Which of the following is an example of a concept-mapping program?
A. Google Docs
B. Microsoft PowerPoint
C. SeaMonkey
D. Edraw
E. Dreamweaver
Which of the following sentences correctly uses the word “farther”?
A. The product needs farther testing.
B. I can’t argue any farther.
C. How much farther do you intend to take this matter?
D. Simon walked farther into the woods.
E. I wish the professor had discussed this farther.
Which of the following guidelines should be followed whenhandling two or more
questions for a favorable response message?
A. Make your answers stand out by dedicating a different response message to each
answer.
B. When answering two or more questions, preferably only answer the most important
question.
C. Avoid telling the reader that you are complying with the request, it sounds redundant.
D. Avoid identifying the message being answered in the subject line.
Which of the following statements is true about letters?
A. Letters are primarily used to correspond with people inside an organization.
B. Letters have becomemore formal over time.
C. Letters are the oldest form of business messages.
D. Letters have become less conversational over time.
A student has completed her internship and is currently searching for a job. She decides
to send physical copies of her resume to prospecting employers. Which of the following
should she use to describe her duties during her internship?
A. Past tense verbs
B. Simple present tense verbs
C. Progressive future tense verbs
D. Nouns
E. Keywords
For communicating successfully across cultures, you should:
A. frequently use yes/no questions in conversations.
B. avoid using double questions.
C. avoid using the active voice.
D. use negative questions in conversations to emphasize the content.
E. use colloquial words.
The most appropriate statement for ending a message refusing an important request
involves:
A. a final reminder of the main reason for the refusal.
B. a sincere expression of regret.
C. a promise that you will grant the request in the future.
D. an adapted goodwill comment.
E. an apology for causing inconvenience to the customer.
Which of the following is an idealopening for a direct claim?
A. A polite but direct statement of what you need
B. A direct statement accusing the reader of unprofessional services
C. A statement with words such as disappointment and complaint which reflect your
emotions
D. A paragraph of background information written in the we-viewpoint
E. A statement identifying the fault of thereader
Martina, an employee at a hotel receives an email from a potential customer who
wanted to book one of the hotel’s premiere suites for a weekend. Since all the suites
have been booked for the date specified by the customer, Martina needs to turn down
the customer’s request. Which of the following puts this message across in the most
positive manner?
A. This is in reply to your request for one of our premiere suites. I regret to inform you
that all our premiere suites are booked for your specified dates. Would you like to be
notified when the suites are available?
B. I have received your request for one of our premiere suites. As this is the peak
season, we cannot comply with the request as all our premiere suites are booked for the
date specified. We sincerely hope to be contacted at a later time.
C. I am sorry to inform you that the premiere suites you requested for are all booked. I
have instead sent you a list of the other suites available and will additionally notify you
when a premiere suite is available.
Which of the following commands will help users find and highlight a particular word
in a document on Word?
A. Ctrl+R
B. Ctrl+S
C. Ctrl+F
D. Ctrl+G
E. Ctrl+O
Which of the following is typically included in the planning stage of the process of
writing?
A. Revising your content
B. Determining your goals
C. Editing your language
D. Proofreading your documents
E. Getting feedback from others
Since business professionals expect messages to be presented clearly and concisely,
most business messages use the _____.
A. direct order
B. passive voice
C. we-viewpoint
D. colloquial words
E. fragmented phrases