The fourth step in the control process is comparing actual activities to performance
standards.
a. True
b. False
The tendency of organizations to invest time and money in a solution despite strong
evidence that is not appropriate is referred to as:
a. technological decisions.
b. collective intuition.
c. decision learning.
d. team delay.
e. escalating commitment.
Managers are often concerned good citizenship will hurt performance.
a. True
b. False
Kyle is seeing, on a regular basis, a difference between current and expected
performance levels. She should begin:
a. to gather more data.
b. to implement change.
c. to perceive a need for change.
d. to change the reward system.
e. all of these.
The major problem with downward communication is drop off, the distortion or loss of
message content.
a. True
b. False
Conolly Company uses internal recruiting whenever possible. This practice:
a. costs more than external recruiting.
b. decreases employee satisfaction.
c. generates increased employee commitment.
d. demotivates existing employee given limited socializing opportunities.
e. gives employees an upper hand in negotiations.
Sally is a member of a work team at Beauty-R-Us Corporation. She often proposes new
solutions to team problems. This is an example of which task specialist role?
a. Harmonize
b. Seek information
c. Initiation
d. Reduce tension
e. Compromise
In goal-setting theory,_______refers to the degree to which goals are concrete and
unambiguous.
a. goal specificity
b. goal difficulty
c. goal acceptance
d. feedback
e. goal motivation
Which of the following uses the latest information technology to keep in close touch
with customers and to collect and manage large amounts of customer data?
a. Supply Chain Management
b. Learning Organizations
c. Scientific Management
d. Customer Relationship Management
e. The Humanistic Approach
Bobby, a product manager, wants to increase the market share of his product. He is
unsure about how to go about it, not knowing for sure how costs, price, the competition,
and the quality of his product will interact to influence market share. Bobby is operating
under a condition of________.
a. risk
b. ambiguity
c. certainty
d. uncertainty
e. brainstorming
Which of the following is not a decisional role?
a. Entrepreneur
b. Negotiator
c. Resource allocator
d. Disturbance handler
e. Liaison
Primary stakeholders of an organization include:
a. employees.
b. customers.
c. investors and shareholders.
d. suppliers.
e. all of these.
To perform effectively, all managers must possess conceptual, human, and technical
skills, though the degree of each skill necessary at different levels of an organization
may vary.
a. True
b. False
_____ refers to the tendency for the presence of others to enhance an individual’s
motivation and performance.
List the three basic types of production technology.
______ exists when managers see potential of enhancing performance beyond current
levels.
A normative decision making model defines how a manager ______make decisions.
Define discrimination and affirmative action.
The three characteristics of authority are that it must be____,_____, and______.