“The new cards look beautifully.” does not have any adjective-adverb confusion.
One way to ensure that the objectivity of your business message is not compromised,
you should add color to your interpretations and make your report more interesting.
Wikis are collaborative collections of knowledge.
The objective quality of a report is its unbiased approach.
In the context of soliciting proposals, RFP stands for ‘request for proposals’.
The more you write about a topic, the more you emphasize it.
Widespread use of the Internet has increased companies’attention to social
responsibility.
Search tools that allow users to run a search simultaneously with several individual
search engines are called metasearch tools.
Pieces of data become useful only when they are evaluated and analyzed.
A clustered bar chart logically could be used to effectively compare five or more
variables.
In terms of bad-news messages, for almost any negative-news situation that one can
think of, there is something one can do to help the reader with his or her problem.
Negative words should be used to convey negative news as it emphasizes on the
selflessness of the writer.
Which of the following is true about internal-operational communication?
A. It mainly includes the orders and instructions that supervisors give to their
employees.
B. It mainly includes a business’s communication with its suppliers.
C. It mainly includes a business’s communication with its customers.
D. It mainly includes a business’s communication with government agencies.
E. It mainly includes the instructions that supervisors of a company give to vendors.
Which of the following is an example of an internal proposal?
A. An employee’s email persuading her superior to replace her desktop with a laptop
B. A vendor’s email proposing to handle the distribution of a company’s products
C. An email from the head of one company to another proposing to share resources on
similar projects
D. An email from a department manager to an auditing firm scheduling an internal audit
for her department
E. An email from the founder of an organization to the general public denying a charge
of defrauding investors
Which of the following is true about visuals used in a document?
A. The size of a visual should be arbitrary and be based on convenience.
B. The layout of a visual in a document should be determined by considering its size
and contents.
C. When a document contains visuals from many categories, they should typically be
grouped together into maps and figures.
D. Visuals that occupy less than a full page do not need borders.
E. All types of color and cross-hatching distract readers from the main message of
visuals.
Which of the following is true about instant messaging?
A. It is a type of text-based communication.
B. The use of emoticons in instant messaging is not dependent on the targetaudience.
C. Voice-based instant messaging is not possible.
D. It is not conversational in nature.
Which of the following applies to all sales messages?
A. They are all received negatively.
B. They are all biased.
C. They are all ethically dubious.
D. They are all permission-based.
E. They are all received positively.
For communicating successfully across cultures, you should:
A. avoid the frequent use of yes/no questions in conversations.
B. use double questions often in conversations.
C. avoid the use of active voice.
D. use negative questions in conversations for emphasis.
E. use colloquial words.
Which of the following sentences has wrong word usage?
A. It was the nicest complement anyone had ever paid me.
B. The colors black and white complement each other perfectly.
C. I like compliments.
D. This hat will complement my new dress.
E. The actor received each compliment with a well-practiced smile.
In the absence of anyevidence establishing Ms. Catherine Larson as a good credit risk,
you conclude she is a poor risk and turn down her application for credit. Which fallacy
is most likely to undermine the validity of your decision?
A. Unrepresentative data
B. Acceptance of lack of evidence as proof to the contrary
C. Comparison of noncomparable data
D. Illogical cause€effect conclusions
E. Unreliable data
Which of the following parameters of a website is most effectively evaluated by the
nature of sponsorship of a website?
A. Purpose
B. Qualifications
C. Validity
D. Structure
E. Format
Which of the following guidelines should be followed when writing an effective
message containing good-news?
A. The message should use the indirect approach of organizing the content.
B. The entire objective should be contained in a sentence at the beginning of the
message.
C. The objective or main part of the message should be reserved for the ending.
D. If parts of the objective require explanation or commentary, these must be included
in the message.
Which of the following sentences handles its subject most positively?
A. We regret to inform you that we cannot hire you at this time.
B. Although we cannot hire you now, we will let you know if there are vacancies in
future.
C. Regretfully, we must turn down your request for employment.
D. Unfortunately, we have no job vacancy at this time.
The oldest form of business messages are:
A. letters.
B. blogs.
C. emails.
D. telegraphs.
E. text messages.
Which of the following is true of space language as a type of nonverbal
communication?
A. When people’s attitudes toward space are different, their actions are likely to be
misinterpreted.
B. Space language may help determine the emotional state of a person.
C. The face and eyes are by far the most important features of space language.
D. Space language refers to physical movements of our arms, legs, hands, torsos, and
heads.
E. The appearance of our bodies can affect space language.
Which of the following is true of appearance and physical actions when delivering a
speech?
A. For virtual presentations, one need not ensure that extraneous noise is kept to a
minimum.
B. For actual presentations, the backdrop is unimportant as the focus is on the speaker.
C. One’s personal appearance is part of the message the audience receives.
D. Listeners who are not close enough to detect facial expressions cannot see the
general form of the speaker’s body as well.
E. Walking a lot emphasizes the speaker’s message.
The we-viewpoint:
A. ensures that the writer does not appear self-centered.
B. de-emphasizes the writer’s perspective.
C. builds more goodwill than a you-viewpoint message.
D. places the reader at the center of things.
E. is less preferred than the you-viewpoint for bad news.
Which of the following parts of an oral presentation has the goal of preparing an
audience to receive a message a gain their attention?
A. Conclusion
B. Footnotes
C. Body
D. Introduction
E. Post script
Word Count does not report statistics for:
A. Number of pages
B. Number of lines
C. Number of characters
D. Number of punctuations
E. Number of paragraphs
The small-scale version of an actual survey is referred to as a:
A. random survey.
B. stratified study.
C. double-barreled study.
D. pilot study.
E. purposeful survey.
Which is the most ideal position to place bad-news to enhance the positive emphasis of
a message?
A. First line of the first paragraph
B. Middle line of the middle paragraph
C. Last line of the last paragraph
D. First line of the message
E. Last line of the message
Which of the following is true of using gestures as a type of nonverbal communication?
A. Gestures are not linked to speaking.
B. Gestures may help determine the emotional state of a person.
C. A particular gesture can only be interpreted in one way.
D. Gestures are the most important features of body language.
Explain the three general classifications of email formality with examples.
Describe how one should maintain one’s job-search activities once a job has been
secured.
List the pitfalls that a speaker must avoid when using presentation software for a speech
or an oral report.
What are the different categories of errors in graphing data?
Differentiate between the executive summary and the ending summary.
Explain how a personcan participate effectively in an interview.
Describe the construction of an area chart.
Detail how the use of the Internet or the Web has affected the job-search process.
Describe effective voice mail techniques.
Briefly explain the plan along which a cover letter is organized.