Abbi works at Railroad Ties. Her bosses continually indicate that her motivational level
is low. Abbi agrees, but is unwilling to work harder until the company changes the types
of reward it offers its employees. Which of the following is low for Abbi?
a. E -> P expectancy
b. O -> P expectancy
c. Valence
d. Motivators
e. O -> E indicators
To overcome the resistance to the new system, Jaimie can use any of the following
techniques, EXCEPT:
a. education and communication.
b. participation in designing the system.
c. negotiation.
d. coercion.
e. all of these can be used.
What type of a stakeholder would a nature conservation group be for a paper
manufacturing company?
a. Supplier
b. Competitor
c. Employee
d. Special interest group
e. Stockholder
Finance managers at Big Bend Inc. made a financial blunder when they solely looked at
the previous year’s sales
to estimate sales for the coming year. Of which management bias is this an example?
a. Being influenced by emotions
b. Perpetuating the status quo
c. Seeing what you want to see
d. Justifying past actions
e. Being influenced by initial impressions
Which of the following is defined as a culture in which communication is used to
enhance personal relationships?
a. Interpersonal culture
b. High-context culture
c. Power culture
d. Low-context culture
e. Family-oriented culture
Once the desired alternative is developed, it should be_______.
a. analyzed
b. evaluated
c. selected
d. recognized
e. identified
Time and motion studies that resulted in drastic reduction in the time patients spent on
the operating table were pioneered by.
a. Edward Deming
b. Henry Gantt
c. Max Weber
d. Mary Parker Follett
e. Frank Gilbreth
Rodney doesn’t always realize that within his role as an air traffic controller, he must
continuously perceive and process information based on knowledge and experience that
he is not consciously aware of. This describes what type of decision-making?
a. Administrative
b. Right-brained
c. Satisficing
d. Rational
e. Intuitive
Which need describes the desire to be accepted by one’s peer, have friendships, be part
of a group, and be loved?
a. Self-actualization needs
b. Physiological needs
c. Esteem needs
d. Belongingness needs
e. Safety needs
Intuition is a quick apprehension of a decision situation based on past experience but
without conscious thought.
a. True
b. False
Situational theory model focuses a great deal on the characteristics of followers, not
those of the situation.
a. True
b. False
The failure rate for high-tech business is lower than the failure rate for conventional
businesses.
a. True
b. False
With a(n)______ strategy, the organization attempts to develop innovative products
unique to the market.
a. differentiation
b. integration
c. reengineering
d. cost leadership
e. defensive