According to Katz, human skills are required for ________.
A) designing work processes and procedures
B) understanding how the organization relates to its environment
C) understanding how changes in one part of the organization affect the rest of it
D) applying specialized knowledge and expertise to work-related techniques
E) working with individual and group interests
A firm’s ________ refer(s) to what it exists to do, given a particular group of customers
and customer needs.
A) operational plan
B) unique selling proposition
C) organizational purpose
D) long-term goal
E) vision statement
Equal opportunity legislation protects the right of a citizen to work and obtain a fair
wage based primarily on ________.
A) race
B) ethnicity
C) gender
D) disability
E) performance
Ensuring that an event occurs as it was planned to occur constitutes ________.
A) control
B) planning
C) influencing
D) organizing
E) designing
Albert, the operations manager of an FMCG company, wants to appoint an office
manager who will be in charge of the support staff. He believes leadership traits are
important to managers and decides to analyze the leadership skills of the individuals
who have applied for this position. He uses the Tannenbaum and Schmidt Leadership
continuum to assess their abilities.Albert decides to select a person who is likely to
show the highest degree of subordinate-centered leadership behavior. Which of the
following descriptions of a candidate’s previous leadership experience supports this
style of leadership?
A) The candidate allows subordinates to function independently within defined limits.
B) The candidate seeks the opinion of the subordinates before making an important
decision.
C) The candidate conducts a poll after making a decision to evaluate the decision’s
effectiveness.
D) The candidate is in the habit of presenting a tentative decision that is subject to
change based on the opinions of the subordinates.
E) The candidate usually suggests ideas to the group and invites questions and opinions
from the followers.
When Nintendo develops and markets the Wii gaming system, it is an opportunity that
has arisen from a ________.
A) new product or service
B) new geographical market
C) new method of production
D) new raw material
E) new method of organizing
________ is defined as that step of the innovation process that puts a new idea to use by
end users or customers.
A) Diffusing
B) Inventing
C) Developing
D) Monitoring
E) Integrating
Which of the following is true regarding older workers?
A) They avoid working nontraditional schedules.
B) They do not make good mentors.
C) They increase benefits cost to the organization.
D) They are more open to change.
E) They have adequate technology experience.
According to Graicunas’s formula for determining the number of possible relationships
between a manager and subordinates, as the number of subordinates increases
arithmetically, the number of possible relationships between the manager and those
subordinates ________.
A) increases proportionately
B) decreases proportionately
C) increases geometrically
D) increases arithmetically too
E) decreases geometrically
A manager displays the highest degree of subordinate-centered leadership when he or
she ________.
A) permits subordinates to function within limits defined by superior
B) defines the limits and asks the group to make decision
C) presents a problem and gets suggestions from subordinates before making decisions
D) presents a tentative decision subject to change based on follower opinions
E) suggests ideas and invites questions from the followers
________ refers to the relationship between the total amount of goods or services being
produced and the organizational resources needed to produce them.
A) Productivity
B) Zero-base measure
C) Control factor
D) Quality assurance
E) Break even ratio
A formal group of organization members who interact with one another to accomplish
some nonroutine task is a/an ________.
A) lobby
B) command group
C) interest group
D) task group
E) in-group
A budget that automatically indicates an increase in the amount of resources allocated
for various organizational activities when production levels go up is called a(n)
________ budget.
A) variable
B) zero-based
C) parallel
D) incremental
E) dependable
Ideal decision makers ________.
A) preserve the status quo
B) allow others to make decisions for them
C) accept little outside help in making decisions
D) are characterized by reason and sound judgment
E) take decisions that will enhance their value in the firm
The technique commonly used to gain an understanding of a position to be filled so that
the broad range of potential employees can be narrowed intelligently is known as
________.
A) job analysis
B) workforce profiling
C) employment forecasting
D) performance appraisal
E) work normalization
Only through ________ can departmental relationships be coordinated well enough to
enhance the attainment of management system objectives.
A) upward communication
B) lateral communication
C) downward communication
D) informal communication networks
E) internal upward communication