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According to Frederick Herzberg's two-factor theory, which of the following factors
acts as a motivator?
A) favorable working conditions
B) favorable company policies
C) increase in pay
D) job security
E) responsibility
Which of the following is the best example of a technical skill that managers must
possess?
A) capability of making accurate decisions on issues
B) ability to get along well with the subordinates
C) ability to prepare a formal profit and loss statement
D) ability to collaborate well with workers
E) capability to understand the relationship between parts and whole
TechPoint, a technical writing and business documentation firm, finds it difficult to
handle its training requirements. The company forms a one-year contract with Impact
Inc., a language-training firm, to conduct training and refresher courses for their
employees. This is an example of ________.
A) downsizing
B) outsourcing
C) vertical integration
D) market penetration
E) diversification
Strategic alliances are ________.
A) internal agreements formed between the subsidiaries of a company
B) not helpful when a company has to gain credibility in a new field
C) a means of permanently integrating two companies in a business
D) an alternative to mergers and acquisitions with less risk and work
E) not helpful when a company's aim is expanding its market presence
Myers and Co., a firm that manufactures fire alarm systems for organizational
customers, uses statistics, product testing reports, and other quality assurance
certificates to convince corporate clients of the effectiveness of their products. In this
example, Myers and Co. uses advertising appeal based on ________.
A) logic
B) emotion
C) humor
D) scarcity
E) sentiment
Intensive distribution differs from selective distribution in that intensive distribution
________.
A) offers products in only one outlet in each market area
B) tries to place a product in as many outlets as possible
C) refers to producers that sell directly to consumers
D) involves selling through a limited number of outlets
E) involves retailers that give the product adequate sales and service support
________ refers to a statement of the tasks involved in a given job and the conditions
under which the holder of a job will work.
A) Job specification
B) Job description
C) Succession planning
D) Job analysis
E) Job enrichment
As a part of the UPS Community Internship Program, management candidates
volunteer in community programs to help them understand the needs and challenges of
various population groups while developing essential skills. This is an example of
________.
A) cap and trade
B) the minimalistic view
C) strategic CSR
D) philanthropy
E) affirmative action
Employees in one of the plants of a leather manufacturing company form a labor union
to represent all employees of the plant. The union does not give membership to
employees of other plants and is not associated with any political party or other union.
This union is an example of a ________ union.
A) geographic
B) local
C) craft
D) national
E) skill-based
________ is a secondary mortgage quasi-independent corporation created in 1970.
A) The secondary mortgage market
B) Freddie Mac
C) Fannie Mae
D) The NYSE
E) The Federal Deposit Insurance Corporation
Corporate social responsibility refers to ________.
A) the rules or standards governing the conduct of a person or group
B) a written statement setting forth the principles that guide an organization's decisions
C) the notion that business has obligations to society beyond the pursuit of profits
D) business that operates in a manner that minimizes pollution and resource depletion,
ensuring that future generations will have vital resources
E) the movement that pressures businesses to consider consumer needs and interests
The point in a system where a small correction could improve performance is called the
________.
A) break-even point
B) breaking point
C) leverage point
D) equilibrium point
E) point of no return
Before you decide to purchase a new laptop, you ask some friends and coworkers which
model they have purchased and how pleased they are with its performance. This
influence factor is known as ________.
A) socioeconomic level
B) situational factors
C) self-image
D) culture
E) reference groups
According to the ________ view, the only social responsibility of business is to pay
taxes and obey the law.
A) defensive
B) minimalist
C) cynical
D) proactive
E) strategic
Electrobox is a firm that manufactures commercial kitchen equipment. The firm decides
to enter China and bonds with a Chinese firm to form a new company named
Electrokitchen. This is an example of a(n) ________.
A) transactional alliance
B) operational partnership
C) strategic alliance
D) joint venture
E) international franchise
A deep and prolonged recession is known as a(n) ________.
A) contraction
B) stagnation
C) deflation
D) immobilization
E) depression
Which of the following is an example of philanthropy?
A) An IT company donates money to an orphanage without expecting any business
benefits.
B) A niche gourmet retail store holds free-for-all bakery classes by celebrity chefs in its
store.
C) A bookstore arranges free-for-all book readings and autograph sessions with authors
of newly published books in stores.
D) A sporting goods retail store holds a sports competition in the neighborhood
community center to generate interest in athletics.
E) A pharmaceutical company sponsors a blood donation camp, where it also advertises
some of its products.
The point at which the demand and supply curves intersect - the point at which the
quantity demanded and supplied are equal - is called the ________.
A) equilibrium point
B) aggregation point
C) marginal point
D) break-even point
E) distribution point
A company whose structure, policies, and capabilities allow employees to respond
quickly to customer needs and changes in the business environment is termed as a(n)
________.
A) agile organization
B) hyper-specialized organization
C) formal organization
D) umbrella organization
E) mechanistic organization
Hudson Foods markets processed foods in the United States. The company obtains raw
materials from small-scale producers in the U.S. and Canada. This act of getting the
necessary raw materials for production is called ________.
A) inventorying
B) operation
C) finishing
D) logistics
E) procurement
Which of the following statements is TRUE regarding business services?
A) Business services refer to those functions of business that are performed by external
firms.
B) Business services refer to the in-house department of a company that is responsible
for providing customer support.
C) Business services create the goods and services that a company can manufacture or
perform for its customers.
D) Business services are found more in labor-intensive firms, as compared to
capital-intensive firms.
E) Business services exist to help companies with specific needs in law, banking, real
estate, and other areas.
Which of the following is an example of a trading bloc?
A) International Monetary Fund
B) United Nations
C) European Union
D) World Bank
E) World Trade Organization
