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According to the Myers-Briggs Type Indicator (MBTI) classification, people belonging
to the ________ type are visionaries. They usually have original minds and great drive
for their own ideas and purposes. They are skeptical, critical, independent, determined,
and often stubborn.
A) ESTJ
B) INTJ
C) ENTP
D) ISTJ
E) ESFP
Labor and management at DJ Trucking cannot agree upon a contract for the truck
drivers. The drivers are threatening to strike, and management knows that such a strike
would be very costly. Each side contends that they are bargaining fairly, but no
agreement seems to be possible. Both sides agree that they are competing over a fixed
amount of resources. Each side feels that what one side wins, the other loses. Based on
this information we can say that the two sides are engaged in ________.
A) conciliation
B) distributive bargaining
C) mediation
D) integrative bargaining
E) arbitration
As the manager of a high volume bank, you are faced daily with customers who are in a
hurry and need decidedly speedy service from the window tellers. Which of the
following would most likely cause your employees to offer the customers the service
they want while also keeping your employees satisfied with their roles?
A) pay them more
B) seek input from the tellers on how to improve their job
C) offer them flex time
D) bring donuts for the break room
E) let the tellers manage themselves
If a leader's main concern is accomplishing his/her group's tasks, the University of
Michigan studies label this leader ________.
A) employee-oriented
B) high in consideration
C) relationship-oriented
D) low in initiating structure
E) production-oriented
A satisfied workforce does not guarantee successful organizational performance. In
order to improve organizational effectiveness, managers ________.
A) must formulate strategies to attack and eliminate deviant behaviors
B) must keep track of absenteeism and turnover among the employees
C) must make jobs easier and targets achievable
D) must offer periodic salary increments
E) must try to improve employee attitudes
In the case of a team, when each member's contribution is not clearly visible,
________.
A) team efficacy tends to increase
B) team cohesiveness tends to decrease
C) motivation of the team members tends to increase
D) team members tend to decrease their efforts
E) mutual accountability of the team members tends to decrease
Which one of the following is not one of the primary ways to group jobs?
A) skill
B) customer
C) function
D) product
E) service
One issue that does seem to differ between men and women, especially when the
employee has preschool-age children, is ________.
A) preference for work schedules
B) willingness to conform
C) willingness to learn new skills
D) the ambition to excel
E) greater employee participation
Which of the following problems would an OB study be least likely to focus on?
A) an increase in absenteeism at a certain company
B) a fall in productivity in one shift of a manufacturing plant
C) a decrease in sales due to growing foreign competition
D) an increase in theft by employees at a retail store
E) excessive turnover among volunteer workers at a non-profit organization
Myriam has been a standout team member at Amohalka Consulting for several years.
She is always the first person to train new colleagues, share information, help resolve
team conflicts, and master new and modern skills. Clearly, Myriam also does what in
the organization?
A) makes individual contributions
B) seeks promotions and pay raises
C) has a low level of trust in her teammates abilities
D) both A and C
E) both B and C
Which of the following statements is true regarding the cognitive evaluation theory?
A) This theory proposes that employees inherently dislike work and must therefore be
directed or even coerced into performing it.
B) This theory hypothesizes that extrinsic rewards will reduce intrinsic interest in a
task.
C) This theory is also called motivation-hygiene theory.
D) This theory is based on three needs: need for achievement, need for power, and need
for affiliation.
E) This theory states that the factors that lead to job satisfaction are separate and
distinct from those that lead to job dissatisfaction.
________ is defined as a process that begins when one party perceives another party
has or is about to negatively affect something the first party cares about.
A) Problem solving
B) Assessment
C) Conflict
D) Negotiation
E) Collective bargaining
Diane Marshall is an office manager. Her awareness of her own and others' emotions is
almost nil. She's moody and unable to generate much enthusiasm or interest in her
employees. She doesn't understand why employees get upset with her. She often
overreacts to problems and chooses the most ineffectual responses to emotional
situations. Diane has ________.
A) high self-serving bias
B) low emotional dissonance
C) low confirmation bias
D) high cognitive dissonance
E) low emotional intelligence
________ communication flows to a higher level in the group or organization.
A) Horizontal
B) Downward
C) Lateral
D) Upward
E) Grapevine
Employees at Acme Express are dissatisfied with the working conditions, salary, and
the general attitude of the management. Mark, Susan, and Toni are good friends who
work at Acme, yet each seems to be reacting differently to the problems at work. Toni
has decided that she'll just get a new job and get away from the problem. Toni is dealing
with her dissatisfaction through ________.
A) exit
B) voice
C) loyalty
D) neglect
E) acceptance
In case of distributive bargaining, the ________ point marks the lowest outcome that is
acceptable-the point below which the party would break off negotiations rather than
accept a less favorable settlement.
A) resistance
B) tolerance
C) target
D) focal
E) clarification
