One of the ethical issues that is exacerbated by operating in an developing countries is
that the host nation’s citizens often do not understand the technology being used, nor do
they recognize its potential dangers.
Answer:
Current approaches seem to marginalize business and trade associations.
Answer:
Because of the difficulty in coordinating the effort, grassroots lobbying is no longer
used extensively.
Answer:
The hole in the ozone layer was caused primarily by CFCs.
Answer:
The Food and Drug Administration grew out of the work of one man.
Answer:
The main reason that Morgan Stanley employees fared so well in the 9/11 attacks on the
World Trade Center was the company’s preparation for terrorist attacks.
Answer:
The forces that most often come into conflict with ethics in a business setting are
economic and social.
Answer:
Some employers are requiring that their new hires sign contracts that waive their right
to sue the firm and accept mandatory arbitration to settle disputes.
Answer:
Leadership is the primary factor in improving an organization’s ethical climate.
Answer:
The major reason that health and welfare is one of the largest categories of business
giving is the huge amount donated to programs for needy children.
Answer:
The steps of the strategic management process are most effective if done sequentially in
the order specified in the textbook.
Answer:
The ozone layer is in depletion.
Answer:
Corporate social performance emphasizes the financial results of what the firm hopes to
accomplish.
Answer:
As environmental uncertainty increases, firms tend to increase their buffering and
bridging activities.
Answer:
Companies use technology through the use of cookies and spam to invade consumer
privacy.
Answer:
One study estimates that passive smoke was responsible for 2,400 lung cancer deaths,
in one year, in the United States.
Answer:
Because stakeholder challenges usually contain a risk of damage to the firm, they are
given more attention than stakeholder opportunities in the textbook.
Answer:
The primary ethical argument in favor of drug testing is the responsibility companies
have to their employees and the public to provide safe workplaces, secure asset
protection, and safe places in which to transact business.
Answer:
Business support for the arts has been increasing.
Answer:
Deforestation occurs only in less developed countries (LDCs).
Answer:
Hazardous wastes can be generated by manufacturing processes or they can simply
result from discarded commercial products, like cleaning fluids or pesticides.
Answer:
Transparency International’s Corruption Perception Index (CPI) has historically been
highest in underdeveloped countries.
Answer:
The Truth in Lending Act requires all suppliers of consumer credit to fully disclose all
credit terms and to permit a 3-day right of rescission in any transaction involving a
security interest in the consumer’s residence.
Answer:
The categories of recipients to whom corporations give remain stable over time.
Answer:
Ethics audits are designed to uncover acts that violate the firm’s code of conduct.
Answer:
Public affairs management focuses on the formalization and institutionalization of
corporate public policy.
Answer:
The stages of the issues management process are easily separable; thus each can be
assigned to a specialist with the public affairs office.
Answer:
The revolution in biotechnology is a result of DNA research.
Answer:
Issues management is a process by which a firm deals with its most important
stakeholders’ demands.
Answer:
Governments have been faster than corporations in instituting protections for
transgender employees.
Answer:
Product liability is a major issue in all countries.
Answer:
Which country releases 3.3 billion tons of carbon dioxide each year due to
deforestation?
A.Russia
B.Indonesia
C.the United States
D.less developed countries
Answer:
The scorecard approach, in which operating managers can see that their efforts have
helped to avoid or prevent problems, is one way to
A.make public affairs truly relevant.
B.help managers develop a sense of ownership of public affairs thinking.
C.make it easy for the managers to use public affairs thinking.
D.show how public affairs makes a difference.
Answer:
The body of methodologies and techniques for achieving quality that focuses on the
number of defects is called
A.Seven Standards.
B.Six Smith.
C.Six Sigma.
D.Seven Severance.
Answer:
Warranties were originally used by manufacturers to
A.help sell their products.
B.differentiate their products from those of competitors.
C.improve the image of their products.
D.limit the length of time they were responsible for products.
Answer:
Which of the following is a reason that corporate giving has slowed?
A.the recession of the early 1990s
B.mergers and acquisitions
C.cause-related marketing
D.all of these
Answer:
Rights provided by law are called
A.inherent rights.
B.statutory rights.
C.enterprise rights.
D.negotiated rights.
Answer:
A secondary benefit of smoke-free workplace policies is
A.lower health insurance premiums.
B.support for smokers quitting the habit.
C.increased productivity.
D.reports of cleaner and more pleasant working environments.
Answer:
The recommended strategy for nonsupportive stakeholders is to
A.monitor them.
B.defend against them.
C.involve them.
D.collaborate with them.
Answer:
Which of the following is not a category of corporate contributions programs?
A.community giving for which there is little or no expected benefit for the business.
B.gifts that support long-term strategic business goals while also meeting a critical
community need.
C.giving that benefits the business wherein the benefit is its primary motivation.
D.firms whose donations usually go to children’s programs
Answer:
Management control includes all of the following steps except
A.setting standards.
B.revising budgets.
C.comparing actual performance to standards.
D.taking corrective action.
Answer:
An individual who reports to some outside party some wrongdoing that he or she knows
or suspects his or her employer of committing is a(n)
A.informant.
B.corporate traitor.
C.whistle-blower.
D.muckraker.
Answer:
The right to be heard was listed as part of the consumer’s Magna Carta because
A.consumers should have a say in a store’s hours of operations.
B.many consumers felt that they could not effectively communicate their desires and
grievances to businesses.
C.everyone wants to feel that others listen to them.
D.because business has refused to listen to customers.
Answer:
Which of the following is not an activity engaged in by the Food and Drug
Administration?
A.analysis
B.promotion
C.surveillance
D.correction
Answer:
Managers can use crisis management in the environmental area by focusing on:
A.Prevention
B.Contingency plans
C.all of these
D.none of these
Answer:
One of the few places in which guidelines for the handling and use of information exists
is
A.the state of Maryland.
B.the health care field.
C.the consumer credit industry.
D.Japan.
Answer:
Methods of providing due process for employees outside of the legal system are called
A.arbitration.
B.mediation.
C.adjudication.
D.alternative dispute resolution.
Answer:
Which of the following is not a method that government uses to influence business?
A.lobbying
B.taxation
C.regulation
D.industrial policy
Answer:
Segments of business’s macroenvironment include all of the following except
A.the social environment.
B.the natural environment.
C.the economic environment.
D.the political environment.
Answer:
Information that provides potential purchasers with enough information to make the
best choice among the options available is
A.adequate.
B.ambivalent.
C.minimal.
D.realistic.
Answer:
Major institutions in a pluralistic, special-interest society will inevitably receive
A.praise.
B.special favors.
C.scrutiny and criticism.
D.tax advantages.
Answer:
The fact that advertising can increasingly be found everywhere is referred to as
A.the consumer culture.
B.expanding markets.
C.ad creep.
D.evolutionary marketing.
Answer:
Hazardous wastes can include all the following except
A.solids.
B.food.
C.contained gases.
D.sludges
Answer:
Which of the following is a criterion for The Conference Board’s Ron Brown Award for
Corporate Leadership?
A.membership in the Fortune 500
B.never having been fined by the Environmental Protection Agency
C.offering broad potential for social and economic benefits for U.S. society
D.membership in The Conference Board
Answer:
The critical factor in the success of codes of conduct is
A.who wrote the document.
B.giving employees the chance for feedback before the document is adopted.
C.whether or not the codes become “living documents.”
D.the level of precision in defining what is unacceptable behavior.
Answer:
Questions about business ethics can be asked at any of the following levels except
A.individual.
B.organizational.
C.economic.
D.global.
Answer:
The “third sector” is composed of
A.schools.
B.non-profit organizations.
C.churches.
D.households.
Answer:
The number of oil spills reported worldwide in a typical year is
A.very small.
B.about 100.
C.under 5,000.
D.around 14,000.
Answer:
The standard of judicial rule that requires that the policy under review must meet a
compelling government interest and must be narrowly tailored to meet the policy
objectives is called
A.strict interpretation.
B.strict scrutiny.
C.strict construction.
D.strict standard.
Answer:
Outplacement services seek to
A.minimize the severance costs to workers.
B.place displace workers in other jobs within the same company.
C.provide employee benefits to displaced workers for at least one year.
D.minimize cost and disruption to the company and maximize benefits to the displaced
workers.
Answer:
A nonhuman species (such as the spotted owl) that holds a direct stake in a firm is
called a
A.primary social stakeholder.
B.secondary social stakeholder.
C.primary nonsocial stakeholder.
D.secondary nonsocial stakeholder.
Answer:
Governmental regulations that seek to further societal objectives are examples of
A.social regulation.
B.economic regulation.
C.environmental control.
D.central planning.
Answer:
Issues often keep
A.their own resolutions.
B.crisis plans living.
C.ethical dilemmas that affect just the company.
D.positive financial impacts.
Answer:
Gross national product, inflation, interest rates, and unemployment rates are included in
a firm’s
A.social environment.
B.economic environment.
C.political environment.
D.technological environment.
Answer:
The part of corporate social responsibility that focuses on fair prices and profits is
A.economic.
B.legal.
C.ethical.
D.philanthropic.
Answer:
The authors of the textbook lay the primary responsibility for business’s problems on
the media.
Answer:
Provide a short answer to each of these questions. Be sure to fully explain your
answer.
Explain the role that television plays in creating a climate critical of business.
Answer:
Utilize the knowledge you have gained to respond to the following essay questions.
Your answers should state your position and use logical arguments and content
from this and other chapters in the textbook to support it.
The two most widely used global standards are the UN Global Compact and the Caux
Roundtable Principles. Compare and contrast the two for their approach to human,
labor, and environment rights.
Answer:
Provide a short answer to each of these questions. Be sure to fully explain your
answer.
What are the answers to our overuse of nonrenewable energy resources?
Answer:
Provide a short answer to each of these questions. Be sure to fully explain your
answer.
Law judge Roy Pearson and Jack Cline have both experienced issues of product
liability according to the text. What is the double-edged sword of tort reform?
Answer:
Provide a short answer to each of these questions. Be sure to fully explain your
answer.
Stakeholders present both opportunities and challenges to the firm. Why does the
textbook choose to focus only on the challenges?
Answer:
Provide a short answer to each of these questions. Be sure to fully explain your
answer.
The authors discuss the rights movement as a contributing factor in the climate that is
critical of business. What are “rights?”
Answer:
Utilize the knowledge you have gained to respond to the following essay questions.
Your answers should state your position and use logical arguments and content
from this and other chapters in the textbook to support it.
Lawrence Kohlberg found that most adults never get to the third level of moral
development. What implications for management does this observation have?
Answer:
Provide a short answer to each of these questions. Be sure to fully explain your
answer.
According to the textbook, Dow Chemical, which bought Union Carbide in 2001, is
still subjected to claims by the survivors of the Bhopal disaster. Based on your
understanding of the incident and its aftermath, determine whether or not Dow should
continue to be liable to the victims of Bhopal.
Answer:
Provide a short answer to each of these questions. Be sure to fully explain your
answer.
Delineate the arguments for and against the practice of cause-related marketing.
Answer:
Provide a short answer to each of these questions. Be sure to fully explain your
answer.
A major factor in support of stakeholder management is stakeholder culture. Explain
how various cultures impact stakeholder management.
Answer:
Provide a short answer to each of these questions. Be sure to fully explain your
answer.
Compare and contrast the strategic, multifiduciary, and synthesis approaches of
stakeholder management.
Answer:
Provide a short answer to each of these questions. Be sure to fully explain your
answer.
Review the policy guidelines for ensuring employees’ right of privacy in the workplace.
Answer:
Provide a short answer to each of these questions. Be sure to fully explain your
answer.
Describe the range of duties covered by due process.
Answer:
Provide a short answer to each of these questions. Be sure to fully explain your
answer.
The authors state that more often than not individuals think about a moral situation
briefly, and then go with their instincts. Do you agree with this characterization of
moral judgment? What evidence can you provide to support your position?
Answer:
Utilize the knowledge you have gained to respond to the following essay questions.
Your answers should state your position and use logical arguments and content
from this and other chapters in the textbook to support it.
Regulation imposes new costs on business, including direct, indirect, and induced costs.
Which type of additional cost is most important to consider in the regulation process?
Answer:
Provide a short answer to each of these questions. Be sure to fully explain your
answer.
Interpret the authors’ statement that “many business people go through life deluded by
the illusion of objectivity.”
Answer:
Utilize the knowledge you have gained to respond to the following essay questions.
Your answers should state your position and use logical arguments and content
from this and other chapters in the textbook to support it.
Given today’s scare among consumers of frequent recalls with products subject to create
great danger, how will FDA’s role change?
Answer:
Provide a short answer to each of these questions. Be sure to fully explain your
answer.
Describe UPS’s success in volunteer programs.
Answer:
Provide a short answer to each of these questions. Be sure to fully explain your
answer.
What group(s) did Congress originally intend to be the primary participants in the
Consumer Product Safety Commission’s decision making process? Was that the “right”
stance? What has happened to that stance in recent years?
Answer: