When staff personnel are viewed as suppliers and line personnel as customers, staff
personnel are performing the ________ role.
A) service
B) advisory
C) counseling
D) control
E) administrative
Many organizations implement grievance procedures to assist employees. Such
procedures are an example of ________.
A) downward communication
B) upward communication
C) collaborative communication
D) lateral communication
E) parallel communication
Which of the following theories was developed to counter the criticisms of and expand
on Maslow’s hierarchy of needs?
A) Argyris’s maturity-immaturity continuum
B) Porter-Lawler theory of motivation
C) the Vroom expectancy theory
D) Alderfer’s ERG theory
E) McClelland’s acquired needs theory
Peterson is a salesperson. He considers nonverbal feedback to be extremely important
when making a sales presentation. He can gather nonverbal feedback by ________.
A) providing the customer with visual aids instead of speaking to them
B) asking the customer to fill up a feedback form at the end of the presentation
C) repeating the message and asking for specific feedback
D) paying attention to the customer’s facial expressions and gestures
E) using sales tests and trial closes that help to assess a situation
________ is a strategy adopted by management to increase the amount of business that
an SBU is currently generating.
A) Differentiation
B) Divestiture
C) Retrenchment
D) Growth
E) Focus
________ is the strategy through which management attempts to strengthen or protect
the amount of business an SBU is generating.
A) Differentiation
B) Divestiture
C) Retrenchment
D) Growth
E) Focus
At which stage of the formal group development process do members find belonging to
the group extremely satisfying and are committed to enhancing the group’s overall
success?
A) group solidarity
B) forming
C) acceptance
D) groupthink
E) communication
________ refers to an individual’s ability to notice and be sensitive to new information
about objects, incidents, and patterns of behavior in the environment.
A) Social networking
B) Entrepreneurial opportunity
C) Entrepreneurial alertness
D) Feasibility analysis
E) Entrepreneurial risk
Carolyn joins Arbitrar Consultants as a sales trainee. Her manager sends her an e-mail
outlining her role and responsibilities and the specific tasks she will be in charge of at
the company. This is an example of ________ communication.
A) upward
B) parallel
C) downward
D) horizontal
E) lateral
The final responsibility for organizational planning rests with ________.
A) the planning department
B) the designated organizational planner
C) the shareholders
D) the chief executives
E) the first-level managers
Which of the following, if true, would most weaken Jack’s argument?
A) Other companies that have ventured into this area have met with mixed results.
B) Increased working capital can lead to a liquidity crunch for the firm.
C) The firm has not made any significant investments in the recent past.
D) The investment required is minimal and complements the company’s existing lines
of business.
E) The firm will have to overcome several entry barriers to take advantage of this
opportunity.