One good way of setting up one’s strategy to make an adjustment refusal is by never
beginning on a point of common agreement as it dilutes the main point.
In terms of the use of time as a type of nonverbal communication, polychronic people
tend to view time as linear and always moving ahead.
A technique of good report writing is to bring to life the contents of your report by
using passive-voice verbs as much as possible.
The best organizational pattern for a persuasive message is to say what you want your
readers to do right away and then use the rest of the message to support your point.
Secondary research produces new information through the use of surveys.
Users can only move text in Word by cutting and pasting.
Google is the only search tool that covers the entire Web.
In all forms of the stacked bar or column chart, the differences in bar or column lengths
lend meaning to the chart.
In presentations of technical topics to technical audiences, one can skip the
attention-gaining opening.
Solving a communication problem is typicallya linear process.
Which of the following is a feature not offered by Microsoft Word 2010?
A. Equation builder
B. Quick parts
C. Cloud computing
D. Digital signature
E. Smart Art
Which of the following statements is true of the components of long, formal reports?
A. When your investigation makes heavy use of published sources, you normally
include either footnotes, a bibliography, or both.
B. The executive summary reviews only the highlights of the report.
C. The ending summary reviews the entire report, usually from the beginning to the
end.
D. The ending summary is more complete than the executivesummary.
E. As a rule, the appendix should include the charts, graphs, and tables that directly
support the report.
Which of the following guidelines should be followed when writing an effective
message containing good-news?
A. The message should use the indirect approach of organizing the content.
B. The entire objective should be contained in a sentence at the beginning of the
message.
C. The prefatory part of the message must be kept brief with focus on the real message.
D. The objective or main part of the message should be reserved for the ending.
E. The message should use the we-viewpoint instead of the you-viewpoint.
Which of the following statements is true about letter reports?
A. They should use onlythe direct order.
B. They should use only the indirect order.
C. They use either the direct order or the indirect order.
D. Letter reportsin the indirect order always use a subject line.
Which of the following is true of writing negative announcements that maintain
goodwill?
A. Bad news should be given directly to prevent surprising or angeringreaders.
B. Bad news should be stated positively but clearly.
C. The negative announcement should not start with a buffer.
D. Readers should not be offered any alternative solutions.
E. Readers should not be given any justification for the negative announcement.
Which of the following is detrimental to the success of an unsolicited proposal?
A. Constructing your proposal in the format of asales message
B. Building your credibility throughout the proposal
C. Making prior contact with those who will be evaluating your proposal
D. Using the indirect method and mentioning your main point at the end
E. Using the format that is conventional among those who will be reading your proposal
Which of the following is true of tables?
A. The zero symbol is typically used to indicate unavailable data in a table.
B. Column totals are typically placed at the side of each column in a table.
C. Unlike graphs and charts, which are actually textual visuals, tables are true visuals.
D. It is an orderly arrangement of information in rows and columns.
E. Tables that contain both rows and columns must either use row heads or column
heads but never both.
Sandra has to write a routine inquiry message seeking information about a possible
venue for the company’s annual employee-recognition banquet. Which of the following
will bethe most effectiveopening to her routine inquiry message?
A. We would like to have some information about your banquet facilities.
B. We need some information regarding your banquet facilities.
C. Will you please answer the following questions about your banquet facilities?
D. As we are getting ready for our annual employee banquet, we need information
about your banquet facilities.
E. Your banquet facilities appear to be just what we need.
Which of the following sentences is most positively worded?
A. Jell yogurt has nine grams of fat per serving.
B. Jell yogurt is ninety five percent fat free.
C. Jell yogurt does not contain more than nine grams of fat per serving.
D. Jell yogurt is not fully fat free.
In the proofreading stage of the writing process you are most likely to:
A. examine the relevancy of your content.
B. choose the right channel for transmission.
C. analyze your audience.
D. select an appropriate medium for delivering your message.
Which of the following sentences uses technical words?
A. The children are playing in the garden.
B. The children were upset when the dog destroyed their toy.
C. He was killed in a road accident.
D. It is advisable to invest in an annuity.
E. Several students attended the meeting.
Elise has just finished drafting a document on Word 2010. She realizes that she has
misspelled the word “technology” as “tecnology” throughout the document. Which of
the following will help Elise easily correct this error?
A. Using the Ctrl+F command
B. Using the Ctrl+H command
C. Using the Ctrl+B command
D. Using the CTRL+SHIFT command
E. Using the CTRL+C command
In terms of nonverbal communication, monochronic people tend to:
A. be more flexible with respect to schedules.
B. take deadlines casually.
C. view time as linear and always moving ahead.
D. have an indefinite view of time.
In terms of finding employers, _____ are commonly used to place experienced people
in executive positions.
A. headhunters
B. job counselors
C. prospectors
D. personal search agents
E. personal contacts
Which of the following is true about source acknowledgments?
A. Source acknowledgments must always specify the who, what, where, when, and why
of the five Ws.
B. Source acknowledgments are similar to talking headings which give a reader the
main message of the visual.
C. Source acknowledgments, by convention, are typed in title case.
D. Source acknowledgments are keyed to the part that they explain by means of a
superscript number or symbol.
E. Source acknowledgments are the bottom-most components of a visual.
Which of the following is the best strategy when setting up the negative news in an
indirect-order message?
A. Your strategy should include a message which does not cushion the negative point.
B. Your strategy might be to explain the fairness of a certain action.
C. Your strategy should include direct delivery of the message without explanation.
D. Your strategy might be to use a blunt manner of explaining where the reader went
wrong.
E. Your strategy must be tonever offer an alternative solution.
David is the sales manager at a small firm. He wants a visual to compare the monthly
sales figures of his subordinates, Sylvia and Mike, for the last six months. Which of the
following charts best suits David’s purpose?
A. Gantt chart
B. Clustered bar chart
C. Organization chart
D. Flowchart
E. Decision tree
Which of the following sentences avoids the adjective-adverb confusion?
A. I must work hardly.
B. John felt badly.
C. She drove fastly.
D. She filed the records quick.
E. He is an early riser.
When using standardized forms for periodic reports, you should consider developing a
template _____ with your word processing software as it would fill in all the standard
parts for you, pausing to let you fill in the variable information.
A. micro
B. merge document
C. progress report
D. macro
E. problem-solving report