Which of the following structures works best in an uncertain organizational
environment?
a. A tight structure
b. A mechanistic structure
c. A horizontal structure
d. A functional structure
e. A vertical structure
Economic responsibility, carried to the extreme, is called the profit-maximizing view.
a. True
b. False
Being interested in computers, Jose Cohata came up with an idea of personalizing the
screen saver programs with family pictures. After trying a couple of programs, Jose
started marketing this service to neighbors and area businesses. Jose’s activities can be
described as a(n)______.
a. entrepreneurship
b. intrapreneurship
c. useless idea
d. large business
e. partnership
An expense budget lists forecasted and actual revenues of the organization.
a. True
b. False
There are two types of roles that emerge in teams. They are therole and therole.
a. task specialist, socioeconomic
b. generalists, socioeconomic
c. task specialist, socioemotional
d. generalists, socioemotional
e. socioemotional, socioeconomic
Which of the following is a contemporary approach to structural design in
departmentalization?
a. Functional
b. Divisional
c. Traditional divisions
d. Teams
e. Geographic-based
A standard for performance is included in an organization’s overall strategic plan to
compare organizational activities against.
a. True
b. False
Managers shift gears quickly and therefore, the average time spent on any one activity
is less than.
a. nine minutes
b. an hour
c. one workday
d. a half hour
e. a half day
A group of companies or individuals that invests money in new or expanding businesses
for ownership and potential profits is known as:
a. an equity financing firm.
b. franchising.
c. a venture capital firm.
d. a corporation.
e. a trade alliance.
Jenna composes an email from home to her boss to inform him that she will be late
getting to work that day. The act of composing an email involves which stage of the
communication process?
a. Selecting a channel
b. Sifting through noise
c. Providing feedback
d. Encoding the message
e. Decoding the message
Jeff is a top manager at a textile factory. He is developing a crisis plan in the event that
the company has a toxic spill or accident. Which of the following should Jeff undertake
to prepare for such a crisis?
a. Building relationships with neighboring businesses
b. Detecting signals from the natural environment
c. Polling employees on the likelihood of an environmental disaster
d. Designating a crisis management team in the event of an environmental disaster
e. Dismantling the company’s ties to the external media
Pizza Deluxe University is an in-house center and education facility that offers
broad-based learning opportunities for employees. Pizza Deluxe University would be
considered a(n)_______.
a. assessment center
b. on-the-job training center
c. orientation center
d. corporate university
e. learning community
Stereotype threat describes the psychological experience of a person who, usually
engaged in a task, is aware of a stereotype about his or her identity group suggesting
that he or she will not perform well on that task.
a. True
b. False
External and relatedness are the first two groups of needs in Aldefer’s ERG theory.
a. True
b. False
Organizing the selected data into patterns for interpretation and response is the last step
in the perception process.
a. True
b. False
Operational planning specifies plans for department managers, supervisors, and
individual employees.
a. True
b. False
Which organization originated and supports the idea of small businesses operating on a
global level?
a. GLOBE
b. EU
c. NAFTA
d. ASEAN
e. GATT
When managers ask questions such as ‘œWhat is the state of disequilibrium affecting
us?’, they are in which stage
of the managerial decision-making process?
a. Selection of a desired alternative
b. Development of alternatives
c. Diagnosis and analysis of causes
d. Recognition of decision requirement
e. Evaluation and feedback
A form of direct investment is franchising.
a. True
b. False
A foreign terrorist kidnaps your firm’s marketing VP while the VP is in the host country.
This is a harsh example of:
a. economic development.
b. infrastructure.
c. political risk.
d. international law.
e. social risk.
Riots, revolutions, civil disorders, and frequent changes in government that affect the
operations of an international company shows_______ in a country.
An OD specialist who contracts with an organization to facilitate change is called
a(n)_______ .
Explain the Big Five personality factors. Are these applicable in an international
context?
The second stage in Lewin’s change model,______, occurs when individuals
experiment with new behavior and learn new skills to be used in the workplace.
One of the roles that a small business owner may emphasize over their counterpart in a
large organization is that of a _____.
The_______ lists planned investments in major assets such as buildings, trucks, and
heavy machinery, often involving expenditures over more than a year.
_______ can be defined as the set of key values, beliefs, understandings, and norms
shared by members of an organization.
Goals that define the outcomes that major departments must achieve in order for the
organization to reach its overall goals are known as_______ goals.