d) do not reject the null hypothesis
1
2
e) do nothing
Brian Vanecek, VP of Operations at Portland Trust Bank, is evaluating the service level
provided to walk-in customers. Accordingly, his staff recorded the waiting times for 45
randomly selected walk-in customers, and calculated that their mean waiting time was
15 minutes. If Brian concludes that the average waiting time for all walk-in customers
is 15 minutes, he is using a ________.
a) a range estimate
b) a statistical parameter
c) an interval estimate
d) a point estimate
e) an exact estimate
BigShots, Inc. is a specialty e-tailer that operates 87 catalog Web sites on the Internet.
Kevin Conn, Sales Director, feels that the style (color scheme, graphics, fonts, etc.) of a
Web site may affect its sales. He chooses three levels of design style (neon, old world
and sophisticated) and randomly assigns six catalog Web sites to each design style.
Analysis of Kevin’s data yielded the following ANOVA table.