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The values that convey an organization's culture and are widely accepted throughout the
organization are known as ________.
A) foundational values
B) core values
C) shared values
D) institutional values
E) unique values
Dispatch Heroes Inc. is a medium-sized logistics company. The management is facing
tough times as the workers are dissatisfied and are engaging in a number of deviant
workplace behaviors such as stealing, undue socializing, and tardiness. The
management is considering enforcing several restrictions to curb these
counterproductive behaviors. What would be a better way to deal with such forms of
workplace deviance?
A) Employers must take corrective action to stop the unwanted activities.
B) Employers should attack the source of the problem, i.e., the dissatisfaction.
C) Employers must introduce surveillance to ensure smooth flow of work.
D) The management must suspend employees who engage in deviant workplace
behaviors.
E) The management must restrict the activities that adversely affect productivity.
Which of the following is not an example of stories?
A) how the new standard operating procedures will be implemented
B) how the founders started the company
C) how the workforce grew from three to three hundred in one year
D) how the company had to cut one thousand employees last year
E) how one of its post popular products was invented
Leon Festinger argued that ________ follow(s) ________.
A) behavior; job satisfaction
B) behavior; attitude
C) attitudes; behavior
D) attitudes; job satisfaction
E) job satisfaction; behavior
Alex has a new idea for a way to cut costs in his department, but he is not willing to
share his idea with his boss because the last department head that tried new cost cutting
methods was recently fired because the new methods could not achieve expected
results. Based on the example, how can Alex's company improve the culture to create
innovation?
A) flatten the organizational structure
B) reward both successes and failures
C) increase the resources in Alex's department
D) encourage communication between various departments
E) conduct team building activities
During the "design" step of appreciative inquiry, participants ________.
A) find a common vision of how the organization will look in the future
B) use information from the discovery phase to speculate on possible futures
C) identify the organization's strengths
D) recount times they felt the organization worked best
E) write action plans and develop implementation strategies
You notice that members of the janitorial staff are low skilled and are suffering from
overroutinization of their work. They are most likely to be motivated by ________.
A) employee stock options
B) skill-based pay plan
C) job rotation
D) merit-based pay plans
E) gainsharing
What are the three primary determinants of behavior in organizations?
A) profit structure, organizational complexity, and job satisfaction
B) individuals, profit structure, and job satisfaction
C) individuals, groups, and job satisfaction
D) groups, structure, and profit structure
E) individuals, groups, and structure
Evidence indicates people in different countries tend to prefer different power tactics.
Chinese managers prefer ________.
A) rational persuasion
B) exchange
C) ingratiation
D) coalition
E) inspirational appeals
Which of the following statements is true regarding the rational decision-making
model?
A) The rational decision-making model takes into consideration the limited
information-processing capability of individuals.
B) Rational decision-making models involve constructing simplified models that extract
the essential features from problems without capturing all their complexity.
C) The rational decision-making model involves satisficing; seek solutions that are
satisfactory and sufficient.
D) The rational decision-making model assumes that an individual is able to identify all
the relevant options in an unbiased manner.
E) The rational decision-making process is an unconscious one created from distilled
experience.
Sandy, Gale, and Marylou are on the board of directors for an area non-profit
organization. At a recent meeting, guest David delivered a rousing speech on how group
leadership is often too complex and that non-profits could often be better served by a
CEO and no board of directors. Sandy emphatically disagreed with David stating that
not having the board could open the organization up to massive levels of corruption.
Gale agreed with David and feels that maybe the organization might do better if only
one of the ladies were in charge, mainly herself. Marylou chose not to comment on the
matter, thus leading Sandy to assume that she agreed with her. It could be said that
Sandy and Gale are suffering from ________.
A) groupthink
B) groupshift
C) group polarization
D) both A and B
E) all, A, B, and C
When you begin to notice things that are not as per your expectation, you are in the
________ stage of socialization.
A) orientation
B) prearrival
C) encounter
D) metamorphosis
E) post-arrival
Your organization has recently started using group decision making. You are most likely
to observe that ________.
A) group decision making is slower than individual decision making
B) group decision making leads to decreased acceptance of the solution
C) groups generate less information and knowledge than individuals
D) group decisions are less creative than individual decisions
E) group decisions are more accurate than the judgments of the most accurate
individual in the group
With reference to John Holland's personality-job fit theory, people belonging to the
________ type prefer verbal activities in which there are opportunities to influence
others and attain powers.
A) realistic
B) conventional
C) artistic
D) enterprising
E) investigative
