What system allows outsiders limited access to a firm’s internal information systems?
A) Intranets
B) Firewalls
C) Extranets
D) Directories
E) Satellites
How does encryption software work?
A) By intercepting and reviewing e-mail before delivering it to the proper address
B) By looking for signatures of known viruses and virus-like characters
C) By acting as a traffic switch and determining which route the message should take
D) By scrambling messages for anyone who does not have the key to decoding
E) By blocking suspicious messages where the internal network and the Internet meet
Which of the following BEST describes authority?
A) The power to make the decisions necessary to complete a task
B) The liability of subordinates for accomplishing tasks assigned by managers
C) The number of people supervised by one manager
D) The ability to take on new responsibility
E) The duty to perform an assigned task
Which of the following is used to guide a person’s behavior?
A) Affect
B) Intention
C) Attitude
D) Personality
E) Cognition
Which type of manager spends most of their time working with and supervising the
employees who report to them?
A) First-line managers
B) Information managers
C) Top managers
D) Chief executive officers
E) Operations managers
When the value of one country’s currency relative to that of another varies with market
conditions, which of the following exists?
A) Floating exchange rate
B) Fixed exchange rate
C) Indexed exchange rate
D) Flat exchange rate
E) Balanced exchange rate
What type of pay system rewards middle managers for especially high output, often
exceeding the value of bonuses?
A) Variable pay
B) Merit raises
C) Profit-sharing
D) Gainsharing
E) Pay-for-knowledge
Which of the following best defines the way of living that distinguishes one large group
from another?
A) Consumer
B) Subculture
C) Social class
D) Culture
E) Demographic
What is the potential result when one member of a channel receives preferential
treatment?
A) Channel reward
B) Channel conflict
C) Channel leadership
D) Channel captain
E) Channel alienation
Which of the following laws has had significant effects in maintaining bank identity
records?
A) The Check Clearing for the 21st Century Act
B) The USA Patriot Act
C) The Bank Secrecy Act
D) The Federal Reserve Act
E) The Emergency Economic Stabilization Act
What is the preferred span of control when jobs are more diversified or prone to
change?
A) Wide
B) Narrow
C) Tall
D) Deep
E) Authoritative
When a multinational organization supports its commitment to stakeholders, which
stakeholders are they most concerned with?
A) The stakeholders in their home country
B) The stakeholders where most sales are made
C) The stakeholders in emerging markets
D) The stakeholders represented by the government
E) The stakeholders in every country where business is done
Which of the following describes BEST what distinguishes publicity among all other
forms of promotion?
A) Publicity is less directed than other forms of promotion.
B) Publicity is less effective than other forms of promotion.
C) Publicity is more impersonal than other forms of promotion.
D) Publicity is cheaper than other forms of promotion.
E) Publicity is more direct than other forms of promotion
When an investor wants to enter the market with a minimum amount of investment,
what type of opportunities would offer them ease of entry and low operating expenses?
A) Securities
B) Common stock
C) Blue-chip stock
D) Exchange-traded funds
E) Mutual funds
What are B2B buyer-seller situations often based on?
A) Frequent and enduring buyer-seller relationships
B) Incidental buyer-seller interactions
C) Buyers and sellers with limited training
D) Short-term buyer-seller relationships
E) Commercial buyer-seller networks
Which of the following occurs when union members agree NOT to buy the products of
a targeted employer?
A) Lockout
B) Boycott
C) Mediation
D) Arbitration
E) Slowdown
What is the advantage of shopping at a wholesale club?
A) There is a large discount on a wide range of merchandise.
B) Customers can view samples and place orders.
C) There are a wide variety of products at low prices.
D) The manufacturer owns the store and prices are discounted.
E) Merchandise is sold directly from the factory to the consumer.
Which Act increased management rights when a union is attempting to organize a group
within an organization?
A) Taft-Hartley
B) OSHA
C) Wagner Act
D) NLRA
E) ERISA
What is a particularly sinister quality of spyware?
A) It replicates itself, using up valuable computer memory.
B) It often disguises itself as helpful software.
C) It consumes bandwidth by flooding user inboxes with junk e-mail.
D) It often leads to wireless mooching.
E) It is completely legal.
Which type of utility is created when a company makes products available where
consumers want them?
A) Time
B) Place
C) Possession
D) Form
E) Operations
How can a firm help to ensure a new hire has a thorough understanding of a position
before accepting the position?
A) Allow the candidate to job shadow for a day.
B) Use team interviews comprised of employees from that department.
C) Institute a higher than standard compensation system.
D) Use realistic job previews.
E) Use a different application form for each type of position available.
Which of the following identifies what the organization will provide the employee and
what the employee will contribute to the organization in turn?
A) Person-job fit
B) Psychological contract
C) Inducements
D) Contributions
E) Motivation contract
When does the appraisal process begin?
A) When the manager defines performance standards for an employee
B) After the manager observes the employee’s performance
C) As soon as the employee begins working
D) When the employee leaves an organization
E) As soon as the employee requests direction
What term describes a special ability that production does especially well to outperform
the competition?
A) Supply chain management
B) Total quality management
C) Process engineering
D) Operations capability
E) Value-added analysis
Which of the following is considered to be more effective than merit raises in
motivating middle managers to increase output?
A) Wage inflation
B) A bonus system
C) A gainsharing plan
D) Pay for performance
E) Salary sacrifice
What type of departments are linked to the production and sales of specific products?
A) Staff departments
B) Matrix departments
C) Line departments
D) Organizational departments
E) Entrepreneurial departments
Taking over a leadership role from a charismatic leader is less challenging than taking
over from a leader lacking charisma.
Which of the following is used to identify employment goals for underused groups, and
how those goals will be achieved?
A) Civil rights
B) Affirmative action plans
C) Equal employment
D) Adverse impact
E) Supply and demand
Firms with what structure are organized around departments for each basic business
action?
A) Divisional structure
B) Matrix structure
C) Functional structure
D) International structure
E) Regional structure
When a stakeholder uses confidential information to gain from the sale or purchase of a
stock, what ethical violation are they engaging in?
A) Whistle-blowing
B) Insider training
C) Social accommodation
D) Collusions
E) Gouging
What do the solid lines on an organization chart show in reporting relationships within a
company?
A) Mission statement
B) Chain of command
C) Job specialization
D) Grapevine activity
E) Market share