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The most important factor in the success or failure of TQM efforts is
a) Getting started quickly
b) The use of statistical process control
c) The genuineness of the organization's commitment
d) The use of cause-and-effect diagrams
e) Employee training
Which of the Malcolm Baldrige Award criteria is allocated the most points?
a) leadership
b) information and analysis
c) human resource focus
d) process management
e) business results
Which of the following is an example of a 'back room' operation for an airline
company?
a) serving food and drinks to passengers
b) collecting tickets and checking passengers in at the gate
c) loading luggage onto the airplane
d) demonstrating use of the seat belt and other safety features of the airplane
e) assisting passengers in getting off of the plane
A customer population is called _______________ when the number of potential new
customers is affected by the number of customers already in the system.
a) finite
b) infinite
c) dependent
d) independent
e) biased
The load-distance model frequently utilizes _____________________ distance, which
is the shortest distance between two points using only north-south and east-west
movements.
a) curvilinear
b) Euclidean
c) rectilinear
d) direct
e) vertical
With probabilistic time estimates for activities, (p) denotes the
_______________________.
a) median time
b) probable time
c) optimistic time
d) pessimistic time
e) most likely time
Suppose that you are using the simple mean to make a forecast. This period's forecast
was equal to 200 units, and it was based on 5 periods of demand. This period's actual
demand was 300 units. What is your forecast for next period?
a) 217
b) 250
c) 260
d) 300
e) 200
Consider a project having the following seven activities:
(a) What is the expected project completion time?
(b) What is the critical path?
(c) What is the most economical way and how much will it cost to reduce the
completion time of the project by three weeks? By five weeks?
How can the following Linear Program be characterized?
Min X + Y
Subject to
X ≥ 20
Y ≥ -5
X + Y ≤ 23
a) bounded and feasible
b) unbounded and feasible
c) bounded and infeasible
d) unbounded and infeasible
e) this is not a Linear Program
The ease with which the product can be made is its
a) manufacturability
b) repeatability
c) readiness for manufacturing
d) reliability
e) accountability
Consider the following constraints from a two-variable Linear Program.
(1) X ≥ 0
(2) Y ≥ 0
(3) 10X + 4Y ≤ 110
(4) 5X - Y ≤ 40
If constraints (3) and (4) are binding, what is the optimal solution (X, Y)?
a) (11, 0)
b) (0, 27.5)
c) (0, -40)
d) (9, 5)
e) not enough information is provided to answer the problem
Consider the following information.
(a) Determine the sample size needed if the standard time estimate is to be within 5% of
the true mean 99% of the time.
(b) Calculate the normal time for each work element.
(c) Using an allowance factor of 15% based on job time; calculate the standard time for
each work element and for the entire job.
(d) Based on the standard time, how many units should an employee performing at
100% of standard complete during an 8-hour day?
Once a business strategy has been developed:
a) service prices are established
b) competition must be identified
c) an operations strategy must be formulated
d) contracting with external sources must begin
e) insourcing will be conducted
In the 'Solver Options' box of Excel Solver, what should be checked to ensure that the
Simplex Method is used to solve the model?
a) Assume Non-Negative
b) Use Automatic Scaling
c) Newton
d) Dantzig
e) Assume Linear Model
In manufacturing, a robot typically:
a) resembles a human in appearance
b) has a mechanical arm
c) is mobile
d) has legs
e) is very small
Describe what group technology is.
Quality Function Deployment (QFD) begins by ________________________
Consider the following partial ATP MPS record. Beginning inventory is 20 units. The
firm uses a fixed order quantity of 60 units. Fill out the rest of the table.
A(n) __________ sets up and runs ERP systems.
The term _________ refers to the activity or a series of service required activities.
