Information required for decisions related to operational control should ________.
A) emphasize the future
B) be highly accurate
C) come largely from external sources
D) primarily contain historical data
E) provide an aggregate without going into the details
Which stage of groupthink occurs when group members feel pressure to conform and
censor their own
ideas?
A) symptoms of groupthink
B) poor decision outcomes
C) concurrence seeking
D) antecedents
E) decision-making defects
The most basic method of dividing job activities is the ________.
A) process control method
B) customer location method
C) centralization method
D) functional similarity method
E) overlapping responsibility chart method
BLT is a sandwich chain based in Boston. Word-of-mouth popularity opened up the
market and the company is now opening branches in New Jersey and Connecticut as
well. The company sources all its raw materials locally and makes it a point to use
sustainable practices. Which of the following actions would make BLT a multinational
company?
A) It begins stocking organic foods produced by local farms.
B) It distributes artisanal chocolate produced by a South African firm.
C) It licenses a fast-food chain in England to use its brand name.
D) It diversifies its product lineup to include different types of foods.
E) It begins selling cheeses imported from France.
The CEO of an organization inaugurated the company’s state-of-the-art research and
development facility. According to Mintzberg, the CEO performed the role of a(n)
________ in this situation.
A) monitor
B) liaison
C) organizational figurehead
D) resource allocator
E) disturbance handler
A country in which an investment is made by a foreign company is termed as a(n)
________.
A) host country
B) parent country
C) home country
D) expatriate country
E) subordinate country
Which of the following activities is a manager most likely to perform if he or she is
from an organization with a clan culture?
A) Make sure employees know exactly what is expected of them.
B) Accept only world-class quality in products and services.
C) Track how competitors are doing.
D) Give customers what they want the first time.
E) Celebrate the successes of work teams and individuals.
The ________ dimension of organizational culture is an aspect of organizational culture
that encourages organization members to integrate spiritual life and work.
A) innovation
B) spirituality
C) quality
D) diversity
E) ethics
Jacob believes most conflicts are win—win conflicts. He always attempts to overcome
them by working out differences with employees. Which of the following conflict
management techniques is preferred by Jacob?
A) resolving
B) compromising
C) cooperating
D) avoiding
E) conciliating
Which of the following is an error managers make during the organizing stage of
management?
A) not exploring enough viable alternatives for reaching objectives
B) not establishing appropriate performance standards
C) establishing improper communication networks
D) not monitoring progress in carrying out plans
E) establishing inappropriate spans of management
A disadvantage of planning is that it ________.
A) causes managers to focus on the future
B) reduces organizational flexibility once plans are set
C) requires organizational resources
D) can take up too much managerial time
E) involves planning for situations that may not occur
________ managers run manufacturing operations that produce the clothes, food, or
other products.
A) Personnel
B) Plant
C) Sales
D) Accounting
E) Human Resources
As a manager in a manufacturing plant, Rex is not utilizing all his resources during the
production process, but due to the high demand for the plant’s products, he can get an
extremely high price per unit sold and thus absorb inefficiency costs. In this scenario, as
a manager Rex is ________.
A) efficient without being effective
B) effective without being efficient
C) effective and efficient
D) neither effective nor efficient
E) highly efficient but not effective
In building a sustainable organization, management should strive to make the
organization sustainable in three areas. Which of the following areas is the organization
focusing on when it maintains the well-being and protection of the communities in
which it does business?
A) the economy
B) the customer
C) the environment
D) the government
E) the society
Which of the following is the first step in providing appropriate human resources for an
organization?
A) selection
B) orientation
C) recruitment
D) training
E) performance appraisal