The following sentence has a dangling/misplaced modifier. At the age of five, our
family bought a cat.
People generally prefer positive to negative feelings, therefore, negative words have no
place in business writing.
Building goodwill through messages is gratifying to business people personally, but it is
difficult to justify goodwill as a necessity for the survival of a business.
Google’s gmail, Yahoo! mail, and SurveyMonkey are examples of cloud applications.
Communication ranks at or near the top of the business skills needed for success.
Internal operational messages are those emails and hard-copy messages written by the
employees of a company to suppliers, service organizations, and others outside the
company.
If one is just beginning one’s career, a good possibility is the career center at one’s
school.
Ending a message with phrases such as “as soon as possible” or “at your convenience”
helps in building goodwill.
Geert Hofstede defines national culture as that component of our mental programming
which we share with more of our compatriots as opposed to most other world citizens.
_____ are measures of central tendency, dispersion, ratios, and probability.
A. Inferential statistics
B. Nonnumerical statistics
C. Spreadsheet statistics
D. Descriptive statistics
E. Sample statistics
Which of the following sentences uses camouflaged verbs?
A. The cops investigated the theft.
B. She was assisted by Karen during the surgery.
C. The attorney recorded the conversations with his client.
D. The bank was forced to make an acquisition of that company on behalf of the client.
E. The company was forced to liquidate its assets.
The first step in the communication process is to:
A. compose a message.
B. sense the need for communication.
C. interpret the message.
D. select a course of action.
E. decide on a response.
Which of the following phrases in a resume is not in the same parallel grammatical
form as the others?
A. Developed marketing materials
B. Coordinated employees’ schedules
C. Communicated with vendors
D. Was responsible for training seasonal employees
E. Organized a charity softball event
How are discussion boards different from blogs?
A. Unlike blogs, which list posts periodically, discussion boards generally list postings
erratically.
B. Unlike blogs, which list posts on social networking sites, discussion boards generally
list postings only on exclusive websites.
C. Unlike blogs, which list posts chronologically, discussion boards generally list
postings by threaded topics.
D. Unlike blogs, which list posts bimonthly, discussion boards generally list postings
monthly.
E. Unlike blogs, which list posts only for members, discussion boards generally list
postings for the public.
Which of the following sentences does not havespelling errors?
A. The father had to pursuade the child to walk into the clinic with him.
B. He played the role of a sergeant in the movie.
C. The latest contract will superceed all previous versions.
D. He suppliments his income by working two jobs.
E. The class was unable to supress their laughter when the clown walked in.
Which of the following sentences avoids the use of faulty parallelisms?
A. The children wanted to visit the museum and to eat ice creams.
B. The children liked visiting the museum and to eat ice creams.
C. The children liked to visit the museum and eating ice creams.
D. The children liked visiting the museum, eating ice creams and to ride on the horses.
E. The children liked to visit the museum, eating ice creams and to ride on the horses.
Which of the following statements has the least level of formality when compared to
the other statements?
A. We have made a detailed analysis of the subject.
B. Please confirm your attendanceby replying to this message.
C. I’ll double check with Susan on the matter and keep you posted.
D. Ensure that you send the email to the client by 8 P.M. today.
E. Thank you, we will get back to you within three working days.
A researcher works under severe time constraints. What is the best advice you could
give the researcher for handling this limitation?
A. Ignore the limitation.
B. Mention the limitation in the executive summary.
C. Explain the limitation in a footnote in the conclusion.
D. Present the limitation in the appendix.
E. Explain the limitation in the introduction.
Which of the following uses the incorrect case of the pronoun?
A. People starve when they have no money.
B. My books are better than those of my friend’s.
C. He has done his duty.
D. He lost his wallet and could not find it.
E. They rained very heavily last night.
In terms of effective phone procedures, when a person initiates a phone conversation,
he or she must:
A. dominate the conversation.
B. get to the purpose of the call only after a period of time has elapsed.
C. use the listener’s time efficiently by sticking to the point.
D. get the point across even if it requires interrupting the speaker.
E. get the point across even if it requires being discourteous.
The _____ approach is best when a message is likely to evoke a positive response from
the reader.
A. roundabout
B. direct
C. mixed
D. ambiguous
E. passive
Which of the following is true of informal workplace talking?
A. Most people are aware of the need to improve their talking ability.
B. Voice quality refers to a set of voice behaviors that gives each person a unique voice.
C. All people with effective informal talking skills have the same style.
D. The larger a person’s vocabulary, the more word choices he or shehas.
E. Adaptation refers to the pitch and resonance of the sounds a speaker makes and the
sounds an audience hears.
Which of the following is true about external-operational communication?
A. It includes the orders and instructions that supervisors give to their employees.
B. It includes a business’s communication with its vendors.
C. It includes the personal interaction between employees of a company.
D. It includes the informal interaction between the supervisor and the subordinates.
E. It includes the formal communication between the members of a functional group.
Why is it important to take minutes during meetings?
Briefly describe how to present bad news positively.
What is an experiment? How is it useful for researching a business problem?
Rewrite the following sentences using the correct idioms.
i) Compose sentences in accordance to the rules specified.
ii) My car is different than her car.
Explain the predominance of thedirect order.
Why is it important to adapt your message to the intended readers’ situation?
In the context of the placement of the topic sentence, which is the most commonly used
paragraph arrangement in business communication?
Define and explain the importance of you-viewpoint in a business message. With an
example, show how the use of you-viewpoint and we-viewpoint is not defined only by
the use of second-person pronouns.
How should one word the closing in a refusal letter?