The term triple bottom-line emphasizes that managers should focus on building
organizations that are sustainable in economic, environmental, and societal activities.
One form of international management is fighting competition in foreign markets.
Equal opportunity legislation protects the right of a citizen to work and obtain a fair
wage based primarily on race and ethnicity.
The membership of friendship groups in an organization tend to remain static over long
periods of time.
Clarifying and defining jobs in an organization is an example of a people change.
Planning is concerned only with organizational success in the short term, while
organizing is concerned with the more distant future (long term).
An SBU of FlexiTech Inc., manufactures CD drives. Although it has a large share in the
market and the product makes significant profits for the company, market growth
potential is limited. Under which quadrant of the BCG Growth-Share Matrix does the
CD manufacturing unit fall?
A) dog
B) question-mark
C) star
D) cash cow
E) low-cost leader
Identify a major advantage of using forcing technique to resolve conflicts.
A) Forcing is a fast method for implementing critical changes.
B) It is considered the best strategy to handle complex conflicts.
C) It can have a win-win orientation if the manager is skillful.
D) Forcing is the best strategy when the planned change is relatively minor.
E) The solution obtained will be acceptable to majority of employees.
________ is the process of formulating a detailed listing of activities that must be
accomplished to attain an objective, allocating the resources necessary to attain the
objective, and setting up and following timetables for completing the objective.
A) Influencing
B) Leading
C) Controlling
D) Scheduling
E) Forecasting
Dress codes are a contentious subject in workplaces, with Gen Y workers favoring a
more casual style than older workers, who are often uncomfortable with the idea of
wearing casual clothes to work. Human resources departments often find it difficult to
enforce company dress codes appropriately. Managers find that one of the ways to
address this situation is using the contingency approach. Which of the following is the
best example of the contingency approach to management?
A) Rotec Inc. requires all employees to dress formally throughout the week, and allows
business casuals on Fridays.
B) Sandman Designs allows employees who don’t meet clients to dress casually, while
employees who must meet clients are required to wear formals.
C) G&B Solutions developed a series of guidelines to let employees know what is
considered appropriate and inappropriate office wear.
D) Waterstones observed and compared employee behavior and productivity on “formal
wear” and “casual wear” days and used the findings to devise a company dress code.
E) Letterman Inc. invited employees to share their clothing preferences and used these
suggestions to frame a company dress code.
Andrew is a mid-level manager with three organizational levels above him and two
below him. He has four analysts reporting directly to him. Using Graicunas’s formula,
calculate the total number of possible relationships between Andrew and his
subordinates.
A) 4
B) 16
C) 44
D) 56
E) 64
F.W. Taylor’s approach was unpopular with workers and unions because they feared that
reengineering their jobs would lead to ________.
A) lower piecework rates
B) a decrease in productivity
C) workers losing their jobs
D) longer work days
E) an increase in quality
________ ideas are ideas that focus on invention relating to the way in which the
organization is supervised.
A) Management
B) Process
C) Technology
D) Service
E) Product
The main purpose of performance appraisal is to ________.
A) keep management up to date about the possibilities for filling a position from within
B) refine work methods, reduce production costs, and increase the level of
organizational diversity
C) furnish feedback to organization members about how they can become more
productive and useful to the organization in its quest for quality
D) eliminate barriers and increase opportunities for the purpose of increasing the
utilization of underutilized and/or disadvantaged individuals
E) narrow a large field of prospective employees to a relatively small group of
individuals from which someone eventually will be hired
International plans that include ________ emphasize the attainment of organizational
objectives through partnerships with foreign companies.
A) joint ventures
B) imports
C) exports
D) license agreements
E) direct investing
Which of the following is an advantage of division of labor?
A) It results in easier and more efficient work.
B) It broadens the scope of work.
C) It emphasizes the human variable in organizations.
D) It makes work more interesting.
E) It results in high levels of employee motivation.