A see-saw sentence is one that goes back and forth between two points.
According to the ten commandments of listening, by frequently asking questions, one
interferes with the talker’s ability to develop his or her message.
Since letters are traditionally a personal form of communication, letter reports tend to
use the personal style.
Meetings of such groups as formal committees, boards of directors, and professional
organizations usually follow generally accepted rules of conduct called parliamentary
procedure.
The memo’sfunction of communicating within a business has been largely replaced by
email.
One of the goals of the opening of a persuasive request is to gain attention.
Apologies in a bad news message may have legal implications if they can be construed
as admissions of guilt.
The process of writing moves from planning to drafting to revising, and is strictly a
linear activity.
The following sentence uses colloquial language.I’ll start the first part of the report, you
start the second, and we’ll touch base in a few days.
Emotionally charged language increases the objectivity of a business report.
In the context of the nature of listening, we quickly forget most of the message in
formal oral communications such as speeches.
Researchers use area sampling when no master source list of a population is available.
The higher the positionin an organization, the more important communication skills
become.
A major contributor to goodwill in business documents is courtesy.
The first word of a sentence, a person’s name, and the pronoun I should always be
capitalized.
Which of the following sentences is the best example of the use of abstract words?
A. He drives a 1950 Buick.
B. She has a good attendance record.
C. He owns a semi-automatic handgun.
D. She will be back by Thursday evening.
E. He lives in New York.
In which of the following cases will a less formal style of communication be most
appropriate?
A. When communicating with someone at a higher level than the writer
B. When communicating with someone who is acquainted with the writer
C. When writing a ceremonial message, such as a commendation or inspirational
announcement
D. When writing an official reprimand
E. When using genres such as letters, long reports, or external proposals
Which of the following sentences uses the correct tense?
A. The door bell rang while we were having dinner.
B. I can’t come to the party because I will have broken my arm.
C. He felt that he had cheated by the shopkeeper.
D. He have come tomorrow.
E. The wind is blown fiercely.
Which of the following sentences best illustrates an effective sales message?
A. We’ve introduced two new flavors for the season, Juicerz Lime and Juicerz Litchi.
B. Juicerz, is now available in lime and litchi flavor.
C. Lime and litchi are the two new Juicerz flavors to watch out for this season.
D. You can now enjoy the refreshing taste of Juicerz in two new flavors, lime and litchi.
E. Our ever-loyal customer base has grown larger after theintroduction ofJuicerz Lime
and Juicerz Litchi.
Which of the following is usually the last to be omitted from reports when the formality
decreases and the problem becomes smaller?
A. Title fly
B. Title page
C. Table of contents
D. Letter of transmittal
E. Executive summary
Correct the following sentences without spelling errors. a) I often accomodate the
demands of the employees to extend a project’s last date. b) The embarassment of me
tripping in front of Sue was almost too much for me to bear.
Joe has received an email from a supplier regarding the delay of his order. In order to
maintain goodwill with the supplier, while writing his reply, Joe must:
A. adopt a passive voice.
B. be frank and clearly express his anger.
C. focus on the supplier and not the facts leading to the failure.
D. use the word ‘you’ as much as possible to make the supplier understand the situation
better.
E. use more negative words than positive words.
Which of the following should you avoid while selecting a strategy for announcing
negative news?
A. Cementing your effort to cover the matter positively
B. Choosing the option that will most likely prepare your reader to accept the coming
bad news
C. Leaving your readers feeling that you have considered their interests
D. Informing the audience bluntly about the negative news
E. Selecting a strategy that will set up or begin the explanation that justifies the
announcement
Geert Hofstede defines national culture as:
A. the abstract system of signs common to every community of the world.
B. the universal system of forms and conventions used by man.
C. that component of the human mind which is exclusive to every individual.
D. that component of our mental programming which we share with more of our
compatriots as opposed to most other world citizens.
E. that component of our mental programming which we share with people from other
cultures.
The _____ ,a type of web presentation, is most synonymous with a presentation and
allows audience participation.
A. webinar
B. web meeting
C. webcast
D. web browser
E. web forum
Choose the sentence that follows the basic principles of capitalization.
A. My mother asked mayor Richard a question about immigration.
B. My mother asked Mayor richard a question about immigration.
C. My mother asked Mayor Richard a question about Immigration.
D. My mother asked Mayor Richard a question about immigration.
E. My Mother asked Mayor Richard a question about immigration.
Geert Hofstede defines culture as:
A. the collective programming of the mind which distinguishes the members of one
category of people from another.
B. the abstract system of signs common to every community of the world.
C. the universal system of forms and conventions used by man.
D. that component of our mental programming which we do not share with any of our
compatriots.
E. that component of the human mind which is exclusive to every individual.
In terms of the nature of listening, which of the following is true of sensing words?
A. Our mental concentration on the communication symbols that our senses can detect
varies from moment to moment.
B. It is a fact that every person has the same ability to sense words.
C. How well we sense the words around us is determined by how often we use
back-channeling.
D. Typically, a person’s mental concentration consistently blocks out all sounds.
E. It is universally known that we all hear equally well.
Which of the following illustrates the most positive way of explaining a shipping delay?
A. Your order of 65 EZ staplers will not ship until June 12 due to production delay.
B. Your order of 65 EZ staplers did not ship today as expected due to a production
delay.
C. Production of EZ staplers resumes on June 1; your order of 65 EZ staplers will arrive
on June 12.
D. We cannot ship the EZ staplers you had asked for because production does not
resume until June 1.
E. Because we aren’t producing EZ staplers until after June 1, you will receive your
order sometime around June 12.