______________ refers to efforts to create designs and applications of technology to
develop new products, while ______________ refers to efforts to improve the
efficiency of organizational systems such as manufacturing and operations.
A. Radical innovation; incremental innovation
B. Breakthrough innovation; instrumental innovation
C. Product innovation; process innovation
D. Product innovation; service innovation
Mary Stinson was required to take over a project after the entire team left the company.
She was able to reconstruct what the team had accomplished through reading e-mails
exchanged by the members of the team. This is an example of ___________.
A. inefficient use of information management
B. using explicit knowledge
C. using tacit knowledge