The most frequent cause of sentence fragments is the use of a subordinate clause as a
sentence.
Writers are not ethically bound to present data and visuals in a way that enables readers
to interpret them easily and accurately.
This example illustrates faulty parallelism. Jake likes fishing and reading books.
Unsolicited proposals should resemble a sales message.
The subject line of a sales message should typically contain sensational words.
When information is presented using a visual, it doesn’t have to be supplemented with
writing or speaking.
It is mandatory for every paragraph in a business report to have a topic sentence.
Informal conversation is a systematic process of investigation.
One of the drawbacks of Microsoft Outlook is that it does not include an electronic
calendar.
Which of the following is true about collaborative writing tools?
A. Asynchronous tools are typically used for same-place collaboration.
B. Synchronous tools are typically used for anyplace collaboration.
C. Collaborative writing tasks occur very rarely in businesses.
D. Most businesses have very similar collaborative writing tasks.
E. They are not free of cost.
In terms of the nature of listening, which of the following is true of remembering?
A. A person’s ability to remember is solely dependent on their ability to sense words.
B. Most people remember casual conversations for several days.
C. Filtering messages enable a personto remember every detail.
D. People forget most of the message in formal oral communications such as speeches.
E. It is a fact that everybody has the same ability to remember details.
Which of the following is an example of an external proposal?
A. An email from an employee to an organization’s CEO regarding unethical practices
in the company
B. An email from the founder of an organization to the general public denying a charge
of defrauding investors
C. An email from an employee to his manager stressing the requirement for additional
labor from external agencies for a project
D. An email from the HR manager of technology firm to their finance department
containing the pay structure of new employees
E. A memofrom an employee to her manager requesting forSix Sigma training
Which of the following statements is best to begin an indirectclaim message?
A. “You must respond to my problem as you have repeatedly disappointed me.”
B. “I would like to put forth a very serious complaint against your services.”
C. “We received the FedEx parcel of our garden mower on 24 December, 2012.”
D. “Based on my previous experience with your terrible services, I demand a refund
this time.”
_____ are simple tables, usually with column heads and sometimes with rules and
borders.
A. Scatter plots
B. Histograms
C. General-purpose tables
D. Special-purpose tables
E. Text tabulations
Which of these sentences best meets the requirements of good business writing?
A. Lee’s payment in January was in the amount of $300.
B. Lee paid $300 in January.
C. Lee’s January payment was for $300.
D. Three hundred dollars was paid by Lee in January.
E. The $300 January payment was made by Lee.
Which of the following statements is true about text messaging?
A. The writing in a text message is the same as other traditional forms.
B. A text message is not restricted by a fixed number of characters.
C. Text messaging is also called mass messaging system.
D. Text messaging has led to the creation of many abbreviations.
E. Text messaging isdifferent from other communication forms as it focuses on the
sender and not the receiver.
You can help give your documents a courteous effect by:
A. refraining from using the conversational language.
B. using the we-viewpoint instead of the you-viewpoint.
C. preaching to the reader.
D. refraining from blaming the reader.
E. refraining from personalizing a message for a reader.
Which of the following is true about the formal network of an organization?
A. The formal channel includes the upward movement of information in an
organization.
B. The formal channel does not include the downward movement of information in an
organization.
C. The formal channel does not include the lateral movement of information in an
organization.
D. The formal channel chiefly comprises all the personal communications within an
organization.
E. The formal channel chiefly comprises all the personal communications between an
organization and its regulatory agents.
Which of the following is an example of external-operational communication?
A. Discussions that senior management holds to determine the goals and processes of
the business
B. The orders and instructions that supervisors give employees about dealing with
angry customers
C. Advertisements that companies put up on their websites for the general public
D. The reports that employees prepare concerning sales, production, inventories,
finance and maintenance
E. The messages that employees write to their supervisors regarding the progress of
their work
Which of the following is true aboutacknowledgements?
A. They can do away with the you-viewpoint.
B. They restrict the use of informal language.
C. They let people know the status of their orders.
D. Their primary function is to help build goodwill.
E. They typically begin with bad news and conclude with good news.
Which of the following is true of oral and written reports?
A. It is often acceptable to use a less formal style in oral reports.
B. Readers of a written report cannot control the pace of the communication.
C. Listeners of an oral report can pause or stop as they choose.
D. Typography is a verbal cue that can help listeners follow an oral report.
E. Good presenters of oral reports never use handouts or other written material.
For communicating successfully across cultures, you should:
A. use yes/no questions often in conversations.
B. use double questions often in conversations.
C. talk slowly and enunciate each word.
D. use negative questions in conversations for emphasis.
E. use colloquial words.
Rewrite the following sentences without slang and business clich©s.
i) We are not able to assist you at this point in time.
ii) I’m certainly not going to throw you under the bus.
Why shouldn’t visuals be placed in an appendix?
Describe the outlinefor the general plan for refused requests.
Consider a situation that a customer has written to complain about the poor service at
the restaurant you are managing. You are aware that the problem occurred because two
of the waiters had not turned up on that day, and you try to remedy the problem by
offering a special discount on her next visit. Compose a message that emphasizes the
positive and de-emphasizes the negative and is likely to build goodwill with a reader.
How do speech recognition softwares work?
Discuss the impact of negative words in business messages.