According to the theory of constraints, it is wrong for manufacturers to try to match
capacity with demand by attempting to balance capacity across a sequence of processes.
Unbalanced capacity is better.
A characteristic of a well-designed service system is that it manages the evidence of
service quality in such a way that customers are aware of the value of the service
provided.
Core service providers integrate tangible goods into their product.
The principal element of the overall layout of a hospital is the nursing station, which is
the area support staff work from.
When a patient has diverse symptoms that require treatment by several different
medical specialties, the most severe symptom is identified and treated first by a
specialist, the next most severe symptom treated second by a different specialist, and so
forth until all the patient’s symptoms have been addressed.