When setting up a compensation plan for salespeople to encourage them to service
accounts, a ________ plan is the best choice.
A) straight commission
B) combination
C) straight salary
D) merit
The first step to create general guidelines for conducting any job analysis is to:
A) determine the uses of the job analysis.
B) select the jobs to be analyzed.
C) gather job-related information.
D) interview the job incumbents.
According to ADA guidelines, employers have the right to:
A) ask job candidates if they have AIDS.
B) test job applicants for HIV before making an employment offer.
C) test job applicants for HIV after an employment offer has been extended.
D) refuse to make reasonable accommodations for employees with HIV or AIDS.
Additional Case 14.2
Gloria, an employee at Hamilton Resources, which is a unionized company, has
performance and absenteeism problems. Gloria’s manager, Dean, wants to fire her
immediately. As the HR manager at Hamilton, you explain to Dean that he needs to try
to improve the employee’s performance first and save termination as a last resort.
Sometime later, the CEO asks you to review and update the firm’s employee discipline
process. He wants to give employees as much responsibility for their own performance
improvement as possible. He is also willing to invest in management training to ensure
the best and most fair process. As HR manager, you will be responsible for training
managers on the new discipline process.
Refer to Additional Case 14.2. If Dean had fired Gloria immediately, the action would
most likely be considered:
A) a violation of due process.
B) an example of progressive discipline.
C) a violation of Gloria’s residual rights.
D) in compliance with Gloria’s union contract.
The major form of entry-level training in Europe is:
A) classroom.
B) computer based.
C) apprenticeships.
D) job rotation.
Which organizational challenge has the most significant impact on a firm’s competitive
advantage?
A) Controlling costs
B) Overseeing expatriation
C) Developing joint ventures
D) Establishing a corporate culture
Stacey notes that her firm is risk averse, operates with a flexible, delegating
management style, and is outwardly focused. Stacey’s observations describe which
organizational characteristic of a company?
A) The firm’s market posture
B) The firm’s organizational structure
C) The firm’s management philosophy
D) The organization’s overall personality
Mentoring programs:
A) are popular but typically unsuccessful.
B) are best when a formalized process.
C) make a real difference in careers.
D) develop during orientation.
Which type of job analysis is often used to develop a performance appraisal?
A) Position analysis questionnaire
B) Critical incident technique
C) Methods analysis
D) Hay plan
Additional Case 4.3
Your retail company has 80% of its stores located in downtown metropolitan areas.
Your biggest stores are in communities where minorities represent 60% of your
customers. Your middle-management team has been changing over time so that 50% of
your managers are women and about 30% are ethnic minorities. A significant number of
your hourly employees, about 35%, have served over 20 years in their respective stores
and many are over 40 years of age. Top management feels that African-Americans are
under-represented in the hourly workforce and in middle management. They want HR
to initiate an aggressive recruitment process to address the situation.
Hispanics are the biggest minority group, besides women, in your workforce. In a
discussion about where the company should target its diversity program, the CEO
explains she wants to implement a training program for managers to raise their
sensitivity to minorities, especially Hispanics. She also notes that there are no disabled
persons in the workforce and very few Asian-Americans. Carlos, the VP of facilities,
notes that he has accommodated all the Asian-American employees he can in his MIS
and facility support services. He also argues that he only has about $10,000 in his
budget for reorganizing display space in the stores to accommodate disabled employees
and that this amount probably isn’t sufficient to accommodate a disabled employee.
Refer to Additional Case 4.3. Which of the following would most likely help women at
the firm advance their careers?
A) Affirmative action quotas to increase available positions
B) Education programs to raise their technical skills
C) Senior mentors to provide strategic guidance
D) Communication policies to minimize offenses
Refer to Additional Case 13.2. What is the primary problem with the comments about
employee attitude surveys?
A) A third party would most likely skew the results of the surveys and raise legal issues.
B) Employee answers may be dishonest if they are unaware of the survey’s purpose.
C) An appeals system must be developed before gathering employee information.
D) The information should be used only for decisions about employee discharges.
The ________ holds that employers are not held liable for an employee’s injuries when
the negligence of another employee contributed to or caused the accident.
A) doctrine of contributory negligence
B) fellow-servant rule
C) general duty provision
D) “no-fault” rule
The use of local nationals as managers in foreign subsidiaries will most likely:
A) act as a disincentive to local morale and motivation.
B) create problems of adaptability due to the lack of cultural flexibility.
C) lead to the postponement of difficult local decisions until they are unavoidable.
D) lead to increased government restrictions regarding transfers, salaries, and taxes.
According to the WARN Act, which of the following must provide warning of an
impending layoff?
A) All federal contractors
B) All employers regardless of size
C) Any employer laying off more than 25 workers
D) Any employer with more than 100 employees
A biodata form is a type of:
A) ability test.
B) psychological test.
C) reference check.
D) application form.
Which of the following would most likely be considered a breach of good faith in labor
contract negotiations?
A) The union uses distributive bargaining.
B) The parties do not negotiate permissive bargaining topics.
C) The negotiations take place at the employees’ place of business.
D) One party does not give the other party a 60-day notice of termination of the labor
agreement before it expires.
All of the following are legally required benefits EXCEPT:
A) paid time off.
B) Social Security.
C) workers’ compensation.
D) unemployment insurance.
Which company cited in your text trains its managers in how to spot and respond to
domestic violence?
A) Liz Claiborne
B) United Airlines
C) Microsoft
D) United Parcel Service