Herzberg has had the greatest influence on which of the following?
A) employee pay scales
B) work conditions
C) how managers design jobs
D) labor-management relations
Which communication sequence is correct?
A) sender decoding channel encoding receiver
B) sender channel medium decoding receiver
C) source sender encoding decoding receiver
D) sender encoding channel decoding receiver
In which country is equity meant to closely link pay to performance?
A) Japan
B) United States
C) Greece
D) Mexico
Today, the basic management functions are considered to be ________.
A) planning, coordinating, leading, and monitoring
B) planning, organizing, leading, and motivating
C) commanding, organizing, leading, and decision making
D) planning, organizing, leading, and controlling
This is the best time to take risks in your life.
A) when you are established
B) when you are young
C) when you are old
D) when you have something to lose
An employee’s blood pressure rises, indicating a(n) ________ symptom of stress.
A) psychological
B) behavioral
C) emotional
D) physical
When a football coach cancels a grueling “meat-grinder drill” because the team is
performing well, he is using which behavior-shaping method?
A) positive reinforcement
B) negative reinforcement
C) punishment
D) extinction
________ departmentalization is based on territory or the physical location of
employees or customers.
A) Functional
B) Product
C) Geographic
D) Matrix
Teams composed of individuals with skills that are highly complementary to one
another are called ________.
A) cross-functional teams
B) self-managed work teams
C) problem-solving teams
D) virtual teams
Joe, the Manager (Scenario)
As a production supervisor, Joe determines the number of output units his department
will produce each week. On Monday, he informs his team that the schedule is going to
be difficult this week due to the increased number of output units. He goes on to tell
them that he is confident that they can fulfill the schedule because they are tough,
talented, and “when the going gets tough, they are the ones who get going.” Each day
during the week, Joe checks the amount of output that the employees have completed
and the number of units that have been rejected.
When Joe checks the amount of output units that the team has completed and the
number of units that have been rejected, he is performing which management process?
A) controlling
B) leading
C) planning
D) organizing
The great advantage of a written message is that it ________.
A) is informal
B) is easy to provide feedback for
C) is unambiguous
D) provides a permanent record