The recommended strategy for nonsupportive stakeholders is to
A.monitor them.
B.defend against them.
C.involve them.
D.collaborate with them.
A systematic attempt to identify, measure, monitor, and evaluate a firm’s performance
with respect to its social efforts, goals, and programs is a(n)
A.Triple Bottom Line audit.
B.environmental audit.
C.social audit.
D.social impact statement.
Information that is direct and straightforward, that is not deceptive or manipulative is
A.clear.
B.concise.
C.convincing.
D.creative.
All of the following are part of the Ten Steps of Crisis Communication except:
A.Identify crisis communication team
B.Train spokesperson
C.Keep arm’s length from your audience
D.Be prepared to ride out the storm
An individual who reports to some outside party some wrongdoing that he or she knows
or suspects his or her employer of committing is a(n)
A.informant.
B.corporate traitor.
C.whistle-blower.
D.muckraker.
The Credit Card Act of 2009
A.is likely to reduce the cost of credit cards.
B.offers an opt out provision which is really a right to cancel the credit card.
C.provides universal opportunity for rate increases.
D.provides availability of cards to young people.
The entity that is authorized to file suits in federal district court against private sector
employers is the
A.Interstate Commerce Commission.
B.Federal Trade Commission.
C.Equal Employment Opportunity Commission.
D.Federal Bureau of Investigation.
The Foreign Corrupt Practices Act allows
A.bribes under $10,000.
B.bribes, as long as the firm does not deduct them on its tax return.
C.bribes, as long as they are disclosed to shareholders.
D.grease payments.
Provide a short answer to each of these questions. Be sure to fully explain your
answer.
Some companies are now specifically including white males in their diversity
programs. Evaluate the wisdom and propriety of this idea.
CEOs such as Bill Gates of Microsoft or Carly Fiorina at Hewlett-Packard hold which
level of power?
A.macro
B.micro
C.individual
D.intermediate
Which of the following is not a strategy or action alternative in best addressing
stakeholders?
A.Deal directly or indirectly
B.Take offence or defense
C.Collaborate or participate
D.Manipulate or resist
The form of discrimination in which fewer minorities are included in the outcome of a
practice than would be expected by their numerical proportion is called
A.disparate treatment.
B.disparate impact.
C.Title VII discrimination.
D.stereotype discrimination.
The second step in managing the performance of a community action program is
A.knowing the community.
B.knowing the company’s resources.
C.selecting the resources to use.
D.monitor the projects.
Which of the following is not a factor in the social environment that has lead to the
current climate of criticism of business?
A.affluence and education
B.the revolution of rising expectations
C.an entitlement mentality
D.the Protestant work ethic
TQM must emphasize all of the following except?
A.leadership
B.individualism
C.recognition
D.communication
The fact that advertising can increasingly be found everywhere is referred to as
A.the consumer culture.
B.expanding markets.
C.ad creep.
D.evolutionary marketing.
One of the most serious invasion of privacy issues with respect to e-commerce is
A.access to pornography sites.
B.downloading copyrighted material.
C.collection and use of personal information.
D.sharing medical information with unauthorized users.
The method by which a firm is being governed, directed, administered, or controlled is
A.corporate governance.
B.management.
C.management by objectives.
D.management by decree.
The focus of total quality management programs is
A.quality.
B.the customer.
C.efficiency.
D.worker satisfaction.
The most efficient use of corporate wealth to benefit the public is though contributions
to charity and other worthy causes which is called ____.
A.taxation.
B.philanthropy.
C.paternalism.
D.corporate welfare.
Any type of stake can be viewed as a(n)
A.option.
B.ownership position.
C.right.
D.duty.
Issues often keep
A.their own resolutions.
B.crisis plans living.
C.ethical dilemmas that affect just the company.
D.positive financial impacts.
The board committee that is responsible for responding to social issues is the
A.ethics committee.
B.public policy committee.
C.community interface committee.
D.rapid response committee.
Companies can benefit from volunteer programs that they sponsor in all of the ways
shown below except
A.improving employee skills and training.
B.increasing productivity at work.
C.encouraging teamwork.
D.developing leadership skills.
The two major classifications of issues in the business/consumer relationship are
A.cost and safety.
B.product information and the product itself.
C.warranties and advertising.
D.customer service and product safety.
The process by which firms increase their awareness of the influence of international
activities on their future and establish and conduct transactions with firms from other
countries is known as
A.legitimization.
B.internationalization.
C.market awareness.
D.multinationalism.
If we consider the stakeholder typology, and the three attributes of power, group
number seven in the very center is called:
A.A definitive stakeholder
B.A dormant stakeholder
C.A dependent stakeholder
D.A discretionary stakeholder
Which industry was noted for spending more on lobbying than all others?
A.gaming
B.oil
C.pharmaceutical
D.auto
Which of the following is not a commonly recognized benefit of advertising?
A.It stimulates competition.
B.It provides information useful in comparison shopping.
C.It provides competitors with information.
D.It lowers the price of goods and services.
Government intervention in monopolistic industries is often brought about by
A.requests from smaller competitors.
B.class-action lawsuits.
C.anticompetitive practices.
D.frequent bankruptcies within the industries.