with and through other people and to work effectively as a
group member is called human skills.
a. True
b. False
Maslow’s hierarchy of needs started with which of these needs?
a. Esteem
b. Love
c. Safety
d. Physiological
e. Belongingness
_____ is the process managers use to transfer authority and responsibility to positions
below them in the hierarchy.
List and define the stages of moral development.
A(n)_____ structure has an overall narrow span and more hierarchical levels.
List three of the basic ideas of scientific management.
______involves whether successful performance will lead to the desired outcome.