________ is an organization culture that reflects values that emphasize stability and
control along with an external focus.
A) Adhocracy culture
B) Clan culture
C) Market culture
D) Hierarchy culture
E) Bureaucracy culture
According to the contingency theory of leadership, ________ is the degree to which the
goals and other situational factors are outlined clearly.
A) organizational power
B) task structure
C) internal configuration
D) independence
E) position power
Which of the following did Gantt advocate in addition to Taylor’s piece-rate
compensation system for workers?
A) decentralizing authority
B) a bonus for overproduction
C) medical insurance coverage
D) mandatory employee training
E) tenure and job security
Which of the following statements is true of organization culture?
A) Organization culture ensures complete personal and corporate transparency.
B) Organization culture is conceptualized and implemented by the founders of the
organization at the time of establishment.
C) Organization culture can be characterized in an organization by describing
dimensions such as organizational norms and habits.
D) Organization culture is often wrongly confused to mean the same as the personality
of the organization.
E) Organization culture is conceptually distinct from ideas such as organizational rituals
and special language.
Three years ago, Bluebird Retail recruited a large number of employees from
nontraditional sources, to offset a cash crunch. Most of these employees were hired for
positions at lower levels in the organization. Over the past three years, the employees
have gained experience and are familiar with the running of their departments. Though
they have no management or supervisory backgrounds, the company is considering
training some of these employees for management roles. Which of the following offers
the strongest argument for this decision?
A) The company offers goods of mass appeal and caters to a wide customer base across
the country.
B) Sales have been increasing over the past quarter and Bluebird is opening more
outlets in three cities.
C) Innovation has been high and productivity has been increasing steadily.
D) Employee turnover at Bluebird Retail is at an all-time low.
E) Studies into customer satisfaction at Bluebird outlets indicate that most customers
are happy with the product line-up.
________ is an operations control activity that determines the flow of materials from
vendors through an operations system to customers.
A) Materials handling
B) Zero-based control
C) Work scheduling
D) Production planning
E) Materials control
In order to increase his personal power, a manager should ________.
A) try to move up the organizational hierarchy
B) demonstrate a high level of expertise
C) downplay his authority over organizational resources
D) minimize subordinates’ perception that they are dependent on him or her
E) focus on enhancing his position power
Value Innovations Inc. engages in selling computers and other electronic components
through telephone and Web orders. The company decides to change the existing policies
and procedures to fit the communication needs of the organization. This is an example
of a(n) ________ change.
A) administrative
B) people
C) managerial
D) structural
E) technological
Which of the following is an advantage of functional departmentalizing?
A) facilitates coordination between various functions
B) facilitates assigning of blame when a product performs poorly
C) allows firms to pool human resources for both short-term and long-term projects
D) promotes consistency in how functions are carried out
E) facilitates differentiation of strategy across different segments
According to Katz , technical skills involve ________.
A) working with people, both individuals and groups, to achieve organizational goals
B) understanding how the organization relates to its environment
C) working with people, but not their attitudes and communication
D) applying specialized knowledge and expertise to work-related techniques
E) understanding how changes in one part of the organization affect the rest of it
Tangarine, a detergent manufacturer, realizes that a malfunction of one of its automated
machines has significantly altered the composition of the detergent. Continued exposure
to this altered detergent can cause skin cancer in the long-term. The social obligation to
which of its stakeholders is Tangarine violating?
A) the suppliers
B) the employees
C) the stockholder
D) the customers
E) the unions
Which of the following statements best corresponds to the diffusing step of the
innovation process?
A) Google decides to create Buzz in response to competition from Facebook and other
social networking sites.
B) Google’s team creates APIs for third-party applications.
C) Google releases the beta-version of Buzz for usability testing.
D) Google rolls out final code complete version of Buzz for users, rid of bugs and
defects.
E) Google continues to add newer features and widgets to the Buzz platform and
addresses user concerns.
Which of the following is true about decisions and decision-making?
A) Managers make decisions primarily when performing the controlling function.
B) In the process of deciding, the alternatives are as important as the choice made.
C) Organizations only have to consider significant decisions that have a major impact
on business.
D) Decision makingis the process of choosing the best alternative for reaching
objectives.
E) All managerial decisions are of equal significance to the organization.